ServiceNow - Parable

ServiceNow is an enterprise IT service management (ITSM) and business workflow platform. It provides a unified system of record for IT services, operations, HR, security, and more. Data is accessed primarily through the Table API, a REST interface that provides access to every table in the platform using offset-based pagination and incremental sync via sys_updated_on timestamps.

Overview
Setup Guide
Permissions
Troubleshooting

OAuth 2.0 Client Credentials

Connect Parable to ServiceNow via OAuth 2.0 client credentials against the Table API. Parable syncs people, ITSM work items, catalog request rows, and audit history.

Basic Authentication (Username/Password)

ServiceNow — Basic Auth

Connect Parable to ServiceNow with HTTP Basic authentication (integration username and password) against the Table API.Prefer OAuth 2.0 client credentials for production. Basic auth is useful for personal developer instances (PDI) and early validation.

Data streams

This Provider Plugin defines 15 data streams.

Stream	Description	Sync
`sys_user`	Extracts all user records from ServiceNow sys_user table, including name, email, roles, department, manager, active status, and system metadata.	incremental
`sys_user_group`	Extracts all user group records from ServiceNow sys_user_group table, including group name, description, manager, parent group, and type.	incremental
`sys_user_grmember`	Extracts user-to-group membership records from ServiceNow sys_user_grmember table, linking users to their groups.	incremental
`cmn_department`	Extracts department records from ServiceNow cmn_department table, including department name, head, parent department, and company.	incremental
`cmn_location`	Extracts location records from ServiceNow cmn_location table, including name, address, city, state, country, and coordinates.	incremental
`core_company`	Extracts company records from ServiceNow core_company table, including company name, contact info, and parent company.	incremental
`incident`	Extracts incident records from ServiceNow. Incidents represent reported issues or service disruptions that need resolution. Core ITSM table.	incremental
`incident_task`	Extracts incident tasks from ServiceNow. Incident tasks are work items created to track and resolve an incident.	incremental
`problem`	Extracts problem records from ServiceNow. Problems represent the root cause of one or more incidents and are used in problem management processes.	incremental
`change_request`	Extracts change request records from ServiceNow. Change requests track planned changes to IT infrastructure and services through a formal change management process.	incremental
`sc_request`	Extracts service catalog requests (sc_request table) from ServiceNow. These represent user-initiated requests for services, hardware, software, or other catalog items.	incremental
`sc_req_item`	Extracts requested items (catalog items ordered through the service catalog) from ServiceNow. Each record represents a single line item within a service catalog request, tracking fulfillment status, assigned groups, and approval state.	incremental
`sc_task`	Extracts catalog tasks from ServiceNow. Catalog tasks are work items created to fulfill requested items from the service catalog, representing individual steps in the fulfillment process.	incremental
`sys_audit`	Extracts audit log records from the sys_audit table. Each record captures a single field-level change on an audited record, providing a detailed who-changed-what-when trail across the platform.	incremental
`sys_audit_delete`	Extracts deleted record audit entries from ServiceNow. Tracks records that have been deleted from audited tables, enabling detection of deletions for incremental sync.	incremental

OAuth 2.0 Client Credentials

What You’ll Need

Credential	What it is
Instance	ServiceNow instance id (subdomain in `https://{instance}.service-now.com`)
Client ID	OAuth application Client ID
Client Secret	OAuth application Client Secret

Optional fallback: a dedicated integration username and password for basic auth.

Admin access to create an OAuth API endpoint / application and assign roles
A service account (or OAuth Application User) with read access to the tables Parable syncs
For sys_audit / sys_audit_delete: table ACLs beyond snc_read_only (custom role with read on those tables)

Step 1: Create an OAuth application

In ServiceNow, open System OAuth → Application Registry
Create a new OAuth API endpoint for external clients
Note the Client ID and Client Secret
Confirm the token endpoint is https://{instance}.service-now.com/oauth_token.do
Bind an OAuth Application User (Tokyo+). Client-credentials grants need a user context; without it, token exchange may succeed while Table API calls return 401/403.

Step 2: Assign integration roles

Open the OAuth Application User (or a dedicated integration user)
Grant read access for:

Table	Purpose
`sys_user`, `sys_user_group`, `sys_user_grmember`	People and groups
`cmn_department`, `cmn_location`, `core_company`	Org reference data
`incident`, `problem`, `change_request`	ITSM work
`sc_request`, `sc_req_item`, `sc_task`	Catalog requests
`sys_audit`, `sys_audit_delete`	Field-level history (requires custom ACL)

Step 3: Connect in Parable

Add the ServiceNow Provider
Enter Instance, Client ID, and Client Secret
Validate credentials (Parable exchanges a client-credentials token and probes sys_user)

Basic Authentication (Username/Password)

Field	Description
Instance	Subdomain in `https://{instance}.service-now.com`
Username	Dedicated integration user
Password	Password for that user

Create a dedicated integration user in ServiceNow (User Administration → Users).
Grant read ACLs on the tables Parable syncs (users/groups/org, ITSM, catalog, and optionally audit tables).

Confirm Table API access:

curl -u "$SN_USER:$SN_PASSWORD" \
  "https://{instance}.service-now.com/api/now/table/sys_user?sysparm_limit=1&sysparm_display_value=false"

In Parable, add ServiceNow, choose Basic Auth, enter instance + username + password, and validate.

Wake hibernating developer instances in a browser before validation (they can return HTML with HTTP 200).

Change Request

Developer identifier: change_requestChange Request covers change request records from ServiceNow. Change requests track planned changes to IT infrastructure and services through a formal change management process.

Enables: follow service work from the reported record through its returned assignee, status, priority, and timestamps during triage or fulfillment.
Scope: Extracts change request records from ServiceNow. Change requests track planned changes to IT infrastructure and services through a formal change management process; the connector reads /api/now/table/change_request as a changelog stream in incremental mode. Record and field visibility follow the configured credential’s ServiceNow table and field ACLs; restricted values are not returned. This stream has no deletion signal, so a missing row does not establish that the ServiceNow record was deleted.

Active

Developer identifier: change_request.activeActive records whether the change request is active. It is needed to distinguish Change Request rows by the exact ServiceNow-returned active value.

Enables: select Change Request rows where active is true or false when comparing the condition described by Active.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Activity Due

Developer identifier: change_request.activity_dueActivity Due records date/time the next activity is due. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by activity_due, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row.

Additional Assignee List

Developer identifier: change_request.additional_assignee_listAdditional Assignee List records comma-separated list of sys_ids of additional assignees. It is needed to refer to the same additional assignee list across records without relying on display text.

Enables: match additional_assignee_list to additional assignee list references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Approval

Developer identifier: change_request.approvalApproval records overall approval status of the change request. Instance-customizable choice; known defaults include: not yet requested, requested, approved, rejected, cancelled. It is needed to distinguish Change Request rows by the exact ServiceNow-returned approval value.

Enables: separate Change Request rows by the exact ServiceNow-returned approval label when comparing approval.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Approval History

Developer identifier: change_request.approval_historyApproval History records journal field capturing approval history. It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in approval_history and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is comment or journal text at one Change Request record per row; this is only the content included in the ServiceNow response for this record; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Approval Set

Developer identifier: change_request.approval_setApproval Set records date/time when the approval was set. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by approval_set, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Assigned To

Developer identifier: change_request.assigned_toAssigned To records Sys_id of the individual assigned to implement the change. It is needed to refer to the same assigned to across records without relying on display text.

Enables: match assigned_to to assigned to references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Assignment Group

Developer identifier: change_request.assignment_groupAssignment Group records Sys_id of the group assigned to implement the change. It is needed to refer to the same assignment group across records without relying on display text.

Enables: match assignment_group to assignment group references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Backout Plan

Developer identifier: change_request.backout_planBackout Plan records plan for reverting the change if implementation fails. It is needed to inspect the exact descriptive text included with this record.

Enables: inspect the descriptive text returned in backout_plan and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is descriptive text at one Change Request record per row; this is only the content included in the ServiceNow response for this record.

Business Service

Developer identifier: change_request.business_serviceBusiness Service records Sys_id of the business service affected by the change. It is needed to refer to the same business service across records without relying on display text.

Enables: match business_service to business service references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Cab Date

Developer identifier: change_request.cab_dateCab Date records date/time of the CAB meeting for this change. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by cab_date, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the schema uses the Temporal.Date scalar.

Cab Delegate

Developer identifier: change_request.cab_delegateCab Delegate records Sys_id of the CAB delegate for this change. It is needed to refer to the same cab delegate across records without relying on display text.

Enables: match cab_delegate to cab delegate references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Cab Recommendation

Developer identifier: change_request.cab_recommendationCab Recommendation records recommendation from the Change Advisory Board. It is needed to inspect the exact descriptive text included with this record.

Enables: inspect the descriptive text returned in cab_recommendation and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is descriptive text at one Change Request record per row; this is only the content included in the ServiceNow response for this record.

Cab Required

Developer identifier: change_request.cab_requiredCab Required records whether Change Advisory Board review is required. It is needed to distinguish Change Request rows by the exact ServiceNow-returned cab required value.

Enables: select Change Request rows where cab_required is true or false when comparing the condition described by Cab Required.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Category

Developer identifier: change_request.categoryCategory records category of the change, e.g. Hardware, Software, Network. It is needed to distinguish Change Request rows by the exact ServiceNow-returned category value.

Enables: separate Change Request rows by the exact ServiceNow-returned category label when comparing category.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Change Plan

Developer identifier: change_request.change_planChange Plan records detailed plan for implementing the change. It is needed to inspect the exact descriptive text included with this record.

Enables: inspect the descriptive text returned in change_plan and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is descriptive text at one Change Request record per row; this is only the content included in the ServiceNow response for this record.

Chg Model

Developer identifier: change_request.chg_modelChg Model records Sys_id of the change model used. It is needed to refer to the same chg model across records without relying on display text.

Enables: match chg_model to chg model references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Close Code

Developer identifier: change_request.close_codeClose Code records code indicating how the change was closed. Instance-customizable choice; known defaults include: successful, successful_with_issues, unsuccessful, cancelled. It is needed to distinguish Change Request rows by the exact ServiceNow-returned close code value.

Enables: separate Change Request rows by the exact ServiceNow-returned close_code label when comparing close code.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Close Notes

Developer identifier: change_request.close_notesClose Notes records notes entered when closing the change request. It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in close_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is comment or journal text at one Change Request record per row; this is only the content included in the ServiceNow response for this record.

Closed At

Developer identifier: change_request.closed_atClosed At records date/time when the change request was closed. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by closed_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the schema uses the Temporal.DateTime scalar.

Closed By

Developer identifier: change_request.closed_byClosed By records Sys_id of the user who closed the change request. It is needed to refer to the same closed by across records without relying on display text.

Enables: match closed_by to closed by references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Cmdb Ci

Developer identifier: change_request.cmdb_ciCmdb Ci records Sys_id of the configuration item (CI) affected by the change. It is needed to refer to the same cmdb ci across records without relying on display text.

Enables: match cmdb_ci to cmdb ci references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Comments

Developer identifier: change_request.commentsComments records customer-visible comments (journal field). It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in comments and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is comment or journal text at one Change Request record per row; this is only the content included in the ServiceNow response for this record.

Comments And Work Notes

Developer identifier: change_request.comments_and_work_notesComments And Work Notes records combined comments and work notes. It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in comments_and_work_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is comment or journal text at one Change Request record per row; this is only the content included in the ServiceNow response for this record.

Company

Developer identifier: change_request.companyCompany records Sys_id of the company associated with the change request. It is needed to refer to the same company across records without relying on display text.

Enables: match company to company references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Conflict Last Run

Developer identifier: change_request.conflict_last_runConflict Last Run records date/time of the last conflict detection run. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by conflict_last_run, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row.

Conflict Status

Developer identifier: change_request.conflict_statusConflict Status records status of conflict detection for this change. Instance-customizable choice; known defaults include: not_run, conflict, no_conflict. It is needed to distinguish Change Request rows by the exact ServiceNow-returned conflict status value.

Enables: separate Change Request rows by the exact ServiceNow-returned conflict_status label when comparing conflict status.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Contact Type

Developer identifier: change_request.contact_typeContact Type records how the change request was initiated, e.g. phone, email, self-service. It is needed to distinguish Change Request rows by the exact ServiceNow-returned contact type value.

Enables: separate Change Request rows by the exact ServiceNow-returned contact_type label when comparing contact type.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Correlation Display

Developer identifier: change_request.correlation_displayCorrelation Display records display value for the correlation identifier. It is needed to refer to the same correlation display across records without relying on display text.

Enables: match correlation_display to correlation display references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Correlation ID

Developer identifier: change_request.correlation_idCorrelation ID records correlation identifier for linking to external systems. It is needed to refer to the same correlation across records without relying on display text.

Enables: match correlation_id to correlation references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Department

Developer identifier: change_request.departmentDepartment records Sys_id of the department associated with the change request. It is needed to refer to the same department across records without relying on display text.

Enables: match department to department references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Description

Developer identifier: change_request.descriptionDescription records detailed description of the change. It is needed to inspect the exact description text included with this record.

Enables: inspect the description text returned in description and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is description text at one Change Request record per row; this is only the content included in the ServiceNow response for this record.

Due Date

Developer identifier: change_request.due_dateDue Date records due date for the change request. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by due_date, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the schema uses the Temporal.Date scalar.

End Date

Developer identifier: change_request.end_dateEnd Date records planned end date/time of the change implementation. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by end_date, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the schema uses the Temporal.Date scalar.

Escalation

Developer identifier: change_request.escalationEscalation records escalation level of the change request. Instance-customizable choice; known defaults include: 0, 1, 2, 3. It is needed to distinguish Change Request rows by the exact ServiceNow-returned escalation value.

Enables: separate Change Request rows by the exact ServiceNow-returned escalation label when comparing escalation.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Expected Start

Developer identifier: change_request.expected_startExpected Start records expected start date/time for the change. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by expected_start, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row.

Follow Up

Developer identifier: change_request.follow_upFollow Up records follow-up date/time. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by follow_up, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row.

Impact

Developer identifier: change_request.impactImpact records impact level of the change on the organization. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to distinguish Change Request rows by the exact ServiceNow-returned impact value.

Enables: separate Change Request rows by the exact ServiceNow-returned impact label when comparing impact.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Implementation Plan

Developer identifier: change_request.implementation_planImplementation Plan records step-by-step implementation plan for the change. It is needed to inspect the exact descriptive text included with this record.

Enables: inspect the descriptive text returned in implementation_plan and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is descriptive text at one Change Request record per row; this is only the content included in the ServiceNow response for this record.

Justification

Developer identifier: change_request.justificationJustification records business justification for the change. It is needed to inspect the exact descriptive text included with this record.

Enables: inspect the descriptive text returned in justification and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is descriptive text at one Change Request record per row; this is only the content included in the ServiceNow response for this record.

Knowledge

Developer identifier: change_request.knowledgeKnowledge records whether a knowledge article has been flagged for creation. It is needed to distinguish Change Request rows by the exact ServiceNow-returned knowledge value.

Enables: select Change Request rows where knowledge is true or false when comparing the condition described by Knowledge.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Location

Developer identifier: change_request.locationLocation records Sys_id of the location associated with the change request. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: match location to the referenced ServiceNow location or device record carrying the same identifier while retaining the containing Change Request row.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Made Sla

Developer identifier: change_request.made_slaMade Sla records whether the change request met its SLA. It is needed to distinguish Change Request rows by the exact ServiceNow-returned made sla value.

Enables: select Change Request rows where made_sla is true or false when comparing the condition described by Made Sla.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Number

Developer identifier: change_request.numberNumber records human-readable change request number, e.g. CHG0001234. It is needed to refer to the same change request across records without relying on display text.

Enables: match number to change request references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Number Of Affected Cis

Developer identifier: change_request.number_of_affected_cisNumber Of Affected Cis records number of configuration items affected by this change. It is needed to measure the ServiceNow-reported number of configuration items affected by this change at one Change Request record per row.

Enables: measure and compare the ServiceNow-reported number of configuration items affected by this change in number_of_affected_cis at one Change Request record per row.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is a ServiceNow-reported count at one Change Request record per row; the schema uses the Generic.Int64 scalar.

On Hold

Developer identifier: change_request.on_holdOn Hold records whether the change request is currently on hold. It is needed to distinguish Change Request rows by the exact ServiceNow-returned on hold value.

Enables: select Change Request rows where on_hold is true or false when comparing the condition described by On Hold.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

On Hold Reason

Developer identifier: change_request.on_hold_reasonOn Hold Reason records reason the change request is on hold. It is needed to distinguish Change Request rows by the exact ServiceNow-returned on hold reason value.

Enables: separate Change Request rows by the exact ServiceNow-returned on_hold_reason label when comparing on hold reason.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

On Hold Task

Developer identifier: change_request.on_hold_taskOn Hold Task records Sys_id of the task causing the hold. It is needed to refer to the same on hold task across records without relying on display text.

Enables: match on_hold_task to on hold task references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Opened At

Developer identifier: change_request.opened_atOpened At records date/time when the change request was opened, in yyyy-MM-dd HH:mm:ss format. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by opened_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the schema uses the Temporal.DateTime scalar.

Opened By

Developer identifier: change_request.opened_byOpened By records Sys_id of the user who opened the change request. It is needed to refer to the same opened by across records without relying on display text.

Enables: match opened_by to opened by references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Order

Developer identifier: change_request.orderOrder records order value for sorting. It is needed to place this Change Request row in the order explicitly reported by ServiceNow.

Enables: order Change Request rows by the explicit order sequence value returned for each Change Request record.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the schema uses the Generic.Int64 scalar.

Outside Maintenance Schedule

Developer identifier: change_request.outside_maintenance_scheduleOutside Maintenance Schedule records whether the change is scheduled outside the normal maintenance window. It is needed to distinguish Change Request rows by the exact ServiceNow-returned outside maintenance schedule value.

Enables: select Change Request rows where outside_maintenance_schedule is true or false when comparing the condition described by Outside Maintenance Schedule.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Parent

Developer identifier: change_request.parentParent records Sys_id of the parent record. It is needed to refer to the same parent across records without relying on display text.

Enables: match parent to parent references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Phase

Developer identifier: change_request.phasePhase records current phase of the change. Instance-customizable choice; known defaults include: requested, plan, build, test, implement, review, closed. It is needed to distinguish Change Request rows by the exact ServiceNow-returned phase value.

Enables: separate Change Request rows by the exact ServiceNow-returned phase label when comparing phase.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Phase State

Developer identifier: change_request.phase_statePhase State records state within the current phase. Instance-customizable choice; known defaults include: open, pending, work_in_progress, complete, skipped. It is needed to distinguish Change Request rows by the exact ServiceNow-returned phase state value.

Enables: separate Change Request rows by the exact ServiceNow-returned phase_state label when comparing phase state.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Priority

Developer identifier: change_request.priorityPriority records priority level of the change request. Instance-customizable choice; known defaults include: 1, 2, 3, 4, 5. It is needed to distinguish Change Request rows by the exact ServiceNow-returned priority value.

Enables: separate Change Request rows by the exact ServiceNow-returned priority label when comparing priority.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Production System

Developer identifier: change_request.production_systemProduction System records whether the change affects a production system. It is needed to distinguish Change Request rows by the exact ServiceNow-returned production system value.

Enables: select Change Request rows where production_system is true or false when comparing the condition described by Production System.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Reason

Developer identifier: change_request.reasonReason records reason or justification for the change. It is needed to distinguish Change Request rows by the exact ServiceNow-returned reason value.

Enables: separate Change Request rows by the exact ServiceNow-returned reason label when comparing reason.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Reassignment Count

Developer identifier: change_request.reassignment_countReassignment Count records number of times the change request has been reassigned. It is needed to measure the ServiceNow-reported number of times the change request has been reassigned at one Change Request record per row.

Enables: measure and compare the ServiceNow-reported number of times the change request has been reassigned in reassignment_count at one Change Request record per row.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is a ServiceNow-reported count at one Change Request record per row; the schema uses the Generic.Int64 scalar.

Requested By

Developer identifier: change_request.requested_byRequested By records Sys_id of the user who requested the change. It is needed to refer to the same requested by across records without relying on display text.

Enables: match requested_by to requested by references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Requested By Date

Developer identifier: change_request.requested_by_dateRequested By Date records date by which the requester needs the change completed. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by requested_by_date, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the schema uses the Temporal.Date scalar.

