Connected
Your connection is healthy and data is flowing. No action is needed.Connected and up to date
Connected and up to date
Your connector is healthy and syncing on schedule. No action required.
Initial sync — first sync in progress
Initial sync — first sync in progress
Your connector was just set up and the first-ever sync is actively running. Depending on the volume of data in your source system, this may take anywhere from a few minutes to a few hours. No action required.
Update sync — refreshing data
Update sync — refreshing data
A scheduled or manual sync is actively running to refresh data since the last sync. No action required.
Queued — sync scheduled
Queued — sync scheduled
A sync has been queued and will start shortly. No action required.
Needs Attention
These statuses require action from you. Click the connection to open it and follow the instructions shown.Pending — Parable is validating your credentials
Pending — Parable is validating your credentials
Your credentials have been saved and Parable’s team is manually reviewing them. This is normal for connectors that require human verification. You will be notified when validation is complete.No action required. If this status persists for more than 2 business days, contact support@parable.ai.
Failed — credentials rejected
Failed — credentials rejected
The credentials Parable has on file are rejected by the source system. The token may have been deleted, regenerated, or never had the required access.What to do:
- Log in to your source system and generate a new token — do not reuse the existing one
- Check that the token has all required scopes (see your connector’s setup guide)
- Click the connector, then click Edit configuration
- Enter the new token and click Save — Parable will re-validate immediately
Failed — credentials expired
Failed — credentials expired
Your API token or OAuth credentials have expired in the source system. Many systems rotate or expire tokens automatically.What to do:
- Log in to your source system and generate a fresh token or re-authorise the OAuth connection
- Click the connector, then click Edit configuration
- Enter the new credentials and click Save
Failed — insufficient permissions
Failed — insufficient permissions
The credentials are valid but lack the permissions Parable requires to read your data.What to do:
- Check your connector’s setup guide for the exact permissions or scopes required
- In your source system, grant the missing permissions to the existing token or generate a new one with the correct scopes
- Click the connector, then click Edit configuration, update the credentials, and click Save
Failed — invalid configuration
Failed — invalid configuration
A non-credential configuration value — such as an account ID, subdomain, or base URL — is incorrect or no longer valid.What to do:
- Click the connector, then click Edit configuration
- Review the configuration fields (not just the credential fields) and correct the invalid value
- Click Save
Sync failed
Sync failed
The last sync job failed. This is not a credential or configuration problem — the connection itself is valid but the sync did not complete successfully.Parable’s team is automatically alerted when this happens. No action required. If the status does not clear within 24 hours, contact support@parable.ai.
Partial sync — some data was not retrieved
Partial sync — some data was not retrieved
The last sync completed but not all data sources responded successfully. Parable is investigating automatically.No action required unless this status persists for more than 24 hours, in which case contact support@parable.ai.
Paused — scheduled syncs are paused
Paused — scheduled syncs are paused
Automatic syncing has been paused, either by Parable’s system after repeated failures or by an administrator.Contact support@parable.ai to investigate and resume syncing.
Not Connected
Disabled — connector turned off
Disabled — connector turned off
This connector has been disabled by a Parable administrator. Data is no longer syncing.Contact support@parable.ai to re-enable it.
Quick reference
| Status | Meaning | Action needed |
|---|---|---|
| Connected | Healthy, syncing on schedule | None |
| Initial sync | First-ever sync is actively running | None |
| Update sync | Incremental sync running — refreshing data since last sync | None |
| Queued | Sync is queued and will start shortly | None |
| Pending | Parable is manually validating your credentials | None — wait for Parable |
| Failed — credentials rejected | Credentials are rejected by the source system | Re-enter credentials |
| Failed — credentials expired | Token or OAuth credentials have expired | Rotate credentials and update |
| Failed — insufficient permissions | Credentials lack the required permissions | Grant permissions or generate a new token |
| Failed — invalid configuration | A non-credential value (e.g. account ID, URL) is incorrect | Edit configuration and correct the value |
| Sync failed | Sync job failed — not a credential issue, Parable is alerted | Contact support if it persists >24 h |
| Partial sync | Last sync completed but some sources did not respond | Contact support if it persists >24 h |
| Paused | Scheduled syncs are paused | Contact support |
| Disabled | Connector has been turned off by an administrator | Contact support |