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Use Case Mining

Sources

Docs: Ponder Primer Web App: No active customer Use Case Mining surface was found in the current Workspace application. This page records the customer job without inventing a workflow. Use Case Mining is the job of finding repeated work patterns that may deserve a Parable of their own or a focused Ponder Problem. A trustworthy result would connect the opportunity to its source period, people or teams, evidence, frequency, friction, and expected value.

What a supported experience must show

  • the connected sources and time period considered;
  • why several events are treated as the same use case;
  • the people or teams included, with appropriate privacy boundaries;
  • representative evidence a reviewer can inspect;
  • confidence and known gaps;
  • the proposed outcome and responsible owner; and
  • a way to reject, merge, or refine a weak finding.
The current repository does not expose a customer workflow that satisfies those requirements. If this page appears in navigation, treat it as an orientation page—not evidence that Use Case Mining is enabled for your Workspace.
Until a supported surface exists, use Ponder to investigate a specific, authorized Problem and keep the source evidence explicit. Do not bulk-copy employee activity or customer data into a Message to simulate mining.