Review Comments

Developer identifier: change_request.review_commentsReview Comments records comments from the post-implementation review. It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in review_comments and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is comment or journal text at one Change Request record per row; this is only the content included in the ServiceNow response for this record.

Review Date

Developer identifier: change_request.review_dateReview Date records date/time for post-implementation review. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by review_date, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the schema uses the Temporal.Date scalar.

Review Status

Developer identifier: change_request.review_statusReview Status records status of the post-implementation review. It is needed to distinguish Change Request rows by the exact ServiceNow-returned review status value.

Enables: separate Change Request rows by the exact ServiceNow-returned review_status label when comparing review status.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Risk

Developer identifier: change_request.riskRisk records risk level associated with the change. Instance-customizable choice; known defaults include: 1, 2, 3, 4. It is needed to distinguish Change Request rows by the exact ServiceNow-returned risk value.

Enables: separate Change Request rows by the exact ServiceNow-returned risk label when comparing risk.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Risk Impact Analysis

Developer identifier: change_request.risk_impact_analysisRisk Impact Analysis records analysis of the risk and impact of the change. It is needed to inspect the exact descriptive text included with this record.

Enables: inspect the descriptive text returned in risk_impact_analysis and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is descriptive text at one Change Request record per row; this is only the content included in the ServiceNow response for this record; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Route Reason

Developer identifier: change_request.route_reasonRoute Reason records reason for routing the change to a particular group. It is needed to distinguish Change Request rows by the exact ServiceNow-returned route reason value.

Enables: separate Change Request rows by the exact ServiceNow-returned route_reason label when comparing route reason.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Scope

Developer identifier: change_request.scopeScope records scope of the change. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to distinguish Change Request rows by the exact ServiceNow-returned scope value.

Enables: separate Change Request rows by the exact ServiceNow-returned scope label when comparing scope.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Service Offering

Developer identifier: change_request.service_offeringService Offering records Sys_id of the service offering affected. It is needed to refer to the same service offering across records without relying on display text.

Enables: match service_offering to service offering references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Short Description

Developer identifier: change_request.short_descriptionShort Description records brief summary of the change. It is needed to inspect the exact description text included with this record.

Enables: inspect the description text returned in short_description and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is description text at one Change Request record per row; this is only the content included in the ServiceNow response for this record.

Sla Due

Developer identifier: change_request.sla_dueSla Due records date/time the SLA is due. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by sla_due, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row.

Start Date

Developer identifier: change_request.start_dateStart Date records planned start date/time of the change implementation. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by start_date, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the schema uses the Temporal.Date scalar.

State

Developer identifier: change_request.stateState records current state of the change request in its lifecycle. Instance-customizable choice; known defaults include: -5, -4, -3, -2, -1, 0, 1, 2, 3, 4. It is needed to distinguish Change Request rows by the exact ServiceNow-returned state value.

Enables: separate Change Request rows by the exact ServiceNow-returned state label when comparing state.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Std Change Producer Version

Developer identifier: change_request.std_change_producer_versionStd Change Producer Version records Sys_id of the standard change producer version, if this is a standard change. It is needed to refer to the same std change producer version across records without relying on display text.

Enables: match std_change_producer_version to std change producer version references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity.

Subcategory

Developer identifier: change_request.subcategorySubcategory records subcategory providing further classification of the change. It is needed to distinguish Change Request rows by the exact ServiceNow-returned subcategory value.

Enables: separate Change Request rows by the exact ServiceNow-returned subcategory label when comparing subcategory.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Class Name

Developer identifier: change_request.sys_class_nameSys Class Name records table class name, typically ‘change_request’. It is needed to distinguish Change Request rows by the exact ServiceNow-returned sys class name value.

Enables: separate Change Request rows by the exact ServiceNow-returned sys_class_name label when comparing sys class name.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Created By

Developer identifier: change_request.sys_created_bySys Created By records username of the user who created the record. It is needed to attribute this Change Request row to the returned person, account, or organization reference.

Enables: attribute the Change Request row to the returned person or account and match the exact sys_created_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row.

Sys Created On

Developer identifier: change_request.sys_created_onSys Created On records date/time the record was created in yyyy-MM-dd HH:mm:ss format. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by sys_created_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the schema uses the Temporal.DateTime scalar.

Sys Domain

Developer identifier: change_request.sys_domainSys Domain records domain of the record for domain-separated instances. It is needed to compare the returned sys domain for individual Change Request rows and select rows with a specific sys_domain value.

Enables: trace the sys domain relationship returned in sys_domain from the Change Request row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row.

Sys Domain Path

Developer identifier: change_request.sys_domain_pathSys Domain Path records domain path for the record. It is needed to compare the returned sys domain path for individual Change Request rows and select rows with a specific sys_domain_path value.

Enables: trace the sys domain path relationship returned in sys_domain_path from the Change Request row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row.

Sys ID

Developer identifier: change_request.sys_idSys ID records unique 32-character system identifier (GUID) for the change request record. It is needed to distinguish repeated deliveries of the same Change Request row using the declared ingestion key.

Enables: use sys_id as the declared ingestion deduplication key for Change Request and match repeated rows carrying the same ServiceNow identifier.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is an identifier, not a measured quantity; the connector declares it as an ingestion deduplication key.

Sys Mod Count

Developer identifier: change_request.sys_mod_countSys Mod Count records number of times the record has been modified. It is needed to measure the ServiceNow-reported number of times the record has been modified at one Change Request record per row.

Enables: measure and compare the ServiceNow-reported number of times the record has been modified in sys_mod_count at one Change Request record per row.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is a ServiceNow-reported count at one Change Request record per row; the schema uses the Generic.Int64 scalar.

Sys Tags

Developer identifier: change_request.sys_tagsSys Tags records tags associated with the record. It is needed to distinguish Change Request rows by the exact ServiceNow-returned sys tags value.

Enables: separate Change Request rows by the exact ServiceNow-returned sys_tags label when comparing sys tags.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Updated By

Developer identifier: change_request.sys_updated_bySys Updated By records username of the user who last updated the record. It is needed to attribute this Change Request row to the returned person, account, or organization reference.

Enables: attribute the Change Request row to the returned person or account and match the exact sys_updated_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row.

Sys Updated On

Developer identifier: change_request.sys_updated_onSys Updated On records date/time the record was last updated in yyyy-MM-dd HH:mm:ss format. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by sys_updated_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the connector also declares it for record ordering; the schema assigns the metadata_timestamp semantic role; the schema uses the Temporal.DateTime scalar.

Test Plan

Developer identifier: change_request.test_planTest Plan records plan for testing the change after implementation. It is needed to inspect the exact descriptive text included with this record.

Enables: inspect the descriptive text returned in test_plan and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is descriptive text at one Change Request record per row; this is only the content included in the ServiceNow response for this record.

Type

Developer identifier: change_request.typeType records type of change request. Instance-customizable choice; known defaults include: normal, standard, emergency. It is needed to distinguish Change Request rows by the exact ServiceNow-returned type value.

Enables: separate Change Request rows by the exact ServiceNow-returned type label when comparing type.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Unauthorized

Developer identifier: change_request.unauthorizedUnauthorized records whether the change is flagged as unauthorized. It is needed to distinguish Change Request rows by the exact ServiceNow-returned unauthorized value.

Enables: select Change Request rows where unauthorized is true or false when comparing the condition described by Unauthorized.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Upon Approval

Developer identifier: change_request.upon_approvalUpon Approval records action to take when the change is approved. Instance-customizable choice; known defaults include: proceed, do_nothing. It is needed to distinguish Change Request rows by the exact ServiceNow-returned upon approval value.

Enables: separate Change Request rows by the exact ServiceNow-returned upon_approval label when comparing upon approval.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Upon Reject

Developer identifier: change_request.upon_rejectUpon Reject records action to take when the change is rejected. Instance-customizable choice; known defaults include: cancel, do_nothing. It is needed to distinguish Change Request rows by the exact ServiceNow-returned upon reject value.

Enables: separate Change Request rows by the exact ServiceNow-returned upon_reject label when comparing upon reject.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Urgency

Developer identifier: change_request.urgencyUrgency records urgency level of the change request. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to distinguish Change Request rows by the exact ServiceNow-returned urgency value.

Enables: separate Change Request rows by the exact ServiceNow-returned urgency label when comparing urgency.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

User Input

Developer identifier: change_request.user_inputUser Input records user input captured during record creation. It is needed to attribute this Change Request row to the returned person, account, or organization reference.

Enables: attribute the Change Request row to the returned person or account and match the exact user_input value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row.

Watch List

Developer identifier: change_request.watch_listWatch List records comma-separated list of sys_ids of users watching this change. It is needed to preserve the explicit ServiceNow user references attached to this row.

Enables: split the references in watch_list and match each returned user identifier to the corresponding ServiceNow user record when available.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is a list of ServiceNow user identifiers at one Change Request record per row.

Work End

Developer identifier: change_request.work_endWork End records actual end date/time when work on the change completed. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by work_end, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row.

Work Notes

Developer identifier: change_request.work_notesWork Notes records work notes (journal field, typically write-only via API). It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in work_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is comment or journal text at one Change Request record per row; this is only the content included in the ServiceNow response for this record.

Work Notes List

Developer identifier: change_request.work_notes_listWork Notes List records comma-separated list of sys_ids of users in the work notes list. It is needed to refer to the same work notes list across records without relying on display text.

Enables: match work_notes_list to work notes list references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is comment or journal text at one Change Request record per row; this is only the content included in the ServiceNow response for this record.

Work Start

Developer identifier: change_request.work_startWork Start records actual start date/time when work on the change began. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Change Request records by work_start, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Change Request object returned for Change Request; it is interpreted at one Change Request record per row.

Departments

Developer identifier: cmn_departmentDepartments covers department records from ServiceNow cmn_department table, including department name, head, parent department, and company.

Enables: connect each returned department to its head, parent department, and company.
Scope: Extracts department records from ServiceNow cmn_department table, including department name, head, parent department, and company; the connector reads /api/now/table/cmn_department as a changelog stream in incremental mode. Record and field visibility follow the configured credential’s ServiceNow table and field ACLs; restricted values are not returned. This stream has no deletion signal, so a missing row does not establish that the ServiceNow record was deleted.

Business Unit

Developer identifier: cmn_department.business_unitBusiness Unit records reference to the business unit record (sys_id of business_unit). It is needed to refer to the same the across records without relying on display text.

Enables: match business_unit to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is an identifier, not a measured quantity.

Company

Developer identifier: cmn_department.companyCompany records reference to the company record (sys_id of core_company). It is needed to refer to the same the across records without relying on display text.

Enables: match company to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is an identifier, not a measured quantity.

Cost Center

Developer identifier: cmn_department.cost_centerCost Center records reference to the cost center record (sys_id of cmn_cost_center). It is needed to refer to the same the across records without relying on display text.

Enables: match cost_center to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is an identifier, not a measured quantity.

Dept Head

Developer identifier: cmn_department.dept_headDept Head records reference to the department head user record (sys_id of sys_user). It is needed to refer to the same the across records without relying on display text.

Enables: match dept_head to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is an identifier, not a measured quantity.

Description

Developer identifier: cmn_department.descriptionDescription records detailed description of the department. It is needed to inspect the exact description text included with this record.

Enables: inspect the description text returned in description and attribute it to the same record’s parent record, owner, status, and update time where returned.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is description text at one Cmn Department record per row; this is only the content included in the ServiceNow response for this record.

Head Count

Developer identifier: cmn_department.head_countHead Count records number of members in the department. Returned as a string from the API. It is needed to measure the ServiceNow-reported number of members in the department. Returned as a string from the API at one Cmn Department record per row.

Enables: measure and compare the ServiceNow-reported number of members in the department. Returned as a string from the API in head_count at one Cmn Department record per row.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is a ServiceNow-reported count at one Cmn Department record per row.

Developer identifier: cmn_department.idID records department ID, a user-defined identifier for the department. It is needed to refer to the same cmn department across records without relying on display text.

Enables: match id to cmn department references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is an identifier, not a measured quantity.

Name

Developer identifier: cmn_department.nameName records display name of the department. It is needed to compare the returned name for individual Departments rows and select rows with a specific name value.

Enables: locate Departments rows whose returned name exactly matches name and retain the ServiceNow identifier for any cross-record match.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is interpreted at one Cmn Department record per row.

Parent

Developer identifier: cmn_department.parentParent records reference to the parent department record (sys_id of cmn_department). It is needed to refer to the same the across records without relying on display text.

Enables: match parent to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is an identifier, not a measured quantity.

Primary Contact

Developer identifier: cmn_department.primary_contactPrimary Contact records reference to the primary contact user record (sys_id of sys_user). It is needed to refer to the same the across records without relying on display text.

Enables: match primary_contact to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is an identifier, not a measured quantity; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Class Name

Developer identifier: cmn_department.sys_class_nameSys Class Name records the table class name for the record, typically ‘cmn_department’. It is needed to distinguish Departments rows by the exact ServiceNow-returned sys class name value.

Enables: separate Departments rows by the exact ServiceNow-returned sys_class_name label when comparing sys class name.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is interpreted at one Cmn Department record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Created By

Developer identifier: cmn_department.sys_created_bySys Created By records username of the user who created the department record. It is needed to attribute this Departments row to the returned person, account, or organization reference.

Enables: attribute the Departments row to the returned person or account and match the exact sys_created_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is interpreted at one Cmn Department record per row.

Sys Created On

Developer identifier: cmn_department.sys_created_onSys Created On records timestamp when the department record was created, in format YYYY-MM-DD HH:mm:ss. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Departments records by sys_created_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is interpreted at one Cmn Department record per row; the schema uses the Temporal.DateTime scalar.

Sys Domain

Developer identifier: cmn_department.sys_domainSys Domain records domain identifier for domain-separated instances (sys_id of sys_user_group or global). It is needed to refer to the same sys domain across records without relying on display text.

Enables: match sys_domain to sys domain references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is an identifier, not a measured quantity.

Sys Domain Path

Developer identifier: cmn_department.sys_domain_pathSys Domain Path records domain path for domain-separated instances, represented as a slash-delimited path. It is needed to compare the exact sys domain path configuration returned for this Cmn Department record.

Enables: compare the exact sys_domain_path configuration returned for each Cmn Department record and select records with the configuration under review.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is interpreted at one Cmn Department record per row.

Sys ID

Developer identifier: cmn_department.sys_idSys ID records unique 32-character system identifier (GUID) for the department record. It is needed to distinguish repeated deliveries of the same Departments row using the declared ingestion key.

Enables: use sys_id as the declared ingestion deduplication key for Departments and match repeated rows carrying the same ServiceNow identifier.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is an identifier, not a measured quantity; the connector declares it as an ingestion deduplication key.

Sys Mod Count

Developer identifier: cmn_department.sys_mod_countSys Mod Count records number of times the record has been modified. It is needed to measure the ServiceNow-reported number of times the record has been modified at one Cmn Department record per row.

Enables: measure and compare the ServiceNow-reported number of times the record has been modified in sys_mod_count at one Cmn Department record per row.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is a ServiceNow-reported count at one Cmn Department record per row.

Sys Policy

Developer identifier: cmn_department.sys_policySys Policy records read/write policy applied to the record. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate the exact sys_policy access value with the resource, account, or membership represented by the same Departments row.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is interpreted at one Cmn Department record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Sys Scope

Developer identifier: cmn_department.sys_scopeSys Scope records application scope of the record (sys_id of sys_scope). It is needed to refer to the same sys scope across records without relying on display text.

Enables: match sys_scope to sys scope references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is an identifier, not a measured quantity; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Tags

Developer identifier: cmn_department.sys_tagsSys Tags records tags associated with the department record. It is needed to distinguish Departments rows by the exact ServiceNow-returned sys tags value.

Enables: separate Departments rows by the exact ServiceNow-returned sys_tags label when comparing sys tags.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is interpreted at one Cmn Department record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Update Name

Developer identifier: cmn_department.sys_update_nameSys Update Name records update name used for tracking record changes in update sets. It is needed to compare the returned sys update name for individual Departments rows and select rows with a specific sys_update_name value.

Enables: locate Departments rows whose returned sys update name exactly matches sys_update_name and retain the ServiceNow identifier for any cross-record match.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is interpreted at one Cmn Department record per row.

Sys Updated By

Developer identifier: cmn_department.sys_updated_bySys Updated By records username of the user who last updated the department record. It is needed to attribute this Departments row to the returned person, account, or organization reference.

Enables: attribute the Departments row to the returned person or account and match the exact sys_updated_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is interpreted at one Cmn Department record per row.

Sys Updated On

Developer identifier: cmn_department.sys_updated_onSys Updated On records timestamp when the department record was last updated, in format YYYY-MM-DD HH:mm:ss. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Departments records by sys_updated_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Cmn Department object returned for Departments; it is interpreted at one Cmn Department record per row; the connector also declares it for record ordering; the schema assigns the metadata_timestamp semantic role; the schema uses the Temporal.DateTime scalar.

Locations

Developer identifier: cmn_locationLocations covers location records from ServiceNow cmn_location table, including name, address, city, state, country, and coordinates.

Enables: compare the configured ServiceNow location records and their parent or contact references without treating addresses or coordinates as proof of residency.
Scope: Extracts location records from ServiceNow cmn_location table, including name, address, city, state, country, and coordinates; the connector reads /api/now/table/cmn_location as a changelog stream in incremental mode. Record and field visibility follow the configured credential’s ServiceNow table and field ACLs; restricted values are not returned. This stream has no deletion signal, so a missing row does not establish that the ServiceNow record was deleted.

City

Developer identifier: cmn_location.cityCity records city where the location resides. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in city for individual Locations rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Cmn Location Source

Developer identifier: cmn_location.cmn_location_sourceCmn Location Source records source from which the location record was created or imported. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in cmn_location_source for individual Locations rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Cmn Location Type

Developer identifier: cmn_location.cmn_location_typeCmn Location Type records location type classification reference. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in cmn_location_type for individual Locations rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Company

Developer identifier: cmn_location.companyCompany records reference to the associated company record (sys_id). It is needed to refer to the same the across records without relying on display text.

Enables: match company to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is an identifier, not a measured quantity.

Contact

Developer identifier: cmn_location.contactContact records reference to the contact user record (sys_id). It is needed to refer to the same the across records without relying on display text.

Enables: match contact to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is an identifier, not a measured quantity.

Coordinates Retrieved On

Developer identifier: cmn_location.coordinates_retrieved_onCoordinates Retrieved On records timestamp when the geographic coordinates were last retrieved. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Locations records by coordinates_retrieved_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; its unit or granularity is provider-reported geographic coordinates; the schema uses the Temporal.DateTime scalar.

Country

Developer identifier: cmn_location.countryCountry records country of the location. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in country for individual Locations rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Duplicate

Developer identifier: cmn_location.duplicateDuplicate indicates whether this location is a duplicate. It is needed to distinguish Locations rows by the exact ServiceNow-returned duplicate value.

Enables: separate Locations rows by the exact ServiceNow-returned duplicate label when comparing duplicate.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Fax Phone

Developer identifier: cmn_location.fax_phoneFax Phone records fax phone number for the location. It is needed to preserve the exact ServiceNow-reported contact number for the person, company, or location represented by this row.

Enables: match the exact contact number in fax_phone to the same Cmn Location record without treating it as an account identifier.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row.

Full Name

Developer identifier: cmn_location.full_nameFull Name records full hierarchical name of the location including parent locations. It is needed to compare the returned full name for individual Locations rows and select rows with a specific full_name value.

Enables: locate Locations rows whose returned full name exactly matches full_name and retain the ServiceNow identifier for any cross-record match.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row.

Latitude

Developer identifier: cmn_location.latitudeLatitude records latitude coordinate of the location. It is needed to preserve the ServiceNow-reported geographic coordinate context for the same record.

Enables: compare the ServiceNow-reported geographic coordinate context in latitude for individual Locations rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; its unit or granularity is provider-reported geographic coordinates; the value is geographic coordinate context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Life Cycle Stage

Developer identifier: cmn_location.life_cycle_stageLife Cycle Stage records life cycle stage of the location. It is needed to distinguish Locations rows by the exact ServiceNow-returned life cycle stage value.

