Use Case Mining
Sources
Docs: Ponder Primer
Web App: No active customer Use Case Mining surface was found in the current
Workspace application. This page records the customer job without inventing a
workflow.
Use Case Mining is the job of finding repeated work patterns that may deserve a
Parable of their own or a focused Ponder Problem. A trustworthy result would
connect the opportunity to its source period, people or teams, evidence,
frequency, friction, and expected value.
What a supported experience must show
- the connected sources and time period considered;
- why several events are treated as the same use case;
- the people or teams included, with appropriate privacy boundaries;
- representative evidence a reviewer can inspect;
- confidence and known gaps;
- the proposed outcome and responsible owner; and
- a way to reject, merge, or refine a weak finding.
The current repository does not expose a customer workflow that satisfies
those requirements. If this page appears in navigation, treat it as an
orientation page—not evidence that Use Case Mining is enabled for your
Workspace.
Until a supported surface exists, use Ponder to investigate a specific,
authorized Problem and keep the source evidence explicit. Do not bulk-copy
employee activity or customer data into a Message to simulate mining.