> ## Documentation Index
> Fetch the complete documentation index at: https://docs.parable.work/llms.txt
> Use this file to discover all available pages before exploring further.

# Connector Status

> Understand what each connector status means and what to do when your connection needs attention.

Every connection in the Vendors section shows a status badge. Parable updates these automatically as your connections sync data.

## Connected

Your connection is healthy and data is flowing. No action is needed.

<AccordionGroup>
  <Accordion title="Connected and up to date" icon="circle-check">
    Your connector is healthy and syncing on schedule. No action required.
  </Accordion>

  <Accordion title="Initial sync — first sync in progress" icon="arrows-spin">
    Your connector was just set up and the first-ever sync is actively running. Depending on the volume of data in your source system, this may take anywhere from a few minutes to a few hours. No action required.
  </Accordion>

  <Accordion title="Update sync — refreshing data" icon="arrows-rotate">
    A scheduled or manual sync is actively running to refresh data since the last sync. No action required.
  </Accordion>

  <Accordion title="Queued — sync scheduled" icon="clock">
    A sync has been queued and will start shortly. No action required.
  </Accordion>
</AccordionGroup>

***

## Needs Attention

These statuses require action from you. Click the connection to open it and follow the instructions shown.

<AccordionGroup>
  <Accordion title="Pending — Parable is validating your credentials" icon="clock">
    Your credentials have been saved and Parable's team is manually reviewing them. This is normal for connectors that require human verification. You will be notified when validation is complete.

    **No action required.** If this status persists for more than 2 business days, contact [support@parable.ai](mailto:support@parable.ai).
  </Accordion>

  <Accordion title="Failed — credentials rejected" icon="triangle-exclamation">
    The credentials Parable has on file are rejected by the source system. The token may have been deleted, regenerated, or never had the required access.

    **What to do:**

    1. Log in to your source system and generate a **new** token — do not reuse the existing one
    2. Check that the token has all required scopes (see your connector's setup guide)
    3. Click the connector, then click **Edit configuration**
    4. Enter the new token and click **Save** — Parable will re-validate immediately
  </Accordion>

  <Accordion title="Failed — credentials expired" icon="clock-rotate-left">
    Your API token or OAuth credentials have expired in the source system. Many systems rotate or expire tokens automatically.

    **What to do:**

    1. Log in to your source system and generate a fresh token or re-authorise the OAuth connection
    2. Click the connector, then click **Edit configuration**
    3. Enter the new credentials and click **Save**
  </Accordion>

  <Accordion title="Failed — insufficient permissions" icon="lock">
    The credentials are valid but lack the permissions Parable requires to read your data.

    **What to do:**

    1. Check your connector's setup guide for the exact permissions or scopes required
    2. In your source system, grant the missing permissions to the existing token or generate a new one with the correct scopes
    3. Click the connector, then click **Edit configuration**, update the credentials, and click **Save**
  </Accordion>

  <Accordion title="Failed — invalid configuration" icon="gear">
    A non-credential configuration value — such as an account ID, subdomain, or base URL — is incorrect or no longer valid.

    **What to do:**

    1. Click the connector, then click **Edit configuration**
    2. Review the configuration fields (not just the credential fields) and correct the invalid value
    3. Click **Save**
  </Accordion>

  <Accordion title="Sync failed" icon="xmark">
    The last sync job failed. This is not a credential or configuration problem — the connection itself is valid but the sync did not complete successfully.

    Parable's team is automatically alerted when this happens. **No action required.** If the status does not clear within 24 hours, contact [support@parable.ai](mailto:support@parable.ai).
  </Accordion>

  <Accordion title="Partial sync — some data was not retrieved" icon="circle-half-stroke">
    The last sync completed but not all data sources responded successfully. Parable is investigating automatically.

    **No action required** unless this status persists for more than 24 hours, in which case contact [support@parable.ai](mailto:support@parable.ai).
  </Accordion>

  <Accordion title="Paused — scheduled syncs are paused" icon="pause">
    Automatic syncing has been paused, either by Parable's system after repeated failures or by an administrator.

    Contact [support@parable.ai](mailto:support@parable.ai) to investigate and resume syncing.
  </Accordion>
</AccordionGroup>

***

## Not Connected

<AccordionGroup>
  <Accordion title="Disabled — connector turned off" icon="circle-xmark">
    This connector has been disabled by a Parable administrator. Data is no longer syncing.

    Contact [support@parable.ai](mailto:support@parable.ai) to re-enable it.
  </Accordion>
</AccordionGroup>

***

## Quick reference

| Status                                | Meaning                                                      | Action needed                             |
| ------------------------------------- | ------------------------------------------------------------ | ----------------------------------------- |
| **Connected**                         | Healthy, syncing on schedule                                 | None                                      |
| **Initial sync**                      | First-ever sync is actively running                          | None                                      |
| **Update sync**                       | Incremental sync running — refreshing data since last sync   | None                                      |
| **Queued**                            | Sync is queued and will start shortly                        | None                                      |
| **Pending**                           | Parable is manually validating your credentials              | None — wait for Parable                   |
| **Failed** — credentials rejected     | Credentials are rejected by the source system                | Re-enter credentials                      |
| **Failed** — credentials expired      | Token or OAuth credentials have expired                      | Rotate credentials and update             |
| **Failed** — insufficient permissions | Credentials lack the required permissions                    | Grant permissions or generate a new token |
| **Failed** — invalid configuration    | A non-credential value (e.g. account ID, URL) is incorrect   | Edit configuration and correct the value  |
| **Sync failed**                       | Sync job failed — not a credential issue, Parable is alerted | Contact support if it persists >24 h      |
| **Partial sync**                      | Last sync completed but some sources did not respond         | Contact support if it persists >24 h      |
| **Paused**                            | Scheduled syncs are paused                                   | Contact support                           |
| **Disabled**                          | Connector has been turned off by an administrator            | Contact support                           |