Enables: separate Locations rows by the exact ServiceNow-returned life_cycle_stage label when comparing life cycle stage.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Life Cycle Stage Status

Developer identifier: cmn_location.life_cycle_stage_statusLife Cycle Stage Status records status within the current life cycle stage. It is needed to distinguish Locations rows by the exact ServiceNow-returned life cycle stage status value.

Enables: separate Locations rows by the exact ServiceNow-returned life_cycle_stage_status label when comparing life cycle stage status.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Longitude

Developer identifier: cmn_location.longitudeLongitude records longitude coordinate of the location. It is needed to preserve the ServiceNow-reported geographic coordinate context for the same record.

Enables: compare the ServiceNow-reported geographic coordinate context in longitude for individual Locations rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; its unit or granularity is provider-reported geographic coordinates; the value is geographic coordinate context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Managed By Group

Developer identifier: cmn_location.managed_by_groupManaged By Group records reference to the group that manages this location (sys_id). It is needed to refer to the same the across records without relying on display text.

Enables: match managed_by_group to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is an identifier, not a measured quantity.

Name

Developer identifier: cmn_location.nameName records name of the location. It is needed to compare the returned name for individual Locations rows and select rows with a specific name value.

Enables: locate Locations rows whose returned name exactly matches name and retain the ServiceNow identifier for any cross-record match.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row.

Parent

Developer identifier: cmn_location.parentParent records reference to the parent location record (sys_id). It is needed to refer to the same the across records without relying on display text.

Enables: match parent to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is an identifier, not a measured quantity.

Phone

Developer identifier: cmn_location.phonePhone records phone number for the location. It is needed to preserve the exact ServiceNow-reported contact number for the person, company, or location represented by this row.

Enables: match the exact contact number in phone to the same Cmn Location record without treating it as an account identifier.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row.

Phone Territory

Developer identifier: cmn_location.phone_territoryPhone Territory records phone territory associated with the location phone number. It is needed to preserve the exact ServiceNow-reported contact number for the person, company, or location represented by this row.

Enables: match the exact contact number in phone_territory to the same Cmn Location record without treating it as an account identifier.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row.

State

Developer identifier: cmn_location.stateState records state or province of the location. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in state for individual Locations rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Stock Room

Developer identifier: cmn_location.stock_roomStock Room indicates whether the location is a stock room (boolean stored as string). It is needed to distinguish Locations rows by the exact ServiceNow-returned stock room value.

Enables: separate Locations rows by the exact ServiceNow-returned stock_room label when comparing stock room.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Street

Developer identifier: cmn_location.streetStreet records street address of the location. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in street for individual Locations rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Sys Class Name

Developer identifier: cmn_location.sys_class_nameSys Class Name records the table class name for the record (e.g., cmn_location). It is needed to distinguish Locations rows by the exact ServiceNow-returned sys class name value.

Enables: separate Locations rows by the exact ServiceNow-returned sys_class_name label when comparing sys class name.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Created By

Developer identifier: cmn_location.sys_created_bySys Created By records username of the user who created the record. It is needed to attribute this Locations row to the returned person, account, or organization reference.

Enables: attribute the Locations row to the returned person or account and match the exact sys_created_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row.

Sys Created On

Developer identifier: cmn_location.sys_created_onSys Created On records timestamp when the location record was created in ServiceNow. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Locations records by sys_created_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row; the schema uses the Temporal.DateTime scalar.

Sys Domain

Developer identifier: cmn_location.sys_domainSys Domain records domain to which this record belongs (sys_id), used in domain-separated instances. It is needed to refer to the same sys domain across records without relying on display text.

Enables: match sys_domain to sys domain references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is an identifier, not a measured quantity.

Sys Domain Path

Developer identifier: cmn_location.sys_domain_pathSys Domain Path records domain path for the record in domain-separated instances. It is needed to compare the returned sys domain path for individual Locations rows and select rows with a specific sys_domain_path value.

Enables: trace the sys domain path relationship returned in sys_domain_path from the Cmn Location row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row.

Sys ID

Developer identifier: cmn_location.sys_idSys ID records unique system identifier for the location record. It is needed to distinguish repeated deliveries of the same Locations row using the declared ingestion key.

Enables: use sys_id as the declared ingestion deduplication key for Locations and match repeated rows carrying the same ServiceNow identifier.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is an identifier, not a measured quantity; the connector declares it as an ingestion deduplication key.

Sys Mod Count

Developer identifier: cmn_location.sys_mod_countSys Mod Count records number of times the record has been modified. It is needed to measure the ServiceNow-reported number of times the record has been modified at one Cmn Location record per row.

Enables: measure and compare the ServiceNow-reported number of times the record has been modified in sys_mod_count at one Cmn Location record per row.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is a ServiceNow-reported count at one Cmn Location record per row.

Sys Tags

Developer identifier: cmn_location.sys_tagsSys Tags records tags associated with the location record. It is needed to distinguish Locations rows by the exact ServiceNow-returned sys tags value.

Enables: separate Locations rows by the exact ServiceNow-returned sys_tags label when comparing sys tags.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Updated By

Developer identifier: cmn_location.sys_updated_bySys Updated By records username of the user who last updated the record. It is needed to attribute this Locations row to the returned person, account, or organization reference.

Enables: attribute the Locations row to the returned person or account and match the exact sys_updated_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row.

Sys Updated On

Developer identifier: cmn_location.sys_updated_onSys Updated On records timestamp when the location record was last updated in ServiceNow. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Locations records by sys_updated_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row; the connector also declares it for record ordering; the schema assigns the metadata_timestamp semantic role; the schema uses the Temporal.DateTime scalar.

Time Zone

Developer identifier: cmn_location.time_zoneTime Zone records time zone of the location (e.g., US/Eastern, Europe/London). It is needed to preserve the ServiceNow-reported timezone or locale setting for the same record.

Enables: compare the ServiceNow-reported timezone or locale setting in time_zone for individual Locations rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row; the schema uses the Temporal.TimeZone scalar; the value is timezone or locale setting; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Type

Developer identifier: cmn_location.typeType records type classification of the location. It is needed to distinguish Locations rows by the exact ServiceNow-returned type value.

Enables: separate Locations rows by the exact ServiceNow-returned type label when comparing type.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Zip

Developer identifier: cmn_location.zipZip records postal or ZIP code of the location. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in zip for individual Locations rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Cmn Location object returned for Locations; it is interpreted at one Cmn Location record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Companies

Developer identifier: core_companyCompanies covers company records from ServiceNow core_company table, including company name, contact info, and parent company.

Enables: connect each returned company record to its parent company and returned contact references.
Scope: Extracts company records from ServiceNow core_company table, including company name, contact info, and parent company; the connector reads /api/now/table/core_company as a changelog stream in incremental mode. Record and field visibility follow the configured credential’s ServiceNow table and field ACLs; restricted values are not returned. This stream has no deletion signal, so a missing row does not establish that the ServiceNow record was deleted.

Apple Icon

Developer identifier: core_company.apple_iconApple Icon records apple touch icon for the company. It is needed to compare the returned apple icon for individual Companies rows and select rows with a specific apple_icon value.

Enables: trace the apple icon relationship returned in apple_icon from the Core Company row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row.

Banner Image

Developer identifier: core_company.banner_imageBanner Image records banner image attachment sys_id for the company. It is needed to refer to the same banner image across records without relying on display text.

Enables: match banner_image to banner image references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is an identifier, not a measured quantity.

Banner Image Light

Developer identifier: core_company.banner_image_lightBanner Image Light records light-themed banner image attachment sys_id. It is needed to refer to the same banner image light across records without relying on display text.

Enables: match banner_image_light to banner image light references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is an identifier, not a measured quantity.

Banner Text

Developer identifier: core_company.banner_textBanner Text records text displayed on the company banner. It is needed to compare the returned banner text for individual Companies rows and select rows with a specific banner_text value.

Enables: trace the banner text relationship returned in banner_text from the Core Company row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row.

City

Developer identifier: core_company.cityCity records city where the company is located. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in city for individual Companies rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Contact

Developer identifier: core_company.contactContact records reference (sys_id) to the primary contact user record. It is needed to refer to the same contact across records without relying on display text.

Enables: match contact to contact references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is an identifier, not a measured quantity.

Country

Developer identifier: core_company.countryCountry records country where the company is located. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in country for individual Companies rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Customer

Developer identifier: core_company.customerCustomer indicates whether this company is a customer. It is needed to distinguish Companies rows by the exact ServiceNow-returned customer value.

Enables: separate Companies rows by the exact ServiceNow-returned customer label when comparing customer.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Discount

Developer identifier: core_company.discountDiscount records discount percentage associated with the company. It is needed to compare the returned discount for individual Companies rows and select rows with a specific discount value.

Enables: trace the discount relationship returned in discount from the Core Company row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; its unit or granularity is percent.

Email Address

Developer identifier: core_company.email_addressEmail Address records primary email address for the company. It is needed to attribute this Companies row to the returned person, account, or organization reference.

Enables: attribute the Companies row to the returned person or account and match the exact email_address value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; the schema uses the Contact.Email scalar.

Fax Phone

Developer identifier: core_company.fax_phoneFax Phone records fax phone number for the company. It is needed to preserve the exact ServiceNow-reported contact number for the person, company, or location represented by this row.

Enables: match the exact contact number in fax_phone to the same Core Company record without treating it as an account identifier.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row.

Fiscal Year

Developer identifier: core_company.fiscal_yearFiscal Year records fiscal year end month or date for the company. It is needed to compare the returned fiscal year for individual Companies rows and select rows with a specific fiscal_year value.

Enables: trace the fiscal year relationship returned in fiscal_year from the Core Company row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row.

Latitude

Developer identifier: core_company.latitudeLatitude records geographic latitude coordinate of the company location. It is needed to preserve the ServiceNow-reported geographic coordinate context for the same record.

Enables: compare the ServiceNow-reported geographic coordinate context in latitude for individual Companies rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; its unit or granularity is provider-reported geographic coordinates; the value is geographic coordinate context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Longitude

Developer identifier: core_company.longitudeLongitude records geographic longitude coordinate of the company location. It is needed to preserve the ServiceNow-reported geographic coordinate context for the same record.

Enables: compare the ServiceNow-reported geographic coordinate context in longitude for individual Companies rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; its unit or granularity is provider-reported geographic coordinates; the value is geographic coordinate context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Manufacturer

Developer identifier: core_company.manufacturerManufacturer indicates whether this company is a manufacturer. It is needed to distinguish Companies rows by the exact ServiceNow-returned manufacturer value.

Enables: separate Companies rows by the exact ServiceNow-returned manufacturer label when comparing manufacturer.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Market Cap

Developer identifier: core_company.market_capMarket Cap records market capitalization of the company. It is needed to compare the returned market cap for individual Companies rows and select rows with a specific market_cap value.

Enables: trace the market cap relationship returned in market_cap from the Core Company row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row.

Name

Developer identifier: core_company.nameName records company name. It is needed to compare the returned name for individual Companies rows and select rows with a specific name value.

Enables: locate Companies rows whose returned name exactly matches name and retain the ServiceNow identifier for any cross-record match.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row.

Notes

Developer identifier: core_company.notesNotes records free-text notes or description about the company. It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in notes and attribute it to the same record’s parent record, owner, status, and update time where returned.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is comment or journal text at one Core Company record per row; this is only the content included in the ServiceNow response for this record.

Num Employees

Developer identifier: core_company.num_employeesNum Employees records number of employees at the company. It is needed to measure the ServiceNow-reported number of employees at the company at one Core Company record per row.

Enables: measure and compare the ServiceNow-reported number of employees at the company in num_employees at one Core Company record per row.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is a ServiceNow-reported count at one Core Company record per row.

Parent

Developer identifier: core_company.parentParent records reference (sys_id) to the parent company record. It is needed to refer to the same parent across records without relying on display text.

Enables: match parent to parent references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is an identifier, not a measured quantity.

Phone

Developer identifier: core_company.phonePhone records primary phone number for the company. It is needed to preserve the exact ServiceNow-reported contact number for the person, company, or location represented by this row.

Enables: match the exact contact number in phone to the same Core Company record without treating it as an account identifier.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row.

Primary

Developer identifier: core_company.primaryPrimary indicates whether this is a primary company record. It is needed to distinguish Companies rows by the exact ServiceNow-returned primary value.

Enables: separate Companies rows by the exact ServiceNow-returned primary label when comparing primary.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Profits

Developer identifier: core_company.profitsProfits records profit amount for the company. It is needed to measure the exact commercial amount reported on this record.

Enables: measure and compare the reported profits amount for Companies records, using the record’s currency code when one is returned.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; the ServiceNow response determines the currency or pricing basis; do not infer one when it is absent.

Publicly Traded

Developer identifier: core_company.publicly_tradedPublicly Traded records whether the company is publicly traded. It is needed to distinguish Companies rows by the exact ServiceNow-returned publicly traded value.

Enables: select Companies rows where publicly_traded is true or false when comparing the condition described by Publicly Traded.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Rank Tier

Developer identifier: core_company.rank_tierRank Tier records rank or tier classification of the company. It is needed to compare the exact rank tier configuration returned for this Core Company record.

Enables: compare the exact rank_tier configuration returned for each Core Company record and select records with the configuration under review.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row.

Revenue Per Year

Developer identifier: core_company.revenue_per_yearRevenue Per Year records annual revenue of the company. It is needed to measure the exact commercial amount reported on this record.

Enables: measure and compare the reported revenue_per_year amount for Companies records, using the record’s currency code when one is returned.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; the ServiceNow response determines the currency or pricing basis; do not infer one when it is absent.

State

Developer identifier: core_company.stateState records state or province where the company is located. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in state for individual Companies rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Stock Symbol

Developer identifier: core_company.stock_symbolStock Symbol records stock ticker symbol for the company. It is needed to compare the returned stock symbol for individual Companies rows and select rows with a specific stock_symbol value.

Enables: trace the stock symbol relationship returned in stock_symbol from the Core Company row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row.

Street

Developer identifier: core_company.streetStreet records street address of the company. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in street for individual Companies rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Sys Class Name

Developer identifier: core_company.sys_class_nameSys Class Name records the table class name for this record (e.g., core_company). It is needed to distinguish Companies rows by the exact ServiceNow-returned sys class name value.

Enables: separate Companies rows by the exact ServiceNow-returned sys_class_name label when comparing sys class name.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Class Path

Developer identifier: core_company.sys_class_pathSys Class Path records hierarchical class path for the record’s table. It is needed to distinguish Companies rows by the exact ServiceNow-returned sys class path value.

Enables: separate Companies rows by the exact ServiceNow-returned sys_class_path label when comparing sys class path.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Created By

Developer identifier: core_company.sys_created_bySys Created By records username of the user who created the record. It is needed to attribute this Companies row to the returned person, account, or organization reference.

Enables: attribute the Companies row to the returned person or account and match the exact sys_created_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row.

Sys Created On

Developer identifier: core_company.sys_created_onSys Created On records timestamp (UTC) when the record was created. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Companies records by sys_created_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; the schema uses the Temporal.DateTime scalar.

Sys Domain

Developer identifier: core_company.sys_domainSys Domain records domain sys_id to which this record belongs (domain separation). It is needed to refer to the same sys domain across records without relying on display text.

Enables: match sys_domain to sys domain references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is an identifier, not a measured quantity.

Sys Domain Path

Developer identifier: core_company.sys_domain_pathSys Domain Path records domain path for domain-separated instances. It is needed to compare the returned sys domain path for individual Companies rows and select rows with a specific sys_domain_path value.

Enables: trace the sys domain path relationship returned in sys_domain_path from the Core Company row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row.

Sys ID

Developer identifier: core_company.sys_idSys ID records unique system identifier (GUID) for the company record. It is needed to distinguish repeated deliveries of the same Companies row using the declared ingestion key.

Enables: use sys_id as the declared ingestion deduplication key for Companies and match repeated rows carrying the same ServiceNow identifier.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is an identifier, not a measured quantity; the connector declares it as an ingestion deduplication key.

Sys Mod Count

Developer identifier: core_company.sys_mod_countSys Mod Count records number of times the record has been modified. It is needed to measure the ServiceNow-reported number of times the record has been modified at one Core Company record per row.

Enables: measure and compare the ServiceNow-reported number of times the record has been modified in sys_mod_count at one Core Company record per row.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is a ServiceNow-reported count at one Core Company record per row.

Sys Tags

Developer identifier: core_company.sys_tagsSys Tags records comma-separated tags associated with the record. It is needed to distinguish Companies rows by the exact ServiceNow-returned sys tags value.

Enables: separate Companies rows by the exact ServiceNow-returned sys_tags label when comparing sys tags.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Updated By

Developer identifier: core_company.sys_updated_bySys Updated By records username of the user who last updated the record. It is needed to attribute this Companies row to the returned person, account, or organization reference.

Enables: attribute the Companies row to the returned person or account and match the exact sys_updated_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row.

Sys Updated On

Developer identifier: core_company.sys_updated_onSys Updated On records timestamp (UTC) when the record was last updated. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Companies records by sys_updated_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; the connector also declares it for record ordering; the schema assigns the metadata_timestamp semantic role; the schema uses the Temporal.DateTime scalar.

Theme

Developer identifier: core_company.themeTheme records reference (sys_id) to the UI theme associated with the company. It is needed to refer to the same theme across records without relying on display text.

Enables: match theme to theme references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is an identifier, not a measured quantity.

Vendor

Developer identifier: core_company.vendorVendor indicates whether this company is a vendor. It is needed to distinguish Companies rows by the exact ServiceNow-returned vendor value.

Enables: separate Companies rows by the exact ServiceNow-returned vendor label when comparing vendor.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Vendor Manager

Developer identifier: core_company.vendor_managerVendor Manager records reference (sys_id) to the vendor manager user record. It is needed to refer to the same vendor manager across records without relying on display text.

Enables: match vendor_manager to vendor manager references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is an identifier, not a measured quantity.

Vendor Type

Developer identifier: core_company.vendor_typeVendor Type records type classification for vendor companies. It is needed to distinguish Companies rows by the exact ServiceNow-returned vendor type value.

Enables: separate Companies rows by the exact ServiceNow-returned vendor_type label when comparing vendor type.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Website

Developer identifier: core_company.websiteWebsite records company website URL. It is needed to compare the returned website for individual Companies rows and select rows with a specific website value.

Enables: trace the website relationship returned in website from the Core Company row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; the schema uses the Network.Url scalar.

Zip

Developer identifier: core_company.zipZip records postal or ZIP code. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in zip for individual Companies rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Core Company object returned for Companies; it is interpreted at one Core Company record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Incident

Developer identifier: incidentIncident covers incident records from ServiceNow. Incidents represent reported issues or service disruptions that need resolution. Core ITSM table.

Enables: follow service work from the reported record through its returned assignee, status, priority, and timestamps during triage or fulfillment.
Scope: Extracts incident records from ServiceNow. Incidents represent reported issues or service disruptions that need resolution. Core ITSM table; the connector reads /api/now/table/incident as a changelog stream in incremental mode. Record and field visibility follow the configured credential’s ServiceNow table and field ACLs; restricted values are not returned. This stream has no deletion signal, so a missing row does not establish that the ServiceNow record was deleted.

Active

Developer identifier: incident.activeActive records whether the incident is currently active (true) or inactive (false). It is needed to distinguish Incident rows by the exact ServiceNow-returned active value.

Enables: select Incident rows where active is true or false when comparing the condition described by Active.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Additional Assignee List

Developer identifier: incident.additional_assignee_listAdditional Assignee List records comma-separated list of additional assignee sys_ids. It is needed to refer to the same additional assignee list across records without relying on display text.

Enables: match additional_assignee_list to additional assignee list references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Approval

Developer identifier: incident.approvalApproval records approval status of the incident. It is needed to distinguish Incident rows by the exact ServiceNow-returned approval value.

Enables: separate Incident rows by the exact ServiceNow-returned approval label when comparing approval.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Assigned To

Developer identifier: incident.assigned_toAssigned To records Sys_id of the individual assigned to resolve the incident (reference to sys_user). It is needed to refer to the same sys_user across records without relying on display text.

Enables: match assigned_to to sys_user references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Assignment Group

Developer identifier: incident.assignment_groupAssignment Group records Sys_id of the group assigned to resolve the incident (reference to sys_user_group). It is needed to refer to the same sys_user_group across records without relying on display text.

Enables: match assignment_group to sys_user_group references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Business Duration

Developer identifier: incident.business_durationBusiness Duration records duration of the incident in business hours (ServiceNow duration format). It is needed to measure the exact duration reported for one Incident record using the ServiceNow duration encoding described by the field.

Enables: measure and compare business_duration per Incident record in hours.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; its unit or granularity is hours.

Business Service

Developer identifier: incident.business_serviceBusiness Service records Sys_id of the business service affected (reference to cmdb_ci_service). It is needed to refer to the same cmdb_ci_service across records without relying on display text.

Enables: match business_service to cmdb_ci_service references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Calendar Duration

Developer identifier: incident.calendar_durationCalendar Duration records duration of the incident in calendar time (ServiceNow duration format). It is needed to measure the exact duration reported for one Incident record using the ServiceNow duration encoding described by the field.

Enables: measure and compare calendar_duration per Incident record in the source duration encoding described by this field.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; its unit or granularity is the source duration encoding described by this field.

Caller ID

Developer identifier: incident.caller_idCaller ID records Sys_id of the user who reported the incident (reference to sys_user). It is needed to refer to the same sys_user across records without relying on display text.

Enables: match caller_id to sys_user references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Category

Developer identifier: incident.categoryCategory records category classification of the incident (e.g., Inquiry, Software, Hardware, Network). It is needed to distinguish Incident rows by the exact ServiceNow-returned category value.

Enables: separate Incident rows by the exact ServiceNow-returned category label when comparing category.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Caused By

Developer identifier: incident.caused_byCaused By records Sys_id of the change request that caused this incident. It is needed to refer to the same caused by across records without relying on display text.

Enables: match caused_by to caused by references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Child Incidents

Developer identifier: incident.child_incidentsChild Incidents records number of child incidents linked to this incident. It is needed to measure the ServiceNow-reported number of child incidents linked to this incident at one Incident record per row.

Enables: measure and compare the ServiceNow-reported number of child incidents linked to this incident in child_incidents at one Incident record per row.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is a ServiceNow-reported count at one Incident record per row; the schema uses the Generic.Int64 scalar.

Close Code

Developer identifier: incident.close_codeClose Code records resolution code selected when closing the incident. It is needed to distinguish Incident rows by the exact ServiceNow-returned close code value.

Enables: separate Incident rows by the exact ServiceNow-returned close_code label when comparing close code.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Close Notes

Developer identifier: incident.close_notesClose Notes records notes entered when closing the incident describing the resolution. It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in close_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is comment or journal text at one Incident record per row; this is only the content included in the ServiceNow response for this record.

Closed At

Developer identifier: incident.closed_atClosed At records date/time the incident was closed. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident records by closed_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the schema uses the Temporal.DateTime scalar.

Closed By

Developer identifier: incident.closed_byClosed By records Sys_id of the user who closed the incident (reference to sys_user). It is needed to refer to the same sys_user across records without relying on display text.

Enables: match closed_by to sys_user references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Cmdb Ci

Developer identifier: incident.cmdb_ciCmdb Ci records Sys_id of the configuration item affected by the incident (reference to cmdb_ci). It is needed to refer to the same cmdb_ci across records without relying on display text.

Enables: match cmdb_ci to cmdb_ci references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Comments

Developer identifier: incident.commentsComments records customer-visible comments (journal field). It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in comments and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is comment or journal text at one Incident record per row; this is only the content included in the ServiceNow response for this record.

Comments And Work Notes

Developer identifier: incident.comments_and_work_notesComments And Work Notes records combined comments and work notes (journal field). It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in comments_and_work_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is comment or journal text at one Incident record per row; this is only the content included in the ServiceNow response for this record.

Company

Developer identifier: incident.companyCompany records Sys_id of the company associated with the incident (reference to core_company). It is needed to refer to the same core_company across records without relying on display text.

Enables: match company to core_company references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Contact Type

Developer identifier: incident.contact_typeContact Type records how the incident was reported (e.g., phone, email, self-service). Instance-customizable choice; known defaults include: phone, email, self-service, walk-in, virtual_agent, chat. It is needed to distinguish Incident rows by the exact ServiceNow-returned contact type value.

Enables: separate Incident rows by the exact ServiceNow-returned contact_type label when comparing contact type.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Correlation Display

Developer identifier: incident.correlation_displayCorrelation Display records display value for the correlation identifier. It is needed to refer to the same correlation display across records without relying on display text.

Enables: match correlation_display to correlation display references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Correlation ID

Developer identifier: incident.correlation_idCorrelation ID records correlation identifier used for event management integration. It is needed to refer to the same correlation across records without relying on display text.

Enables: match correlation_id to correlation references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Department

Developer identifier: incident.departmentDepartment records Sys_id of the department associated with the incident (reference to cmn_department). It is needed to refer to the same cmn_department across records without relying on display text.

Enables: match department to cmn_department references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Description

Developer identifier: incident.descriptionDescription records detailed description of the incident. It is needed to inspect the exact description text included with this record.

Enables: inspect the description text returned in description and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is description text at one Incident record per row; this is only the content included in the ServiceNow response for this record.

Due Date

Developer identifier: incident.due_dateDue Date records date/time by which the incident should be resolved. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident records by due_date, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the schema uses the Temporal.Date scalar.

Escalation

Developer identifier: incident.escalationEscalation records escalation level of the incident. Instance-customizable choice; known defaults include: 0, 1, 2, 3. It is needed to distinguish Incident rows by the exact ServiceNow-returned escalation value.

Enables: separate Incident rows by the exact ServiceNow-returned escalation label when comparing escalation.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Expected Start

Developer identifier: incident.expected_startExpected Start records expected start date/time for work on the incident. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident records by expected_start, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row.

Follow Up

Developer identifier: incident.follow_upFollow Up records date/time for follow-up on the incident. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident records by follow_up, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row.

Group List

Developer identifier: incident.group_listGroup List records comma-separated list of group sys_ids associated with the incident. It is needed to preserve the explicit ServiceNow group references attached to this row.

Enables: split the references in group_list and match each returned group identifier to the corresponding ServiceNow group record when available.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is a list of ServiceNow group identifiers at one Incident record per row.

Hold Reason

Developer identifier: incident.hold_reasonHold Reason records reason the incident is on hold, if applicable. Instance-customizable choice; known defaults include: 1, 2, 3, 4, 5. It is needed to distinguish Incident rows by the exact ServiceNow-returned hold reason value.

Enables: separate Incident rows by the exact ServiceNow-returned hold_reason label when comparing hold reason.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Impact

Developer identifier: incident.impactImpact records impact level indicating the breadth of effect on the business. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to distinguish Incident rows by the exact ServiceNow-returned impact value.

Enables: separate Incident rows by the exact ServiceNow-returned impact label when comparing impact.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Incident State

Developer identifier: incident.incident_stateIncident State records incident-specific state value, mirrors state for incident table. Instance-customizable choice; known defaults include: 1, 2, 3, 6, 7, 8. It is needed to distinguish Incident rows by the exact ServiceNow-returned incident state value.

Enables: separate Incident rows by the exact ServiceNow-returned incident_state label when comparing incident state.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Knowledge

Developer identifier: incident.knowledgeKnowledge records whether a knowledge article was used or is associated with this incident. It is needed to distinguish Incident rows by the exact ServiceNow-returned knowledge value.

Enables: select Incident rows where knowledge is true or false when comparing the condition described by Knowledge.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Location

Developer identifier: incident.locationLocation records Sys_id of the location associated with the incident (reference to cmn_location). It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: match location to the referenced ServiceNow location or device record carrying the same identifier while retaining the containing Incident row.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Made Sla

Developer identifier: incident.made_slaMade Sla records whether the incident met its SLA target. It is needed to distinguish Incident rows by the exact ServiceNow-returned made sla value.

Enables: select Incident rows where made_sla is true or false when comparing the condition described by Made Sla.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Notify

Developer identifier: incident.notifyNotify records notification setting for the incident. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to compare the exact notify configuration returned for this Incident record.

Enables: compare the exact notify configuration returned for each Incident record and select records with the configuration under review.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the allowed labels can differ by ServiceNow instance.

Number

Developer identifier: incident.numberNumber records human-readable incident number, e.g. INC0001234. It is needed to refer to the same incident across records without relying on display text.

Enables: match number to incident references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Opened At

Developer identifier: incident.opened_atOpened At records date/time the incident was opened, in ServiceNow format (yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident records by opened_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the schema uses the Temporal.DateTime scalar.

Opened By

Developer identifier: incident.opened_byOpened By records Sys_id of the user who opened the incident (reference to sys_user). It is needed to refer to the same sys_user across records without relying on display text.

Enables: match opened_by to sys_user references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Order

Developer identifier: incident.orderOrder records ordering value for the incident. It is needed to place this Incident row in the order explicitly reported by ServiceNow.

Enables: order Incident rows by the explicit order sequence value returned for each Incident record.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the schema uses the Generic.Int64 scalar.

Origin ID

Developer identifier: incident.origin_idOrigin ID records Sys_id of the originating record if created from another record. It is needed to refer to the same origin across records without relying on display text.

Enables: match origin_id to origin references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Origin Table

Developer identifier: incident.origin_tableOrigin Table records table name of the originating record. It is needed to compare the returned origin table for individual Incident rows and select rows with a specific origin_table value.

Enables: trace the origin table relationship returned in origin_table from the Incident row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row.

Parent Incident

Developer identifier: incident.parent_incidentParent Incident records Sys_id of the parent incident if this is a child incident. It is needed to refer to the same parent incident across records without relying on display text.

Enables: match parent_incident to parent incident references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Priority

Developer identifier: incident.priorityPriority records calculated priority level derived from impact and urgency. Instance-customizable choice; known defaults include: 1, 2, 3, 4, 5. It is needed to distinguish Incident rows by the exact ServiceNow-returned priority value.

Enables: separate Incident rows by the exact ServiceNow-returned priority label when comparing priority.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Problem ID

Developer identifier: incident.problem_idProblem ID records Sys_id of the associated problem record (reference to problem). It is needed to refer to the same problem across records without relying on display text.

Enables: match problem_id to problem references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Reassignment Count

Developer identifier: incident.reassignment_countReassignment Count records number of times the incident has been reassigned. It is needed to measure the ServiceNow-reported number of times the incident has been reassigned at one Incident record per row.

Enables: measure and compare the ServiceNow-reported number of times the incident has been reassigned in reassignment_count at one Incident record per row.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is a ServiceNow-reported count at one Incident record per row; the schema uses the Generic.Int64 scalar.

Reopen Count

Developer identifier: incident.reopen_countReopen Count records number of times the incident has been reopened. It is needed to measure the ServiceNow-reported number of times the incident has been reopened at one Incident record per row.

Enables: measure and compare the ServiceNow-reported number of times the incident has been reopened in reopen_count at one Incident record per row.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is a ServiceNow-reported count at one Incident record per row; the schema uses the Generic.Int64 scalar.

Resolved At

Developer identifier: incident.resolved_atResolved At records date/time the incident was resolved. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident records by resolved_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the schema uses the Temporal.DateTime scalar.

Resolved By

Developer identifier: incident.resolved_byResolved By records Sys_id of the user who resolved the incident (reference to sys_user). It is needed to refer to the same sys_user across records without relying on display text.

Enables: match resolved_by to sys_user references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Rfc

Developer identifier: incident.rfcRfc records Sys_id of the associated change request (reference to change_request). It is needed to refer to the same change_request across records without relying on display text.

Enables: match rfc to change_request references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Route Reason

Developer identifier: incident.route_reasonRoute Reason records reason code for routing the incident. It is needed to distinguish Incident rows by the exact ServiceNow-returned route reason value.

Enables: separate Incident rows by the exact ServiceNow-returned route_reason label when comparing route reason.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the schema uses the Generic.Int64 scalar; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Service Offering

Developer identifier: incident.service_offeringService Offering records Sys_id of the service offering related to the incident. It is needed to refer to the same service offering across records without relying on display text.

Enables: match service_offering to service offering references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Severity

Developer identifier: incident.severitySeverity records severity level of the incident. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to distinguish Incident rows by the exact ServiceNow-returned severity value.

Enables: separate Incident rows by the exact ServiceNow-returned severity label when comparing severity.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Short Description

Developer identifier: incident.short_descriptionShort Description records brief summary of the incident. It is needed to inspect the exact description text included with this record.

Enables: inspect the description text returned in short_description and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is description text at one Incident record per row; this is only the content included in the ServiceNow response for this record.

Sla Due

Developer identifier: incident.sla_dueSla Due records SLA due date/time for the incident. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident records by sla_due, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row.

State

Developer identifier: incident.stateState records current state of the incident lifecycle. Instance-customizable choice; known defaults include: 1, 2, 3, 6, 7, 8. It is needed to distinguish Incident rows by the exact ServiceNow-returned state value.

Enables: separate Incident rows by the exact ServiceNow-returned state label when comparing state.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Subcategory

Developer identifier: incident.subcategorySubcategory records subcategory classification providing further detail within the category. It is needed to distinguish Incident rows by the exact ServiceNow-returned subcategory value.

Enables: separate Incident rows by the exact ServiceNow-returned subcategory label when comparing subcategory.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Class Name

Developer identifier: incident.sys_class_nameSys Class Name records table class name, typically ‘incident’. It is needed to distinguish Incident rows by the exact ServiceNow-returned sys class name value.

Enables: separate Incident rows by the exact ServiceNow-returned sys_class_name label when comparing sys class name.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Created By

Developer identifier: incident.sys_created_bySys Created By records username of the user who created the record. It is needed to attribute this Incident row to the returned person, account, or organization reference.

Enables: attribute the Incident row to the returned person or account and match the exact sys_created_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row.

Sys Created On

Developer identifier: incident.sys_created_onSys Created On records date/time the record was created in ServiceNow. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident records by sys_created_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the schema uses the Temporal.DateTime scalar.

Sys Domain

Developer identifier: incident.sys_domainSys Domain records Sys_id of the domain to which the record belongs (for domain-separated instances). It is needed to refer to the same sys domain across records without relying on display text.

Enables: match sys_domain to sys domain references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Sys Domain Path

Developer identifier: incident.sys_domain_pathSys Domain Path records domain path for the record. It is needed to compare the returned sys domain path for individual Incident rows and select rows with a specific sys_domain_path value.

Enables: trace the sys domain path relationship returned in sys_domain_path from the Incident row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row.

Sys ID

Developer identifier: incident.sys_idSys ID records unique 32-character system identifier (GUID) for the incident record. It is needed to distinguish repeated deliveries of the same Incident row using the declared ingestion key.

Enables: use sys_id as the declared ingestion deduplication key for Incident and match repeated rows carrying the same ServiceNow identifier.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity; the connector declares it as an ingestion deduplication key.

Sys Mod Count

Developer identifier: incident.sys_mod_countSys Mod Count records number of times the record has been modified. It is needed to measure the ServiceNow-reported number of times the record has been modified at one Incident record per row.

Enables: measure and compare the ServiceNow-reported number of times the record has been modified in sys_mod_count at one Incident record per row.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is a ServiceNow-reported count at one Incident record per row; the schema uses the Generic.Int64 scalar.

Sys Tags

Developer identifier: incident.sys_tagsSys Tags records tags associated with the record. It is needed to distinguish Incident rows by the exact ServiceNow-returned sys tags value.

Enables: separate Incident rows by the exact ServiceNow-returned sys_tags label when comparing sys tags.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Updated By

Developer identifier: incident.sys_updated_bySys Updated By records username of the user who last updated the record. It is needed to attribute this Incident row to the returned person, account, or organization reference.

Enables: attribute the Incident row to the returned person or account and match the exact sys_updated_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row.

Sys Updated On

Developer identifier: incident.sys_updated_onSys Updated On records date/time the record was last updated in ServiceNow. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident records by sys_updated_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the connector also declares it for record ordering; the schema assigns the metadata_timestamp semantic role; the schema uses the Temporal.DateTime scalar.

Task Effective Number

Developer identifier: incident.task_effective_numberTask Effective Number records effective task number for the incident. It is needed to refer to the same task effective number across records without relying on display text.

Enables: match task_effective_number to task effective number references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Time Worked

Developer identifier: incident.time_workedTime Worked records total time worked on the incident (ServiceNow duration format). It is needed to measure the exact duration reported for one Incident record using the ServiceNow duration encoding described by the field.

Enables: measure and compare time_worked per Incident record in the source duration encoding described by this field.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; its unit or granularity is the source duration encoding described by this field.

Universal Request

Developer identifier: incident.universal_requestUniversal Request records Sys_id of the associated universal request record. It is needed to refer to the same universal request across records without relying on display text.

Enables: match universal_request to universal request references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is an identifier, not a measured quantity.

Upon Approval

Developer identifier: incident.upon_approvalUpon Approval records action to take when the incident is approved. It is needed to distinguish Incident rows by the exact ServiceNow-returned upon approval value.

Enables: separate Incident rows by the exact ServiceNow-returned upon_approval label when comparing upon approval.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Upon Reject

Developer identifier: incident.upon_rejectUpon Reject records action to take if the incident approval is rejected. It is needed to distinguish Incident rows by the exact ServiceNow-returned upon reject value.

Enables: separate Incident rows by the exact ServiceNow-returned upon_reject label when comparing upon reject.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Urgency

Developer identifier: incident.urgencyUrgency records urgency level indicating how quickly the incident needs resolution. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to distinguish Incident rows by the exact ServiceNow-returned urgency value.

Enables: separate Incident rows by the exact ServiceNow-returned urgency label when comparing urgency.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Watch List

Developer identifier: incident.watch_listWatch List records comma-separated list of sys_ids of users watching the incident. It is needed to preserve the explicit ServiceNow user references attached to this row.

Enables: split the references in watch_list and match each returned user identifier to the corresponding ServiceNow user record when available.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is a list of ServiceNow user identifiers at one Incident record per row.

Work End

Developer identifier: incident.work_endWork End records actual end date/time when work was completed on the incident. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident records by work_end, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row.

Work Notes

Developer identifier: incident.work_notesWork Notes records internal work notes (journal field, may return last entry or empty depending on configuration). It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in work_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is comment or journal text at one Incident record per row; availability and any truncation follow the limitation stated in the field description.

Work Notes List

Developer identifier: incident.work_notes_listWork Notes List records comma-separated list of sys_ids of work note journal entries. It is needed to refer to the same work notes list across records without relying on display text.

Enables: match work_notes_list to work notes list references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is comment or journal text at one Incident record per row; this is only the content included in the ServiceNow response for this record.

Work Start

Developer identifier: incident.work_startWork Start records actual start date/time when work began on the incident. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident records by work_start, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident object returned for Incident; it is interpreted at one Incident record per row.

Incident Task

Developer identifier: incident_taskIncident Task covers incident tasks from ServiceNow. Incident tasks are work items created to track and resolve an incident.

Enables: follow service work from the reported record through its returned assignee, status, priority, and timestamps during triage or fulfillment.
Scope: Extracts incident tasks from ServiceNow. Incident tasks are work items created to track and resolve an incident; the connector reads /api/now/table/incident_task as a changelog stream in incremental mode. Record and field visibility follow the configured credential’s ServiceNow table and field ACLs; restricted values are not returned. This stream has no deletion signal, so a missing row does not establish that the ServiceNow record was deleted.

Active

Developer identifier: incident_task.activeActive records whether the incident task is currently active. It is needed to distinguish Incident Task rows by the exact ServiceNow-returned active value.

Enables: select Incident Task rows where active is true or false when comparing the condition described by Active.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Activity Due

Developer identifier: incident_task.activity_dueActivity Due records date/time when the next SLA activity is due. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident Task records by activity_due, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row.

Additional Assignee List

Developer identifier: incident_task.additional_assignee_listAdditional Assignee List records comma-separated list of additional assignee user sys_ids. It is needed to refer to the same additional assignee list across records without relying on display text.

Enables: match additional_assignee_list to additional assignee list references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is an identifier, not a measured quantity.

Approval

Developer identifier: incident_task.approvalApproval records approval status of the incident task. Instance-customizable choice; known defaults include: not requested, requested, approved, rejected, cancelled. It is needed to distinguish Incident Task rows by the exact ServiceNow-returned approval value.

Enables: separate Incident Task rows by the exact ServiceNow-returned approval label when comparing approval.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Approval History

Developer identifier: incident_task.approval_historyApproval History records history of approval actions on this task. It is needed to distinguish Incident Task rows by the exact ServiceNow-returned approval history value.

Enables: separate Incident Task rows by the exact ServiceNow-returned approval_history label when comparing approval history.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Approval Set

Developer identifier: incident_task.approval_setApproval Set records date/time when the approval status was last set. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident Task records by approval_set, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Assigned To

Developer identifier: incident_task.assigned_toAssigned To records reference (sys_id) to the user assigned to this task. It is needed to refer to the same assigned to across records without relying on display text.

Enables: match assigned_to to assigned to references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is an identifier, not a measured quantity.

Assignment Group

Developer identifier: incident_task.assignment_groupAssignment Group records reference (sys_id) to the group assigned to this task. It is needed to refer to the same assignment group across records without relying on display text.

Enables: match assignment_group to assignment group references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is an identifier, not a measured quantity.

Business Duration

Developer identifier: incident_task.business_durationBusiness Duration records elapsed business time for the task (duration field). It is needed to measure the exact duration reported for one Incident Task record using the ServiceNow duration encoding described by the field.

Enables: measure and compare business_duration per Incident Task record in the source duration encoding described by this field.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; its unit or granularity is the source duration encoding described by this field.

Business Service

Developer identifier: incident_task.business_serviceBusiness Service records reference (sys_id) to the business service related to this task. It is needed to refer to the same business service across records without relying on display text.

Enables: match business_service to business service references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is an identifier, not a measured quantity.

Calendar Duration

Developer identifier: incident_task.calendar_durationCalendar Duration records elapsed calendar time for the task (duration field). It is needed to measure the exact duration reported for one Incident Task record using the ServiceNow duration encoding described by the field.

Enables: measure and compare calendar_duration per Incident Task record in the source duration encoding described by this field.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; its unit or granularity is the source duration encoding described by this field.

Close Notes

Developer identifier: incident_task.close_notesClose Notes records notes entered when the task was closed. It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in close_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is comment or journal text at one Incident Task record per row; this is only the content included in the ServiceNow response for this record.

Closed At

Developer identifier: incident_task.closed_atClosed At records date/time when the task was closed (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident Task records by closed_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; the schema uses the Temporal.DateTime scalar.

Closed By

Developer identifier: incident_task.closed_byClosed By records reference (sys_id) to the user who closed this task. It is needed to refer to the same closed by across records without relying on display text.

Enables: match closed_by to closed by references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is an identifier, not a measured quantity.

Cmdb Ci

Developer identifier: incident_task.cmdb_ciCmdb Ci records reference (sys_id) to the configuration item related to this task. It is needed to refer to the same cmdb ci across records without relying on display text.

Enables: match cmdb_ci to cmdb ci references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is an identifier, not a measured quantity.

Comments

Developer identifier: incident_task.commentsComments records additional comments on the task (customer-visible journal field). It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in comments and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is comment or journal text at one Incident Task record per row; this is only the content included in the ServiceNow response for this record.

Comments And Work Notes

Developer identifier: incident_task.comments_and_work_notesComments And Work Notes records combined comments and work notes. It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in comments_and_work_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is comment or journal text at one Incident Task record per row; this is only the content included in the ServiceNow response for this record.

Company

Developer identifier: incident_task.companyCompany records reference (sys_id) to the company associated with this task. It is needed to refer to the same company across records without relying on display text.

Enables: match company to company references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is an identifier, not a measured quantity.

Contact Type

Developer identifier: incident_task.contact_typeContact Type records how the task was initiated (e.g., phone, email, self-service). It is needed to distinguish Incident Task rows by the exact ServiceNow-returned contact type value.

Enables: separate Incident Task rows by the exact ServiceNow-returned contact_type label when comparing contact type.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Correlation Display

Developer identifier: incident_task.correlation_displayCorrelation Display records display value for the correlation identifier. It is needed to refer to the same correlation display across records without relying on display text.

Enables: match correlation_display to correlation display references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is an identifier, not a measured quantity.

Correlation ID

Developer identifier: incident_task.correlation_idCorrelation ID records correlation identifier for linking related records across systems. It is needed to refer to the same correlation across records without relying on display text.

Enables: match correlation_id to correlation references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is an identifier, not a measured quantity.

Description

Developer identifier: incident_task.descriptionDescription records detailed description of the incident task. It is needed to inspect the exact description text included with this record.

Enables: inspect the description text returned in description and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is description text at one Incident Task record per row; this is only the content included in the ServiceNow response for this record.

Due Date

Developer identifier: incident_task.due_dateDue Date records due date for the incident task (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident Task records by due_date, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; the schema uses the Temporal.Date scalar.

Escalation

Developer identifier: incident_task.escalationEscalation records current escalation level of the task. Instance-customizable choice; known defaults include: 0, 1, 2, 3. It is needed to distinguish Incident Task rows by the exact ServiceNow-returned escalation value.

Enables: separate Incident Task rows by the exact ServiceNow-returned escalation label when comparing escalation.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Expected Start

Developer identifier: incident_task.expected_startExpected Start records expected start date/time for the task. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident Task records by expected_start, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row.

Follow Up

Developer identifier: incident_task.follow_upFollow Up records follow-up date/time for the task. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident Task records by follow_up, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row.

Group List

Developer identifier: incident_task.group_listGroup List records comma-separated list of group sys_ids that have visibility. It is needed to preserve the explicit ServiceNow group references attached to this row.

Enables: split the references in group_list and match each returned group identifier to the corresponding ServiceNow group record when available.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is a list of ServiceNow group identifiers at one Incident Task record per row.

Impact

Developer identifier: incident_task.impactImpact records impact level of the incident task. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to distinguish Incident Task rows by the exact ServiceNow-returned impact value.

Enables: separate Incident Task rows by the exact ServiceNow-returned impact label when comparing impact.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Incident

Developer identifier: incident_task.incidentIncident records reference (sys_id) to the parent incident. It is needed to refer to the same incident across records without relying on display text.

Enables: match incident to incident references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is an identifier, not a measured quantity.

Knowledge

Developer identifier: incident_task.knowledgeKnowledge records whether a knowledge article was used or flagged for creation. It is needed to distinguish Incident Task rows by the exact ServiceNow-returned knowledge value.

Enables: select Incident Task rows where knowledge is true or false when comparing the condition described by Knowledge.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Location

Developer identifier: incident_task.locationLocation records reference (sys_id) to the location associated with this task. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: match location to the referenced ServiceNow location or device record carrying the same identifier while retaining the containing Incident Task row.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is an identifier, not a measured quantity; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Made Sla

Developer identifier: incident_task.made_slaMade Sla records whether the task met its SLA requirements. It is needed to distinguish Incident Task rows by the exact ServiceNow-returned made sla value.

Enables: select Incident Task rows where made_sla is true or false when comparing the condition described by Made Sla.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Number

Developer identifier: incident_task.numberNumber records display number for the incident task (e.g., TASK0001234). It is needed to refer to the same incident task across records without relying on display text.

Enables: match number to incident task references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is an identifier, not a measured quantity.

Opened At

Developer identifier: incident_task.opened_atOpened At records date/time when the task was opened (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident Task records by opened_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; the schema uses the Temporal.DateTime scalar.

Opened By

Developer identifier: incident_task.opened_byOpened By records reference (sys_id) to the user who opened this task. It is needed to refer to the same opened by across records without relying on display text.

Enables: match opened_by to opened by references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is an identifier, not a measured quantity.

Order

Developer identifier: incident_task.orderOrder records execution order of the incident task. It is needed to place this Incident Task row in the order explicitly reported by ServiceNow.

Enables: order Incident Task rows by the explicit order sequence value returned for each Incident Task record.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; the schema uses the Generic.Int64 scalar.

Parent

Developer identifier: incident_task.parentParent records reference (sys_id) to the parent task (often the parent incident). It is needed to refer to the same parent across records without relying on display text.

Enables: match parent to parent references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is an identifier, not a measured quantity.

Priority

Developer identifier: incident_task.priorityPriority records priority level of the incident task. Instance-customizable choice; known defaults include: 1, 2, 3, 4, 5. It is needed to distinguish Incident Task rows by the exact ServiceNow-returned priority value.

Enables: separate Incident Task rows by the exact ServiceNow-returned priority label when comparing priority.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Reassignment Count

Developer identifier: incident_task.reassignment_countReassignment Count records number of times the task has been reassigned. It is needed to measure the ServiceNow-reported number of times the task has been reassigned at one Incident Task record per row.

Enables: measure and compare the ServiceNow-reported number of times the task has been reassigned in reassignment_count at one Incident Task record per row.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is a ServiceNow-reported count at one Incident Task record per row; the schema uses the Generic.Int64 scalar.

Route Reason

Developer identifier: incident_task.route_reasonRoute Reason records reason code for the routing of the task. It is needed to distinguish Incident Task rows by the exact ServiceNow-returned route reason value.

Enables: separate Incident Task rows by the exact ServiceNow-returned route_reason label when comparing route reason.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; the schema uses the Generic.Int64 scalar; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Short Description

Developer identifier: incident_task.short_descriptionShort Description records brief description of the incident task. It is needed to inspect the exact description text included with this record.

Enables: inspect the description text returned in short_description and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is description text at one Incident Task record per row; this is only the content included in the ServiceNow response for this record.

Sla Due

Developer identifier: incident_task.sla_dueSla Due records SLA due date/time for the task. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident Task records by sla_due, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row.

State

Developer identifier: incident_task.stateState records current state of the incident task. Instance-customizable choice; known defaults include: -5, 1, 2, 3, 4, 7. It is needed to distinguish Incident Task rows by the exact ServiceNow-returned state value.

Enables: separate Incident Task rows by the exact ServiceNow-returned state label when comparing state.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Class Name

Developer identifier: incident_task.sys_class_nameSys Class Name records table class name for the record (e.g., incident_task). It is needed to distinguish Incident Task rows by the exact ServiceNow-returned sys class name value.

Enables: separate Incident Task rows by the exact ServiceNow-returned sys_class_name label when comparing sys class name.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Created By

Developer identifier: incident_task.sys_created_bySys Created By records username of the user who created the record. It is needed to attribute this Incident Task row to the returned person, account, or organization reference.

Enables: attribute the Incident Task row to the returned person or account and match the exact sys_created_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row.

Sys Created On

Developer identifier: incident_task.sys_created_onSys Created On records date/time when the record was created (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident Task records by sys_created_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; the schema uses the Temporal.DateTime scalar.

Sys Domain

Developer identifier: incident_task.sys_domainSys Domain records domain to which this record belongs (for domain-separated instances). It is needed to compare the returned sys domain for individual Incident Task rows and select rows with a specific sys_domain value.

Enables: trace the sys domain relationship returned in sys_domain from the Incident Task row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row.

Sys Domain Path

Developer identifier: incident_task.sys_domain_pathSys Domain Path records domain path for the record. It is needed to compare the returned sys domain path for individual Incident Task rows and select rows with a specific sys_domain_path value.

Enables: trace the sys domain path relationship returned in sys_domain_path from the Incident Task row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row.

Sys ID

Developer identifier: incident_task.sys_idSys ID records unique system identifier for the incident task. It is needed to distinguish repeated deliveries of the same Incident Task row using the declared ingestion key.

Enables: use sys_id as the declared ingestion deduplication key for Incident Task and match repeated rows carrying the same ServiceNow identifier.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is an identifier, not a measured quantity; the connector declares it as an ingestion deduplication key.

Sys Mod Count

Developer identifier: incident_task.sys_mod_countSys Mod Count records number of times the record has been modified. It is needed to measure the ServiceNow-reported number of times the record has been modified at one Incident Task record per row.

Enables: measure and compare the ServiceNow-reported number of times the record has been modified in sys_mod_count at one Incident Task record per row.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is a ServiceNow-reported count at one Incident Task record per row; the schema uses the Generic.Int64 scalar.

Sys Tags

Developer identifier: incident_task.sys_tagsSys Tags records tags associated with the record. It is needed to distinguish Incident Task rows by the exact ServiceNow-returned sys tags value.

Enables: separate Incident Task rows by the exact ServiceNow-returned sys_tags label when comparing sys tags.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Updated By

Developer identifier: incident_task.sys_updated_bySys Updated By records username of the user who last updated the record. It is needed to attribute this Incident Task row to the returned person, account, or organization reference.

Enables: attribute the Incident Task row to the returned person or account and match the exact sys_updated_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row.

Sys Updated On

Developer identifier: incident_task.sys_updated_onSys Updated On records date/time when the record was last updated (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident Task records by sys_updated_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; the connector also declares it for record ordering; the schema assigns the metadata_timestamp semantic role; the schema uses the Temporal.DateTime scalar.

Time Worked

Developer identifier: incident_task.time_workedTime Worked records total time worked on the task (duration field). It is needed to measure the exact duration reported for one Incident Task record using the ServiceNow duration encoding described by the field.

Enables: measure and compare time_worked per Incident Task record in the source duration encoding described by this field.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; its unit or granularity is the source duration encoding described by this field.

Universal Request

Developer identifier: incident_task.universal_requestUniversal Request records reference (sys_id) to the universal request if applicable. It is needed to refer to the same universal request across records without relying on display text.

Enables: match universal_request to universal request references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is an identifier, not a measured quantity.

Upon Approval

Developer identifier: incident_task.upon_approvalUpon Approval records action to take when the task is approved. Instance-customizable choice; known defaults include: proceed, goto. It is needed to distinguish Incident Task rows by the exact ServiceNow-returned upon approval value.

Enables: separate Incident Task rows by the exact ServiceNow-returned upon_approval label when comparing upon approval.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Upon Reject

Developer identifier: incident_task.upon_rejectUpon Reject records action to take when the task is rejected. Instance-customizable choice; known defaults include: cancel, goto. It is needed to distinguish Incident Task rows by the exact ServiceNow-returned upon reject value.

Enables: separate Incident Task rows by the exact ServiceNow-returned upon_reject label when comparing upon reject.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Urgency

Developer identifier: incident_task.urgencyUrgency records urgency level of the incident task. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to distinguish Incident Task rows by the exact ServiceNow-returned urgency value.

Enables: separate Incident Task rows by the exact ServiceNow-returned urgency label when comparing urgency.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Watch List

Developer identifier: incident_task.watch_listWatch List records comma-separated list of user sys_ids watching this task. It is needed to preserve the explicit ServiceNow user references attached to this row.

Enables: split the references in watch_list and match each returned user identifier to the corresponding ServiceNow user record when available.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is a list of ServiceNow user identifiers at one Incident Task record per row.

Work End

Developer identifier: incident_task.work_endWork End records date/time when work ended on the task. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident Task records by work_end, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row.

Work Notes

Developer identifier: incident_task.work_notesWork Notes records work notes added to the task (journal field). It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in work_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is comment or journal text at one Incident Task record per row; this is only the content included in the ServiceNow response for this record.

Work Notes List

Developer identifier: incident_task.work_notes_listWork Notes List records comma-separated list of work notes journal entry sys_ids. It is needed to refer to the same work notes list across records without relying on display text.

Enables: match work_notes_list to work notes list references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is comment or journal text at one Incident Task record per row; this is only the content included in the ServiceNow response for this record.

Work Start

Developer identifier: incident_task.work_startWork Start records date/time when work actually started on the task. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Incident Task records by work_start, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Incident Task object returned for Incident Task; it is interpreted at one Incident Task record per row.

Problem

Developer identifier: problemProblem covers problem records from ServiceNow. Problems represent the root cause of one or more incidents and are used in problem management processes.

Enables: follow service work from the reported record through its returned assignee, status, priority, and timestamps during triage or fulfillment.
Scope: Extracts problem records from ServiceNow. Problems represent the root cause of one or more incidents and are used in problem management processes; the connector reads /api/now/table/problem as a changelog stream in incremental mode. Record and field visibility follow the configured credential’s ServiceNow table and field ACLs; restricted values are not returned. This stream has no deletion signal, so a missing row does not establish that the ServiceNow record was deleted.

Active

Developer identifier: problem.activeActive records whether the problem is currently active. It is needed to distinguish Problem rows by the exact ServiceNow-returned active value.

Enables: select Problem rows where active is true or false when comparing the condition described by Active.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Activity Due

Developer identifier: problem.activity_dueActivity Due records date/time the next activity is due. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Problem records by activity_due, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row.

Additional Assignee List

Developer identifier: problem.additional_assignee_listAdditional Assignee List records list of additional assignees. It is needed to attribute this Problem row to the returned person, account, or organization reference.

Enables: attribute the Problem row to the returned person or account and match the exact additional_assignee_list value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row.

Approval

Developer identifier: problem.approvalApproval records approval status of the problem. It is needed to distinguish Problem rows by the exact ServiceNow-returned approval value.

Enables: separate Problem rows by the exact ServiceNow-returned approval label when comparing approval.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Approval History

Developer identifier: problem.approval_historyApproval History records history of approval actions. It is needed to distinguish Problem rows by the exact ServiceNow-returned approval history value.

Enables: separate Problem rows by the exact ServiceNow-returned approval_history label when comparing approval history.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Approval Set

Developer identifier: problem.approval_setApproval Set records date/time the approval was set. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Problem records by approval_set, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Assigned To

Developer identifier: problem.assigned_toAssigned To records Sys_id of the individual assigned to investigate the problem. It is needed to refer to the same assigned to across records without relying on display text.

Enables: match assigned_to to assigned to references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Assignment Group

Developer identifier: problem.assignment_groupAssignment Group records Sys_id of the group assigned to investigate the problem. It is needed to refer to the same assignment group across records without relying on display text.

Enables: match assignment_group to assignment group references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Business Duration

Developer identifier: problem.business_durationBusiness Duration records business duration elapsed. It is needed to measure the exact duration reported for one Problem record using the ServiceNow duration encoding described by the field.

Enables: measure and compare business_duration per Problem record in the source duration encoding described by this field.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; its unit or granularity is the source duration encoding described by this field.

Business Service

Developer identifier: problem.business_serviceBusiness Service records Sys_id of the business service affected by the problem. It is needed to refer to the same business service across records without relying on display text.

Enables: match business_service to business service references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Calendar Duration

Developer identifier: problem.calendar_durationCalendar Duration records calendar duration elapsed. It is needed to measure the exact duration reported for one Problem record using the ServiceNow duration encoding described by the field.

Enables: measure and compare calendar_duration per Problem record in the source duration encoding described by this field.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; its unit or granularity is the source duration encoding described by this field.

Category

Developer identifier: problem.categoryCategory records category classification. It is needed to distinguish Problem rows by the exact ServiceNow-returned category value.

Enables: separate Problem rows by the exact ServiceNow-returned category label when comparing category.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Cause Notes

Developer identifier: problem.cause_notesCause Notes records root cause analysis notes. It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in cause_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is comment or journal text at one Problem record per row; this is only the content included in the ServiceNow response for this record.

Close Notes

Developer identifier: problem.close_notesClose Notes records notes recorded when the problem was closed. It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in close_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is comment or journal text at one Problem record per row; this is only the content included in the ServiceNow response for this record.

Closed At

Developer identifier: problem.closed_atClosed At records date/time the problem was closed (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Problem records by closed_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the schema uses the Temporal.DateTime scalar.

Closed By

Developer identifier: problem.closed_byClosed By records Sys_id of the user who closed the problem. It is needed to refer to the same closed by across records without relying on display text.

Enables: match closed_by to closed by references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Cmdb Ci

Developer identifier: problem.cmdb_ciCmdb Ci records Sys_id of the configuration item related to the problem. It is needed to refer to the same cmdb ci across records without relying on display text.

Enables: match cmdb_ci to cmdb ci references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Comments

Developer identifier: problem.commentsComments records additional comments (journal field). It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in comments and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is comment or journal text at one Problem record per row; this is only the content included in the ServiceNow response for this record.

Comments And Work Notes

Developer identifier: problem.comments_and_work_notesComments And Work Notes records combined comments and work notes (journal field). It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in comments_and_work_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is comment or journal text at one Problem record per row; this is only the content included in the ServiceNow response for this record.

Company

Developer identifier: problem.companyCompany records Sys_id of the company associated with the problem. It is needed to refer to the same company across records without relying on display text.

Enables: match company to company references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Confirmed At

Developer identifier: problem.confirmed_atConfirmed At records date/time the problem was confirmed (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Problem records by confirmed_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the schema uses the Temporal.DateTime scalar.

Confirmed By

Developer identifier: problem.confirmed_byConfirmed By records Sys_id of the user who confirmed the problem. It is needed to refer to the same confirmed by across records without relying on display text.

Enables: match confirmed_by to confirmed by references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Contact Type

Developer identifier: problem.contact_typeContact Type records how the problem was reported (e.g., phone, email, self-service). It is needed to distinguish Problem rows by the exact ServiceNow-returned contact type value.

Enables: separate Problem rows by the exact ServiceNow-returned contact_type label when comparing contact type.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Correlation Display

Developer identifier: problem.correlation_displayCorrelation Display records display value for the correlation identifier. It is needed to refer to the same correlation display across records without relying on display text.

Enables: match correlation_display to correlation display references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Correlation ID

Developer identifier: problem.correlation_idCorrelation ID records correlation identifier for external integrations. It is needed to refer to the same correlation across records without relying on display text.

Enables: match correlation_id to correlation references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Description

Developer identifier: problem.descriptionDescription records detailed description of the problem. It is needed to inspect the exact description text included with this record.

Enables: inspect the description text returned in description and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is description text at one Problem record per row; this is only the content included in the ServiceNow response for this record.

Due Date

Developer identifier: problem.due_dateDue Date records due date for the problem resolution (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Problem records by due_date, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the schema uses the Temporal.Date scalar.

Duplicate Of

Developer identifier: problem.duplicate_ofDuplicate Of records Sys_id of the problem this is a duplicate of. It is needed to refer to the same duplicate of across records without relying on display text.

Enables: match duplicate_of to duplicate of references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Escalation

Developer identifier: problem.escalationEscalation records escalation level of the problem. Instance-customizable choice; known defaults include: 0, 1, 2, 3. It is needed to distinguish Problem rows by the exact ServiceNow-returned escalation value.

Enables: separate Problem rows by the exact ServiceNow-returned escalation label when comparing escalation.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Expected Start

Developer identifier: problem.expected_startExpected Start records expected start date/time. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Problem records by expected_start, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row.

First Reported By Task

Developer identifier: problem.first_reported_by_taskFirst Reported By Task records Sys_id of the first task (e.g., incident) that reported this problem. It is needed to refer to the same first reported by task across records without relying on display text.

Enables: match first_reported_by_task to first reported by task references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Fix At

Developer identifier: problem.fix_atFix At records date/time the fix was applied (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Problem records by fix_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the schema uses the Temporal.DateTime scalar.

Fix By

Developer identifier: problem.fix_byFix By records Sys_id of the user who applied the fix. It is needed to refer to the same fix by across records without relying on display text.

Enables: match fix_by to fix by references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Fix Communicated At

Developer identifier: problem.fix_communicated_atFix Communicated At records date/time the fix was communicated. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Problem records by fix_communicated_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the schema uses the Temporal.DateTime scalar.

Fix Communicated By

Developer identifier: problem.fix_communicated_byFix Communicated By records Sys_id of the user who communicated the fix. It is needed to refer to the same fix communicated by across records without relying on display text.

Enables: match fix_communicated_by to fix communicated by references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Fix Notes

Developer identifier: problem.fix_notesFix Notes records fix or workaround notes. It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in fix_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is comment or journal text at one Problem record per row; this is only the content included in the ServiceNow response for this record.

Follow Up

Developer identifier: problem.follow_upFollow Up records follow-up date/time. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Problem records by follow_up, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row.

Group List

Developer identifier: problem.group_listGroup List records list of groups associated with the problem. It is needed to preserve the explicit ServiceNow group references attached to this row.

Enables: split the references in group_list and match each returned group identifier to the corresponding ServiceNow group record when available.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is a list of ServiceNow group identifiers at one Problem record per row.

Impact

Developer identifier: problem.impactImpact records impact level of the problem. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to distinguish Problem rows by the exact ServiceNow-returned impact value.

Enables: separate Problem rows by the exact ServiceNow-returned impact label when comparing impact.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Knowledge

Developer identifier: problem.knowledgeKnowledge records whether a knowledge article has been created from this problem. It is needed to distinguish Problem rows by the exact ServiceNow-returned knowledge value.

Enables: select Problem rows where knowledge is true or false when comparing the condition described by Knowledge.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Known Error

Developer identifier: problem.known_errorKnown Error records whether this problem has been identified as a known error. It is needed to distinguish Problem rows by the exact ServiceNow-returned known error value.

Enables: select Problem rows where known_error is true or false when comparing the condition described by Known Error.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Location

Developer identifier: problem.locationLocation records Sys_id of the location associated with the problem. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: match location to the referenced ServiceNow location or device record carrying the same identifier while retaining the containing Problem row.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Made Sla

Developer identifier: problem.made_slaMade Sla records whether the problem met its SLA requirements. It is needed to distinguish Problem rows by the exact ServiceNow-returned made sla value.

Enables: select Problem rows where made_sla is true or false when comparing the condition described by Made Sla.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Major Problem

Developer identifier: problem.major_problemMajor Problem records whether this is classified as a major problem. It is needed to distinguish Problem rows by the exact ServiceNow-returned major problem value.

Enables: select Problem rows where major_problem is true or false when comparing the condition described by Major Problem.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Notify

Developer identifier: problem.notifyNotify records notification setting. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to compare the exact notify configuration returned for this Problem record.

Enables: compare the exact notify configuration returned for each Problem record and select records with the configuration under review.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the allowed labels can differ by ServiceNow instance.

Number

Developer identifier: problem.numberNumber records problem number (e.g., PRB0001234). It is needed to refer to the same problem across records without relying on display text.

Enables: match number to problem references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Opened At

Developer identifier: problem.opened_atOpened At records date/time the problem was opened (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Problem records by opened_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the schema uses the Temporal.DateTime scalar.

Opened By

Developer identifier: problem.opened_byOpened By records Sys_id of the user who opened the problem. It is needed to refer to the same opened by across records without relying on display text.

Enables: match opened_by to opened by references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Order

Developer identifier: problem.orderOrder records order value for sorting. It is needed to place this Problem row in the order explicitly reported by ServiceNow.

Enables: order Problem rows by the explicit order sequence value returned for each Problem record.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the schema uses the Generic.Int64 scalar.

Priority

Developer identifier: problem.priorityPriority records priority level of the problem. Instance-customizable choice; known defaults include: 1, 2, 3, 4, 5. It is needed to distinguish Problem rows by the exact ServiceNow-returned priority value.

Enables: separate Problem rows by the exact ServiceNow-returned priority label when comparing priority.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Problem State

Developer identifier: problem.problem_stateProblem State records problem-specific state value. Instance-customizable choice; known defaults include: 1, 2, 3, 4, 5, 6, 7. It is needed to distinguish Problem rows by the exact ServiceNow-returned problem state value.

Enables: separate Problem rows by the exact ServiceNow-returned problem_state label when comparing problem state.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Reassignment Count

Developer identifier: problem.reassignment_countReassignment Count records number of times the problem has been reassigned. It is needed to measure the ServiceNow-reported number of times the problem has been reassigned at one Problem record per row.

Enables: measure and compare the ServiceNow-reported number of times the problem has been reassigned in reassignment_count at one Problem record per row.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is a ServiceNow-reported count at one Problem record per row; the schema uses the Generic.Int64 scalar.

Reopen Count

Developer identifier: problem.reopen_countReopen Count records number of times the problem has been reopened. It is needed to measure the ServiceNow-reported number of times the problem has been reopened at one Problem record per row.

Enables: measure and compare the ServiceNow-reported number of times the problem has been reopened in reopen_count at one Problem record per row.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is a ServiceNow-reported count at one Problem record per row; the schema uses the Generic.Int64 scalar.

Reopened At

Developer identifier: problem.reopened_atReopened At records date/time the problem was last reopened. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Problem records by reopened_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the schema uses the Temporal.DateTime scalar.

Reopened By

Developer identifier: problem.reopened_byReopened By records Sys_id of the user who last reopened the problem. It is needed to refer to the same reopened by across records without relying on display text.

Enables: match reopened_by to reopened by references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Resolved At

Developer identifier: problem.resolved_atResolved At records date/time the problem was resolved (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Problem records by resolved_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the schema uses the Temporal.DateTime scalar.

Resolved By

Developer identifier: problem.resolved_byResolved By records Sys_id of the user who resolved the problem. It is needed to refer to the same resolved by across records without relying on display text.

Enables: match resolved_by to resolved by references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Review Outcome

Developer identifier: problem.review_outcomeReview Outcome records outcome of the problem review. It is needed to distinguish Problem rows by the exact ServiceNow-returned review outcome value.

Enables: separate Problem rows by the exact ServiceNow-returned review_outcome label when comparing review outcome.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Rfc

Developer identifier: problem.rfcRfc records Sys_id of the associated change request (Request for Change). It is needed to refer to the same rfc across records without relying on display text.

Enables: match rfc to rfc references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Service Offering

Developer identifier: problem.service_offeringService Offering records Sys_id of the service offering affected. It is needed to refer to the same service offering across records without relying on display text.

Enables: match service_offering to service offering references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity.

Short Description

Developer identifier: problem.short_descriptionShort Description records brief summary of the problem. It is needed to inspect the exact description text included with this record.

Enables: inspect the description text returned in short_description and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is description text at one Problem record per row; this is only the content included in the ServiceNow response for this record.

Sla Due

Developer identifier: problem.sla_dueSla Due records SLA due date/time. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Problem records by sla_due, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row.

State

Developer identifier: problem.stateState records current state of the problem. Instance-customizable choice; known defaults include: 1, 2, 3, 4, 5, 6, 7. It is needed to distinguish Problem rows by the exact ServiceNow-returned state value.

Enables: separate Problem rows by the exact ServiceNow-returned state label when comparing state.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Subcategory

Developer identifier: problem.subcategorySubcategory records subcategory classification. It is needed to distinguish Problem rows by the exact ServiceNow-returned subcategory value.

Enables: separate Problem rows by the exact ServiceNow-returned subcategory label when comparing subcategory.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Class Name

Developer identifier: problem.sys_class_nameSys Class Name records table class name for the record. It is needed to distinguish Problem rows by the exact ServiceNow-returned sys class name value.

Enables: separate Problem rows by the exact ServiceNow-returned sys_class_name label when comparing sys class name.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Created By

Developer identifier: problem.sys_created_bySys Created By records username of the user who created the record. It is needed to attribute this Problem row to the returned person, account, or organization reference.

Enables: attribute the Problem row to the returned person or account and match the exact sys_created_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row.

Sys Created On

Developer identifier: problem.sys_created_onSys Created On records date/time the record was created (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Problem records by sys_created_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the schema uses the Temporal.DateTime scalar.

Sys Domain

Developer identifier: problem.sys_domainSys Domain records domain of the record for domain separation. It is needed to compare the returned sys domain for individual Problem rows and select rows with a specific sys_domain value.

Enables: trace the sys domain relationship returned in sys_domain from the Problem row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row.

Sys Domain Path

Developer identifier: problem.sys_domain_pathSys Domain Path records domain path of the record. It is needed to compare the returned sys domain path for individual Problem rows and select rows with a specific sys_domain_path value.

Enables: trace the sys domain path relationship returned in sys_domain_path from the Problem row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row.

Sys ID

Developer identifier: problem.sys_idSys ID records unique system identifier for the problem record. It is needed to distinguish repeated deliveries of the same Problem row using the declared ingestion key.

Enables: use sys_id as the declared ingestion deduplication key for Problem and match repeated rows carrying the same ServiceNow identifier.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is an identifier, not a measured quantity; the connector declares it as an ingestion deduplication key.

Sys Mod Count

Developer identifier: problem.sys_mod_countSys Mod Count records number of times the record has been modified. It is needed to measure the ServiceNow-reported number of times the record has been modified at one Problem record per row.

Enables: measure and compare the ServiceNow-reported number of times the record has been modified in sys_mod_count at one Problem record per row.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is a ServiceNow-reported count at one Problem record per row; the schema uses the Generic.Int64 scalar.

Sys Tags

Developer identifier: problem.sys_tagsSys Tags records tags associated with the record. It is needed to distinguish Problem rows by the exact ServiceNow-returned sys tags value.

Enables: separate Problem rows by the exact ServiceNow-returned sys_tags label when comparing sys tags.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Updated By

Developer identifier: problem.sys_updated_bySys Updated By records username of the user who last updated the record. It is needed to attribute this Problem row to the returned person, account, or organization reference.

Enables: attribute the Problem row to the returned person or account and match the exact sys_updated_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row.

Sys Updated On

Developer identifier: problem.sys_updated_onSys Updated On records date/time the record was last updated (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Problem records by sys_updated_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the connector also declares it for record ordering; the schema assigns the metadata_timestamp semantic role; the schema uses the Temporal.DateTime scalar.

Time Worked

Developer identifier: problem.time_workedTime Worked records total time worked on the problem (duration). It is needed to measure the exact duration reported for one Problem record using the ServiceNow duration encoding described by the field.

Enables: measure and compare time_worked per Problem record in the source duration encoding described by this field.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; its unit or granularity is the source duration encoding described by this field.

Upon Approval

Developer identifier: problem.upon_approvalUpon Approval records action to take when the problem is approved. It is needed to distinguish Problem rows by the exact ServiceNow-returned upon approval value.

Enables: separate Problem rows by the exact ServiceNow-returned upon_approval label when comparing upon approval.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Upon Reject

Developer identifier: problem.upon_rejectUpon Reject records action to take when the problem is rejected. It is needed to distinguish Problem rows by the exact ServiceNow-returned upon reject value.

Enables: separate Problem rows by the exact ServiceNow-returned upon_reject label when comparing upon reject.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Urgency

Developer identifier: problem.urgencyUrgency records urgency level of the problem. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to distinguish Problem rows by the exact ServiceNow-returned urgency value.

Enables: separate Problem rows by the exact ServiceNow-returned urgency label when comparing urgency.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Watch List

Developer identifier: problem.watch_listWatch List records list of users watching this problem. It is needed to preserve the explicit ServiceNow user references attached to this row.

Enables: split the references in watch_list and match each returned user identifier to the corresponding ServiceNow user record when available.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is a list of ServiceNow user identifiers at one Problem record per row.

Work End

Developer identifier: problem.work_endWork End records date/time work ended on the problem. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Problem records by work_end, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row.

Work Notes

Developer identifier: problem.work_notesWork Notes records work notes (journal field, internal). It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in work_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is comment or journal text at one Problem record per row; this is only the content included in the ServiceNow response for this record.

Work Notes List

Developer identifier: problem.work_notes_listWork Notes List records list of users notified for work notes. It is needed to preserve the explicit ServiceNow user references attached to this row.

Enables: split the references in work_notes_list and match each returned user identifier to the corresponding ServiceNow user record when available.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is comment or journal text at one Problem record per row; this is only the content included in the ServiceNow response for this record.

Work Start

Developer identifier: problem.work_startWork Start records date/time work started on the problem. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Problem records by work_start, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is interpreted at one Problem record per row.

Workaround

Developer identifier: problem.workaroundWorkaround records workaround description for the problem. It is needed to inspect the exact descriptive text included with this record.

Enables: inspect the descriptive text returned in workaround and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Problem object returned for Problem; it is descriptive text at one Problem record per row; this is only the content included in the ServiceNow response for this record.

Requested Items

Developer identifier: sc_req_itemRequested Items covers requested items (catalog items ordered through the service catalog) from ServiceNow. Each record represents a single line item within a service catalog request, tracking fulfillment status, assigned groups, and approval state.

Enables: map the ServiceNow accounts and memberships represented by Requested Items records and trace a returned access assignment to its account or group.
Scope: Extracts requested items (catalog items ordered through the service catalog) from ServiceNow. Each record represents a single line item within a service catalog request, tracking fulfillment status, assigned groups, and approval state; the connector reads /api/now/table/sc_req_item as a changelog stream in incremental mode. Record and field visibility follow the configured credential’s ServiceNow table and field ACLs; restricted values are not returned. This stream has no deletion signal, so a missing row does not establish that the ServiceNow record was deleted.

Active

Developer identifier: sc_req_item.activeActive records whether the requested item is active (true/false as string). It is needed to distinguish Requested Items rows by the exact ServiceNow-returned active value.

Enables: select Requested Items rows where active is true or false when comparing the condition described by Active.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Activity Due

Developer identifier: sc_req_item.activity_dueActivity Due records date/time when the next SLA activity is due. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Requested Items records by activity_due, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row.

Additional Comments

Developer identifier: sc_req_item.additional_commentsAdditional Comments records additional customer-visible comments. It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in additional_comments and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is comment or journal text at one Sc Req Item record per row; this is only the content included in the ServiceNow response for this record.

Approval

Developer identifier: sc_req_item.approvalApproval records approval status of the requested item. Instance-customizable choice; known defaults include: not requested, requested, approved, rejected, duplicate. It is needed to distinguish Requested Items rows by the exact ServiceNow-returned approval value.

Enables: separate Requested Items rows by the exact ServiceNow-returned approval label when comparing approval.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Assigned To

Developer identifier: sc_req_item.assigned_toAssigned To records reference (sys_id) to the user assigned to fulfill this item. It is needed to refer to the same assigned to across records without relying on display text.

Enables: match assigned_to to assigned to references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Assignment Group

Developer identifier: sc_req_item.assignment_groupAssignment Group records reference (sys_id) to the group assigned to fulfill this item. It is needed to refer to the same assignment group across records without relying on display text.

Enables: match assignment_group to assignment group references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Backordered

Developer identifier: sc_req_item.backorderedBackordered records whether the item is backordered (true/false as string). It is needed to distinguish Requested Items rows by the exact ServiceNow-returned backordered value.

Enables: select Requested Items rows where backordered is true or false when comparing the condition described by Backordered.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Billable

Developer identifier: sc_req_item.billableBillable records whether the item is billable (true/false as string). It is needed to distinguish Requested Items rows by the exact ServiceNow-returned billable value.

Enables: select Requested Items rows where billable is true or false when comparing the condition described by Billable.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Business Duration

Developer identifier: sc_req_item.business_durationBusiness Duration records business duration elapsed for fulfillment. It is needed to measure the exact duration reported for one Sc Req Item record using the ServiceNow duration encoding described by the field.

Enables: measure and compare business_duration per Sc Req Item record in the source duration encoding described by this field.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; its unit or granularity is the source duration encoding described by this field.

Business Service

Developer identifier: sc_req_item.business_serviceBusiness Service records reference (sys_id) to the associated business service. It is needed to refer to the same business service across records without relying on display text.

Enables: match business_service to business service references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Calendar Duration

Developer identifier: sc_req_item.calendar_durationCalendar Duration records calendar duration elapsed for fulfillment. It is needed to measure the exact duration reported for one Sc Req Item record using the ServiceNow duration encoding described by the field.

Enables: measure and compare calendar_duration per Sc Req Item record in the source duration encoding described by this field.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; its unit or granularity is the source duration encoding described by this field.

Cat Item

Developer identifier: sc_req_item.cat_itemCat Item records reference (sys_id) to the catalog item definition. It is needed to refer to the same cat item across records without relying on display text.

Enables: match cat_item to cat item references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Catalogs

Developer identifier: sc_req_item.catalogsCatalogs records comma-separated list of catalog sys_ids. It is needed to preserve the explicit ServiceNow catalog references attached to this row.

Enables: split the references in catalogs and match each returned catalog identifier to the corresponding ServiceNow catalog record when available.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is a list of ServiceNow catalog identifiers at one Sc Req Item record per row.

Close Notes

Developer identifier: sc_req_item.close_notesClose Notes records notes recorded when the item was closed. It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in close_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is comment or journal text at one Sc Req Item record per row; this is only the content included in the ServiceNow response for this record.

Closed At

Developer identifier: sc_req_item.closed_atClosed At records date/time when the requested item was closed (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Requested Items records by closed_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; the schema uses the Temporal.DateTime scalar.

Closed By

Developer identifier: sc_req_item.closed_byClosed By records reference (sys_id) to the user who closed this requested item. It is needed to refer to the same closed by across records without relying on display text.

Enables: match closed_by to closed by references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Cmdb Ci

Developer identifier: sc_req_item.cmdb_ciCmdb Ci records reference (sys_id) to the CMDB configuration item. It is needed to refer to the same cmdb ci across records without relying on display text.

Enables: match cmdb_ci to cmdb ci references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Comments

Developer identifier: sc_req_item.commentsComments records customer-visible comments (journal field). It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in comments and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is comment or journal text at one Sc Req Item record per row; this is only the content included in the ServiceNow response for this record.

Comments And Work Notes

Developer identifier: sc_req_item.comments_and_work_notesComments And Work Notes records combined comments and work notes. It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in comments_and_work_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is comment or journal text at one Sc Req Item record per row; this is only the content included in the ServiceNow response for this record.

Company

Developer identifier: sc_req_item.companyCompany records reference (sys_id) to the company associated with this item. It is needed to refer to the same company across records without relying on display text.

Enables: match company to company references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Configuration Item

Developer identifier: sc_req_item.configuration_itemConfiguration Item records reference (sys_id) to the associated configuration item (CMDB CI). It is needed to refer to the same configuration item across records without relying on display text.

Enables: match configuration_item to configuration item references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Contact Type

Developer identifier: sc_req_item.contact_typeContact Type records how the request was submitted (e.g., phone, email, self-service). It is needed to distinguish Requested Items rows by the exact ServiceNow-returned contact type value.

Enables: separate Requested Items rows by the exact ServiceNow-returned contact_type label when comparing contact type.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Context

Developer identifier: sc_req_item.contextContext records reference (sys_id) to the workflow context. It is needed to refer to the same context across records without relying on display text.

Enables: match context to context references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Correlation Display

Developer identifier: sc_req_item.correlation_displayCorrelation Display records display value for the correlation identifier. It is needed to refer to the same correlation display across records without relying on display text.

Enables: match correlation_display to correlation display references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Correlation ID

Developer identifier: sc_req_item.correlation_idCorrelation ID records correlation identifier for external integrations. It is needed to refer to the same correlation across records without relying on display text.

Enables: match correlation_id to correlation references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Delivery Plan

Developer identifier: sc_req_item.delivery_planDelivery Plan records reference (sys_id) to the delivery plan. It is needed to refer to the same delivery plan across records without relying on display text.

Enables: match delivery_plan to delivery plan references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is descriptive text at one Sc Req Item record per row; this is only the content included in the ServiceNow response for this record.

Delivery Task

Developer identifier: sc_req_item.delivery_taskDelivery Task records reference (sys_id) to the delivery task. It is needed to refer to the same delivery task across records without relying on display text.

Enables: match delivery_task to delivery task references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Description

Developer identifier: sc_req_item.descriptionDescription records detailed description of the requested item. It is needed to inspect the exact description text included with this record.

Enables: inspect the description text returned in description and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is description text at one Sc Req Item record per row; this is only the content included in the ServiceNow response for this record.

Due Date

Developer identifier: sc_req_item.due_dateDue Date records due date for fulfillment of the requested item (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Requested Items records by due_date, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; the schema uses the Temporal.Date scalar.

Escalation

Developer identifier: sc_req_item.escalationEscalation records current escalation level. Instance-customizable choice; known defaults include: 0, 1, 2, 3. It is needed to distinguish Requested Items rows by the exact ServiceNow-returned escalation value.

Enables: separate Requested Items rows by the exact ServiceNow-returned escalation label when comparing escalation.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Estimated Delivery

Developer identifier: sc_req_item.estimated_deliveryEstimated Delivery records estimated delivery date/time. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Requested Items records by estimated_delivery, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row.

Expected Start

Developer identifier: sc_req_item.expected_startExpected Start records expected start date/time for fulfillment. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Requested Items records by expected_start, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row.

Follow Up

Developer identifier: sc_req_item.follow_upFollow Up records follow-up date/time. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Requested Items records by follow_up, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row.

Impact

Developer identifier: sc_req_item.impactImpact records impact level of the requested item. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to distinguish Requested Items rows by the exact ServiceNow-returned impact value.

Enables: separate Requested Items rows by the exact ServiceNow-returned impact label when comparing impact.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Knowledge

Developer identifier: sc_req_item.knowledgeKnowledge records whether a knowledge article was used (true/false as string). It is needed to distinguish Requested Items rows by the exact ServiceNow-returned knowledge value.

Enables: select Requested Items rows where knowledge is true or false when comparing the condition described by Knowledge.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Location

Developer identifier: sc_req_item.locationLocation records reference (sys_id) to the location associated with this item. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: match location to the referenced ServiceNow location or device record carrying the same identifier while retaining the containing Sc Req Item row.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Made Sla

Developer identifier: sc_req_item.made_slaMade Sla records whether the SLA was met (true/false as string). It is needed to distinguish Requested Items rows by the exact ServiceNow-returned made sla value.

Enables: select Requested Items rows where made_sla is true or false when comparing the condition described by Made Sla.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Number

Developer identifier: sc_req_item.numberNumber records display number for the requested item (e.g., RITM0001234). It is needed to refer to the same requested items across records without relying on display text.

Enables: match number to requested items references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Opened At

Developer identifier: sc_req_item.opened_atOpened At records date/time when the requested item was opened (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Requested Items records by opened_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; the schema uses the Temporal.DateTime scalar.

Opened By

Developer identifier: sc_req_item.opened_byOpened By records reference (sys_id) to the user who opened this requested item. It is needed to refer to the same opened by across records without relying on display text.

Enables: match opened_by to opened by references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Order

Developer identifier: sc_req_item.orderOrder records order value used for sorting or sequencing. It is needed to place this Requested Items row in the order explicitly reported by ServiceNow.

Enables: order Requested Items rows by the explicit order sequence value returned for each Sc Req Item record.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row.

Order Guide

Developer identifier: sc_req_item.order_guideOrder Guide records reference (sys_id) to the order guide used. It is needed to refer to the same order guide across records without relying on display text.

Enables: match order_guide to order guide references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Price

Developer identifier: sc_req_item.pricePrice records price of the requested item as a decimal string. It is needed to measure the exact commercial amount reported on this record.

Enables: measure and compare the reported price amount for Requested Items records, using the record’s currency code when one is returned.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; the ServiceNow response determines the currency or pricing basis; do not infer one when it is absent.

Priority

Developer identifier: sc_req_item.priorityPriority records priority level of the requested item. Instance-customizable choice; known defaults include: 1, 2, 3, 4, 5. It is needed to distinguish Requested Items rows by the exact ServiceNow-returned priority value.

Enables: separate Requested Items rows by the exact ServiceNow-returned priority label when comparing priority.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Quantity

Developer identifier: sc_req_item.quantityQuantity records quantity ordered. It is needed to measure the ServiceNow-reported number of quantity at one Sc Req Item record per row.

Enables: measure and compare the ServiceNow-reported number of quantity in quantity at one Sc Req Item record per row.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is a ServiceNow-reported count at one Sc Req Item record per row.

Reassignment Count

Developer identifier: sc_req_item.reassignment_countReassignment Count records number of times the item has been reassigned. It is needed to measure the ServiceNow-reported number of times the item has been reassigned at one Sc Req Item record per row.

Enables: measure and compare the ServiceNow-reported number of times the item has been reassigned in reassignment_count at one Sc Req Item record per row.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is a ServiceNow-reported count at one Sc Req Item record per row.

Recurring Frequency

Developer identifier: sc_req_item.recurring_frequencyRecurring Frequency records frequency of recurring charges (e.g., monthly, yearly). It is needed to distinguish Requested Items rows by the exact ServiceNow-returned recurring frequency value.

Enables: separate Requested Items rows by the exact ServiceNow-returned recurring_frequency label when comparing recurring frequency.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Recurring Price

Developer identifier: sc_req_item.recurring_priceRecurring Price records recurring price for the requested item. It is needed to measure the exact commercial amount reported on this record.

Enables: measure and compare the reported recurring_price amount for Requested Items records, using the record’s currency code when one is returned.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; the ServiceNow response determines the currency or pricing basis; do not infer one when it is absent.

Request

Developer identifier: sc_req_item.requestRequest records reference (sys_id) to the parent service catalog request (sc_request). It is needed to refer to the same request across records without relying on display text.

Enables: match request to request references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Request Model

Developer identifier: sc_req_item.request_modelRequest Model records reference (sys_id) to the request model. It is needed to refer to the same request model across records without relying on display text.

Enables: match request_model to request model references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Requested For

Developer identifier: sc_req_item.requested_forRequested For records reference (sys_id) to the user the item was requested for. It is needed to refer to the same requested for across records without relying on display text.

Enables: match requested_for to requested for references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Sc Catalog

Developer identifier: sc_req_item.sc_catalogSc Catalog records reference (sys_id) to the service catalog this item belongs to. It is needed to refer to the same sc catalog across records without relying on display text.

Enables: match sc_catalog to sc catalog references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity.

Short Description

Developer identifier: sc_req_item.short_descriptionShort Description records brief description of the requested item. It is needed to inspect the exact description text included with this record.

Enables: inspect the description text returned in short_description and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is description text at one Sc Req Item record per row; this is only the content included in the ServiceNow response for this record.

Sla Due

Developer identifier: sc_req_item.sla_dueSla Due records SLA due date/time. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Requested Items records by sla_due, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row.

Stage

Developer identifier: sc_req_item.stageStage records current stage in the fulfillment workflow. Instance-customizable choice; known defaults include: waiting_for_approval, fulfillment, delivery, completed, request_cancelled. It is needed to distinguish Requested Items rows by the exact ServiceNow-returned stage value.

Enables: separate Requested Items rows by the exact ServiceNow-returned stage label when comparing stage.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

State

Developer identifier: sc_req_item.stateState records current state of the requested item fulfillment. Instance-customizable choice; known defaults include: 1, 2, 3, 4, 7, 8, 9, 10. It is needed to distinguish Requested Items rows by the exact ServiceNow-returned state value.

Enables: separate Requested Items rows by the exact ServiceNow-returned state label when comparing state.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Class Name

Developer identifier: sc_req_item.sys_class_nameSys Class Name records table class name for the record (e.g., sc_req_item). It is needed to distinguish Requested Items rows by the exact ServiceNow-returned sys class name value.

Enables: separate Requested Items rows by the exact ServiceNow-returned sys_class_name label when comparing sys class name.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Created By

Developer identifier: sc_req_item.sys_created_bySys Created By records username of the user who created the record. It is needed to attribute this Requested Items row to the returned person, account, or organization reference.

Enables: attribute the Requested Items row to the returned person or account and match the exact sys_created_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row.

Sys Created On

Developer identifier: sc_req_item.sys_created_onSys Created On records date/time when the record was created (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Requested Items records by sys_created_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; the schema uses the Temporal.DateTime scalar.

Sys Domain

Developer identifier: sc_req_item.sys_domainSys Domain records domain to which the record belongs. It is needed to compare the returned sys domain for individual Requested Items rows and select rows with a specific sys_domain value.

Enables: trace the sys domain relationship returned in sys_domain from the Sc Req Item row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row.

Sys Domain Path

Developer identifier: sc_req_item.sys_domain_pathSys Domain Path records domain path for the record. It is needed to compare the returned sys domain path for individual Requested Items rows and select rows with a specific sys_domain_path value.

Enables: trace the sys domain path relationship returned in sys_domain_path from the Sc Req Item row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row.

Sys ID

Developer identifier: sc_req_item.sys_idSys ID records unique system identifier for the requested item record. It is needed to distinguish repeated deliveries of the same Requested Items row using the declared ingestion key.

Enables: use sys_id as the declared ingestion deduplication key for Requested Items and match repeated rows carrying the same ServiceNow identifier.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is an identifier, not a measured quantity; the connector declares it as an ingestion deduplication key.

Sys Mod Count

Developer identifier: sc_req_item.sys_mod_countSys Mod Count records number of times the record has been modified. It is needed to measure the ServiceNow-reported number of times the record has been modified at one Sc Req Item record per row.

Enables: measure and compare the ServiceNow-reported number of times the record has been modified in sys_mod_count at one Sc Req Item record per row.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is a ServiceNow-reported count at one Sc Req Item record per row.

Sys Tags

Developer identifier: sc_req_item.sys_tagsSys Tags records tags associated with the record. It is needed to distinguish Requested Items rows by the exact ServiceNow-returned sys tags value.

Enables: separate Requested Items rows by the exact ServiceNow-returned sys_tags label when comparing sys tags.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Updated By

Developer identifier: sc_req_item.sys_updated_bySys Updated By records username of the user who last updated the record. It is needed to attribute this Requested Items row to the returned person, account, or organization reference.

Enables: attribute the Requested Items row to the returned person or account and match the exact sys_updated_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row.

Sys Updated On

Developer identifier: sc_req_item.sys_updated_onSys Updated On records date/time when the record was last updated (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Requested Items records by sys_updated_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; the connector also declares it for record ordering; the schema assigns the metadata_timestamp semantic role; the schema uses the Temporal.DateTime scalar.

Upon Approval

Developer identifier: sc_req_item.upon_approvalUpon Approval records action to take upon approval (e.g., proceed). It is needed to distinguish Requested Items rows by the exact ServiceNow-returned upon approval value.

Enables: separate Requested Items rows by the exact ServiceNow-returned upon_approval label when comparing upon approval.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Upon Reject

Developer identifier: sc_req_item.upon_rejectUpon Reject records action to take upon rejection (e.g., cancel). It is needed to distinguish Requested Items rows by the exact ServiceNow-returned upon reject value.

Enables: separate Requested Items rows by the exact ServiceNow-returned upon_reject label when comparing upon reject.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Urgency

Developer identifier: sc_req_item.urgencyUrgency records urgency level of the requested item. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to distinguish Requested Items rows by the exact ServiceNow-returned urgency value.

Enables: separate Requested Items rows by the exact ServiceNow-returned urgency label when comparing urgency.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Variables

Developer identifier: sc_req_item.variablesVariables records catalog item variable values submitted with the request. It is needed to inspect the exact metadata included with this record.

Enables: inspect the exact metadata keys returned in variables and associate them with the containing Requested Items record.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row; the schema uses the Generic.JSON scalar; keys and availability follow this ServiceNow response and may vary by object type or ServiceNow configuration.

Work End

Developer identifier: sc_req_item.work_endWork End records date/time when work ended on the item. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Requested Items records by work_end, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row.

Work Notes

Developer identifier: sc_req_item.work_notesWork Notes records internal work notes (journal field). It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in work_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is comment or journal text at one Sc Req Item record per row; this is only the content included in the ServiceNow response for this record.

Work Notes List

Developer identifier: sc_req_item.work_notes_listWork Notes List records comma-separated list of work note sys_ids. It is needed to refer to the same work notes list across records without relying on display text.

Enables: match work_notes_list to work notes list references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is comment or journal text at one Sc Req Item record per row; this is only the content included in the ServiceNow response for this record.

Work Start

Developer identifier: sc_req_item.work_startWork Start records date/time when work started on the item. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Requested Items records by work_start, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Req Item object returned for Requested Items; it is interpreted at one Sc Req Item record per row.

Service Requests

Developer identifier: sc_requestService Requests covers service catalog requests (sc_request table) from ServiceNow. These represent user-initiated requests for services, hardware, software, or other catalog items.

Enables: follow service work from the reported record through its returned assignee, status, priority, and timestamps during triage or fulfillment.
Scope: Extracts service catalog requests (sc_request table) from ServiceNow. These represent user-initiated requests for services, hardware, software, or other catalog items; the connector reads /api/now/table/sc_request as a changelog stream in incremental mode. Record and field visibility follow the configured credential’s ServiceNow table and field ACLs; restricted values are not returned. This stream has no deletion signal, so a missing row does not establish that the ServiceNow record was deleted.

Active

Developer identifier: sc_request.activeActive records whether the request is active (true/false as string when sysparm_display_value=false). It is needed to distinguish Service Requests rows by the exact ServiceNow-returned active value.

Enables: select Service Requests rows where active is true or false when comparing the condition described by Active.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Activity Due

Developer identifier: sc_request.activity_dueActivity Due records date/time the next SLA activity is due. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Service Requests records by activity_due, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row.

Additional Assignee List

Developer identifier: sc_request.additional_assignee_listAdditional Assignee List records list of additional assignees. It is needed to attribute this Service Requests row to the returned person, account, or organization reference.

Enables: attribute the Service Requests row to the returned person or account and match the exact additional_assignee_list value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row.

Approval

Developer identifier: sc_request.approvalApproval records approval status of the request. Instance-customizable choice; known defaults include: not requested, requested, approved, rejected, cancelled, duplicate. It is needed to distinguish Service Requests rows by the exact ServiceNow-returned approval value.

Enables: separate Service Requests rows by the exact ServiceNow-returned approval label when comparing approval.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Assigned To

Developer identifier: sc_request.assigned_toAssigned To records individual assigned to the request (sys_id reference to sys_user). It is needed to refer to the same sys_user across records without relying on display text.

Enables: match assigned_to to sys_user references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is an identifier, not a measured quantity.

Assignment Group

Developer identifier: sc_request.assignment_groupAssignment Group records group assigned to fulfill the request (sys_id reference to sys_user_group). It is needed to refer to the same sys_user_group across records without relying on display text.

Enables: match assignment_group to sys_user_group references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is an identifier, not a measured quantity.

Business Duration

Developer identifier: sc_request.business_durationBusiness Duration records business duration in display format. It is needed to measure the exact duration reported for one Sc Request record using the ServiceNow duration encoding described by the field.

Enables: measure and compare business_duration per Sc Request record in the source duration encoding described by this field.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; its unit or granularity is the source duration encoding described by this field.

Business Stc

Developer identifier: sc_request.business_stcBusiness Stc records business duration in seconds. It is needed to measure the exact duration reported for one Sc Request record using the ServiceNow duration encoding described by the field.

Enables: measure and compare business_stc per Sc Request record in seconds.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; its unit or granularity is seconds.

Calendar Duration

Developer identifier: sc_request.calendar_durationCalendar Duration records calendar duration in display format. It is needed to measure the exact duration reported for one Sc Request record using the ServiceNow duration encoding described by the field.

Enables: measure and compare calendar_duration per Sc Request record in the source duration encoding described by this field.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; its unit or granularity is the source duration encoding described by this field.

Calendar Stc

Developer identifier: sc_request.calendar_stcCalendar Stc records calendar duration in seconds. It is needed to measure the exact duration reported for one Sc Request record using the ServiceNow duration encoding described by the field.

Enables: measure and compare calendar_stc per Sc Request record in seconds.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; its unit or granularity is seconds.

Category

Developer identifier: sc_request.categoryCategory records category of the request. It is needed to distinguish Service Requests rows by the exact ServiceNow-returned category value.

Enables: separate Service Requests rows by the exact ServiceNow-returned category label when comparing category.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Close Notes

Developer identifier: sc_request.close_notesClose Notes records notes recorded when the request was closed. It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in close_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is comment or journal text at one Sc Request record per row; this is only the content included in the ServiceNow response for this record.

Closed At

Developer identifier: sc_request.closed_atClosed At records date/time the request was closed (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Service Requests records by closed_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the schema uses the Temporal.DateTime scalar.

Closed By

Developer identifier: sc_request.closed_byClosed By records user who closed the request (sys_id reference to sys_user). It is needed to refer to the same sys_user across records without relying on display text.

Enables: match closed_by to sys_user references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is an identifier, not a measured quantity.

Comments

Developer identifier: sc_request.commentsComments records additional comments (journal field). It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in comments and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is comment or journal text at one Sc Request record per row; this is only the content included in the ServiceNow response for this record.

Comments And Work Notes

Developer identifier: sc_request.comments_and_work_notesComments And Work Notes records combined comments and work notes (journal field). It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in comments_and_work_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is comment or journal text at one Sc Request record per row; this is only the content included in the ServiceNow response for this record.

Company

Developer identifier: sc_request.companyCompany records company associated with the request (sys_id reference to core_company). It is needed to refer to the same core_company across records without relying on display text.

Enables: match company to core_company references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is an identifier, not a measured quantity.

Contact Type

Developer identifier: sc_request.contact_typeContact Type records how the request was initiated (e.g., phone, email, self-service). It is needed to distinguish Service Requests rows by the exact ServiceNow-returned contact type value.

Enables: separate Service Requests rows by the exact ServiceNow-returned contact_type label when comparing contact type.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Correlation Display

Developer identifier: sc_request.correlation_displayCorrelation Display records display value for the correlation. It is needed to compare the returned correlation display for individual Service Requests rows and select rows with a specific correlation_display value.

Enables: locate Service Requests rows whose returned correlation display exactly matches correlation_display and retain the ServiceNow identifier for any cross-record match.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row.

Correlation ID

Developer identifier: sc_request.correlation_idCorrelation ID records correlation ID for external integrations. It is needed to refer to the same correlation across records without relying on display text.

Enables: match correlation_id to correlation references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is an identifier, not a measured quantity.

Delivery Address

Developer identifier: sc_request.delivery_addressDelivery Address records delivery address for physical items. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in delivery_address for individual Service Requests rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Delivery Plan

Developer identifier: sc_request.delivery_planDelivery Plan records delivery plan associated with the request (sys_id reference). It is needed to refer to the same delivery plan across records without relying on display text.

Enables: match delivery_plan to delivery plan references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is descriptive text at one Sc Request record per row; this is only the content included in the ServiceNow response for this record.

Delivery Task

Developer identifier: sc_request.delivery_taskDelivery Task records current delivery task (sys_id reference). It is needed to refer to the same delivery task across records without relying on display text.

Enables: match delivery_task to delivery task references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is an identifier, not a measured quantity.

Department

Developer identifier: sc_request.departmentDepartment records department associated with the request (sys_id reference to cmn_department). It is needed to refer to the same cmn_department across records without relying on display text.

Enables: match department to cmn_department references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is an identifier, not a measured quantity.

Description

Developer identifier: sc_request.descriptionDescription records detailed description of the request. It is needed to inspect the exact description text included with this record.

Enables: inspect the description text returned in description and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is description text at one Sc Request record per row; this is only the content included in the ServiceNow response for this record.

Due Date

Developer identifier: sc_request.due_dateDue Date records due date for the request (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Service Requests records by due_date, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the schema uses the Temporal.Date scalar.

Escalation

Developer identifier: sc_request.escalationEscalation records escalation level of the request. Instance-customizable choice; known defaults include: 0, 1, 2, 3. It is needed to distinguish Service Requests rows by the exact ServiceNow-returned escalation value.

Enables: separate Service Requests rows by the exact ServiceNow-returned escalation label when comparing escalation.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Expected Start

Developer identifier: sc_request.expected_startExpected Start records expected start date (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Service Requests records by expected_start, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row.

Follow Up

Developer identifier: sc_request.follow_upFollow Up records follow-up date (format: yyyy-MM-dd). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Service Requests records by follow_up, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row.

Impact

Developer identifier: sc_request.impactImpact records impact level of the request. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to distinguish Service Requests rows by the exact ServiceNow-returned impact value.

Enables: separate Service Requests rows by the exact ServiceNow-returned impact label when comparing impact.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Knowledge

Developer identifier: sc_request.knowledgeKnowledge records whether knowledge was used (true/false). It is needed to distinguish Service Requests rows by the exact ServiceNow-returned knowledge value.

Enables: select Service Requests rows where knowledge is true or false when comparing the condition described by Knowledge.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Location

Developer identifier: sc_request.locationLocation records location associated with the request (sys_id reference to cmn_location). It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: match location to the referenced ServiceNow location or device record carrying the same identifier while retaining the containing Sc Request row.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is an identifier, not a measured quantity; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Made Sla

Developer identifier: sc_request.made_slaMade Sla records whether the request met its SLA (true/false). It is needed to distinguish Service Requests rows by the exact ServiceNow-returned made sla value.

Enables: select Service Requests rows where made_sla is true or false when comparing the condition described by Made Sla.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Notify

Developer identifier: sc_request.notifyNotify records notification setting. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to compare the exact notify configuration returned for this Sc Request record.

Enables: compare the exact notify configuration returned for each Sc Request record and select records with the configuration under review.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the allowed labels can differ by ServiceNow instance.

Number

Developer identifier: sc_request.numberNumber records request number (e.g., REQ0010001). It is needed to refer to the same service requests across records without relying on display text.

Enables: match number to service requests references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is an identifier, not a measured quantity.

Opened At

Developer identifier: sc_request.opened_atOpened At records date/time the request was opened (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Service Requests records by opened_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the schema uses the Temporal.DateTime scalar.

Opened By

Developer identifier: sc_request.opened_byOpened By records user who opened the request (sys_id reference to sys_user). It is needed to refer to the same sys_user across records without relying on display text.

Enables: match opened_by to sys_user references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is an identifier, not a measured quantity.

Order

Developer identifier: sc_request.orderOrder records order value for sorting. It is needed to place this Service Requests row in the order explicitly reported by ServiceNow.

Enables: order Service Requests rows by the explicit order sequence value returned for each Sc Request record.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the schema uses the Generic.Int64 scalar.

Parent

Developer identifier: sc_request.parentParent records parent record sys_id. It is needed to refer to the same parent across records without relying on display text.

Enables: match parent to parent references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is an identifier, not a measured quantity.

Price

Developer identifier: sc_request.pricePrice records total price of the request. It is needed to measure the exact commercial amount reported on this record.

Enables: measure and compare the reported price amount for Service Requests records, using the record’s currency code when one is returned.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the ServiceNow response determines the currency or pricing basis; do not infer one when it is absent.

Priority

Developer identifier: sc_request.priorityPriority records priority level of the request. Instance-customizable choice; known defaults include: 1, 2, 3, 4. It is needed to distinguish Service Requests rows by the exact ServiceNow-returned priority value.

Enables: separate Service Requests rows by the exact ServiceNow-returned priority label when comparing priority.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Reassignment Count

Developer identifier: sc_request.reassignment_countReassignment Count records number of times the request has been reassigned. It is needed to measure the ServiceNow-reported number of times the request has been reassigned at one Sc Request record per row.

Enables: measure and compare the ServiceNow-reported number of times the request has been reassigned in reassignment_count at one Sc Request record per row.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is a ServiceNow-reported count at one Sc Request record per row.

Request Date

Developer identifier: sc_request.request_dateRequest Date records date the request was submitted. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Service Requests records by request_date, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the schema uses the Temporal.Date scalar.

Request State

Developer identifier: sc_request.request_stateRequest State records current state of the request. Instance-customizable choice; known defaults include: draft, pending_approval, approved, sourcing, in_process, complete, closed_complete, closed_incomplete, closed_cancelled, closed_rejected. It is needed to distinguish Service Requests rows by the exact ServiceNow-returned request state value.

Enables: separate Service Requests rows by the exact ServiceNow-returned request_state label when comparing request state.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Requested Date

Developer identifier: sc_request.requested_dateRequested Date records date the service or item is requested for. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Service Requests records by requested_date, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the schema uses the Temporal.Date scalar.

Requested For

Developer identifier: sc_request.requested_forRequested For records user the request is for (sys_id reference to sys_user). It is needed to refer to the same sys_user across records without relying on display text.

Enables: match requested_for to sys_user references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is an identifier, not a measured quantity.

Route Reason

Developer identifier: sc_request.route_reasonRoute Reason records reason for routing the request. It is needed to distinguish Service Requests rows by the exact ServiceNow-returned route reason value.

Enables: separate Service Requests rows by the exact ServiceNow-returned route_reason label when comparing route reason.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Service Offering

Developer identifier: sc_request.service_offeringService Offering records service offering associated with the request (sys_id reference). It is needed to refer to the same service offering across records without relying on display text.

Enables: match service_offering to service offering references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is an identifier, not a measured quantity.

Short Description

Developer identifier: sc_request.short_descriptionShort Description records brief description of the request. It is needed to inspect the exact description text included with this record.

Enables: inspect the description text returned in short_description and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is description text at one Sc Request record per row; this is only the content included in the ServiceNow response for this record.

Sla Due

Developer identifier: sc_request.sla_dueSla Due records SLA due date (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Service Requests records by sla_due, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row.

Special Instructions

Developer identifier: sc_request.special_instructionsSpecial Instructions records special instructions for the request. It is needed to inspect the exact descriptive text included with this record.

Enables: inspect the descriptive text returned in special_instructions and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is descriptive text at one Sc Request record per row; this is only the content included in the ServiceNow response for this record.

Stage

Developer identifier: sc_request.stageStage records stage of the request workflow. Instance-customizable choice; known defaults include: waiting_for_approval, request_approved, fulfillment, delivery, completed, closed. It is needed to distinguish Service Requests rows by the exact ServiceNow-returned stage value.

Enables: separate Service Requests rows by the exact ServiceNow-returned stage label when comparing stage.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

State

Developer identifier: sc_request.stateState records numeric state of the request task. Instance-customizable choice; known defaults include: 1, 2, 3, 4, 7, 10. It is needed to distinguish Service Requests rows by the exact ServiceNow-returned state value.

Enables: separate Service Requests rows by the exact ServiceNow-returned state label when comparing state.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Subcategory

Developer identifier: sc_request.subcategorySubcategory records subcategory of the request. It is needed to distinguish Service Requests rows by the exact ServiceNow-returned subcategory value.

Enables: separate Service Requests rows by the exact ServiceNow-returned subcategory label when comparing subcategory.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Class Name

Developer identifier: sc_request.sys_class_nameSys Class Name records table class name for the record. It is needed to distinguish Service Requests rows by the exact ServiceNow-returned sys class name value.

Enables: separate Service Requests rows by the exact ServiceNow-returned sys_class_name label when comparing sys class name.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Created By

Developer identifier: sc_request.sys_created_bySys Created By records user who created the record. It is needed to attribute this Service Requests row to the returned person, account, or organization reference.

Enables: attribute the Service Requests row to the returned person or account and match the exact sys_created_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row.

Sys Created On

Developer identifier: sc_request.sys_created_onSys Created On records record creation timestamp (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Service Requests records by sys_created_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the schema uses the Temporal.DateTime scalar.

Sys Domain

Developer identifier: sc_request.sys_domainSys Domain records domain of the record (sys_id reference). It is needed to refer to the same sys domain across records without relying on display text.

Enables: match sys_domain to sys domain references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is an identifier, not a measured quantity.

Sys Domain Path

Developer identifier: sc_request.sys_domain_pathSys Domain Path records domain path of the record. It is needed to compare the returned sys domain path for individual Service Requests rows and select rows with a specific sys_domain_path value.

Enables: trace the sys domain path relationship returned in sys_domain_path from the Sc Request row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row.

Sys ID

Developer identifier: sc_request.sys_idSys ID records unique system identifier for the request record. It is needed to distinguish repeated deliveries of the same Service Requests row using the declared ingestion key.

Enables: use sys_id as the declared ingestion deduplication key for Service Requests and match repeated rows carrying the same ServiceNow identifier.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is an identifier, not a measured quantity; the connector declares it as an ingestion deduplication key.

Sys Mod Count

Developer identifier: sc_request.sys_mod_countSys Mod Count records number of times the record has been modified. It is needed to measure the ServiceNow-reported number of times the record has been modified at one Sc Request record per row.

Enables: measure and compare the ServiceNow-reported number of times the record has been modified in sys_mod_count at one Sc Request record per row.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is a ServiceNow-reported count at one Sc Request record per row.

Sys Tags

Developer identifier: sc_request.sys_tagsSys Tags records tags associated with the record. It is needed to distinguish Service Requests rows by the exact ServiceNow-returned sys tags value.

Enables: separate Service Requests rows by the exact ServiceNow-returned sys_tags label when comparing sys tags.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Updated By

Developer identifier: sc_request.sys_updated_bySys Updated By records user who last updated the record. It is needed to attribute this Service Requests row to the returned person, account, or organization reference.

Enables: attribute the Service Requests row to the returned person or account and match the exact sys_updated_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row.

Sys Updated On

Developer identifier: sc_request.sys_updated_onSys Updated On records record last update timestamp (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Service Requests records by sys_updated_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the connector also declares it for record ordering; the schema assigns the metadata_timestamp semantic role; the schema uses the Temporal.DateTime scalar.

Universal Request

Developer identifier: sc_request.universal_requestUniversal Request records reference to universal request record. It is needed to refer to the same universal across records without relying on display text.

Enables: match universal_request to universal references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is an identifier, not a measured quantity.

Upon Approval

Developer identifier: sc_request.upon_approvalUpon Approval records action to take when the request is approved. Instance-customizable choice; known defaults include: proceed, do_nothing. It is needed to distinguish Service Requests rows by the exact ServiceNow-returned upon approval value.

Enables: separate Service Requests rows by the exact ServiceNow-returned upon_approval label when comparing upon approval.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Upon Reject

Developer identifier: sc_request.upon_rejectUpon Reject records action to take when the request is rejected. Instance-customizable choice; known defaults include: cancel, goto. It is needed to distinguish Service Requests rows by the exact ServiceNow-returned upon reject value.

Enables: separate Service Requests rows by the exact ServiceNow-returned upon_reject label when comparing upon reject.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Urgency

Developer identifier: sc_request.urgencyUrgency records urgency level of the request. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to distinguish Service Requests rows by the exact ServiceNow-returned urgency value.

Enables: separate Service Requests rows by the exact ServiceNow-returned urgency label when comparing urgency.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

User Input

Developer identifier: sc_request.user_inputUser Input records user input captured during request submission. It is needed to attribute this Service Requests row to the returned person, account, or organization reference.

Enables: attribute the Service Requests row to the returned person or account and match the exact user_input value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row.

Variables

Developer identifier: sc_request.variablesVariables records serialized catalog variables associated with the request. It is needed to inspect the exact metadata included with this record.

Enables: inspect the exact metadata keys returned in variables and associate them with the containing Service Requests record.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row; keys and availability follow this ServiceNow response and may vary by object type or ServiceNow configuration.

Watch List

Developer identifier: sc_request.watch_listWatch List records list of users watching this request. It is needed to preserve the explicit ServiceNow user references attached to this row.

Enables: split the references in watch_list and match each returned user identifier to the corresponding ServiceNow user record when available.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is a list of ServiceNow user identifiers at one Sc Request record per row.

Work End

Developer identifier: sc_request.work_endWork End records actual work end date (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Service Requests records by work_end, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row.

Work Notes

Developer identifier: sc_request.work_notesWork Notes records work notes (journal field, internal). It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in work_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is comment or journal text at one Sc Request record per row; this is only the content included in the ServiceNow response for this record.

Work Notes List

Developer identifier: sc_request.work_notes_listWork Notes List records list of users notified for work notes. It is needed to preserve the explicit ServiceNow user references attached to this row.

Enables: split the references in work_notes_list and match each returned user identifier to the corresponding ServiceNow user record when available.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is comment or journal text at one Sc Request record per row; this is only the content included in the ServiceNow response for this record.

Work Start

Developer identifier: sc_request.work_startWork Start records actual work start date (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Service Requests records by work_start, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Request object returned for Service Requests; it is interpreted at one Sc Request record per row.

Catalog Tasks

Developer identifier: sc_taskCatalog Tasks covers catalog tasks from ServiceNow. Catalog tasks are work items created to fulfill requested items from the service catalog, representing individual steps in the fulfillment process.

Enables: follow service work from the reported record through its returned assignee, status, priority, and timestamps during triage or fulfillment.
Scope: Extracts catalog tasks from ServiceNow. Catalog tasks are work items created to fulfill requested items from the service catalog, representing individual steps in the fulfillment process; the connector reads /api/now/table/sc_task as a changelog stream in incremental mode. Record and field visibility follow the configured credential’s ServiceNow table and field ACLs; restricted values are not returned. This stream has no deletion signal, so a missing row does not establish that the ServiceNow record was deleted.

Active

Developer identifier: sc_task.activeActive records whether the catalog task is currently active. It is needed to distinguish Catalog Tasks rows by the exact ServiceNow-returned active value.

Enables: select Catalog Tasks rows where active is true or false when comparing the condition described by Active.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Activity Due

Developer identifier: sc_task.activity_dueActivity Due records date/time when the next SLA activity is due. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Catalog Tasks records by activity_due, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row.

Additional Assignee List

Developer identifier: sc_task.additional_assignee_listAdditional Assignee List records comma-separated list of additional assignee user sys_ids. It is needed to refer to the same additional assignee list across records without relying on display text.

Enables: match additional_assignee_list to additional assignee list references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity.

Approval

Developer identifier: sc_task.approvalApproval records approval status of the catalog task. Instance-customizable choice; known defaults include: not requested, requested, approved, rejected, cancelled. It is needed to distinguish Catalog Tasks rows by the exact ServiceNow-returned approval value.

Enables: separate Catalog Tasks rows by the exact ServiceNow-returned approval label when comparing approval.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Approval History

Developer identifier: sc_task.approval_historyApproval History records history of approval actions on this task. It is needed to distinguish Catalog Tasks rows by the exact ServiceNow-returned approval history value.

Enables: separate Catalog Tasks rows by the exact ServiceNow-returned approval_history label when comparing approval history.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Approval Set

Developer identifier: sc_task.approval_setApproval Set records date/time when the approval status was last set. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Catalog Tasks records by approval_set, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Assigned To

Developer identifier: sc_task.assigned_toAssigned To records reference (sys_id) to the user assigned to this task. It is needed to refer to the same assigned to across records without relying on display text.

Enables: match assigned_to to assigned to references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity.

Assignment Group

Developer identifier: sc_task.assignment_groupAssignment Group records reference (sys_id) to the group assigned to this task. It is needed to refer to the same assignment group across records without relying on display text.

Enables: match assignment_group to assignment group references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity.

Business Duration

Developer identifier: sc_task.business_durationBusiness Duration records elapsed business time for the task (duration field). It is needed to measure the exact duration reported for one Sc Task record using the ServiceNow duration encoding described by the field.

Enables: measure and compare business_duration per Sc Task record in the source duration encoding described by this field.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; its unit or granularity is the source duration encoding described by this field.

Business Service

Developer identifier: sc_task.business_serviceBusiness Service records reference (sys_id) to the business service related to this task. It is needed to refer to the same business service across records without relying on display text.

Enables: match business_service to business service references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity.

Calendar Duration

Developer identifier: sc_task.calendar_durationCalendar Duration records elapsed calendar time for the task (duration field). It is needed to measure the exact duration reported for one Sc Task record using the ServiceNow duration encoding described by the field.

Enables: measure and compare calendar_duration per Sc Task record in the source duration encoding described by this field.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; its unit or granularity is the source duration encoding described by this field.

Cat Item

Developer identifier: sc_task.cat_itemCat Item records reference (sys_id) to the catalog item associated with this task. It is needed to refer to the same cat item across records without relying on display text.

Enables: match cat_item to cat item references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity.

Close Notes

Developer identifier: sc_task.close_notesClose Notes records notes entered when the task was closed. It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in close_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is comment or journal text at one Sc Task record per row; this is only the content included in the ServiceNow response for this record.

Closed At

Developer identifier: sc_task.closed_atClosed At records date/time when the task was closed (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Catalog Tasks records by closed_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; the schema uses the Temporal.DateTime scalar.

Closed By

Developer identifier: sc_task.closed_byClosed By records reference (sys_id) to the user who closed this task. It is needed to refer to the same closed by across records without relying on display text.

Enables: match closed_by to closed by references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity.

Cmdb Ci

Developer identifier: sc_task.cmdb_ciCmdb Ci records reference (sys_id) to the configuration item related to this task. It is needed to refer to the same cmdb ci across records without relying on display text.

Enables: match cmdb_ci to cmdb ci references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity.

Comments

Developer identifier: sc_task.commentsComments records additional comments on the task (customer-visible journal field). It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in comments and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is comment or journal text at one Sc Task record per row; this is only the content included in the ServiceNow response for this record.

Comments And Work Notes

Developer identifier: sc_task.comments_and_work_notesComments And Work Notes records combined comments and work notes. It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in comments_and_work_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is comment or journal text at one Sc Task record per row; this is only the content included in the ServiceNow response for this record.

Company

Developer identifier: sc_task.companyCompany records reference (sys_id) to the company associated with this task. It is needed to refer to the same company across records without relying on display text.

Enables: match company to company references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity.

Contact Type

Developer identifier: sc_task.contact_typeContact Type records how the task was initiated (e.g., phone, email, self-service). It is needed to distinguish Catalog Tasks rows by the exact ServiceNow-returned contact type value.

Enables: separate Catalog Tasks rows by the exact ServiceNow-returned contact_type label when comparing contact type.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Correlation Display

Developer identifier: sc_task.correlation_displayCorrelation Display records display value for the correlation identifier. It is needed to refer to the same correlation display across records without relying on display text.

Enables: match correlation_display to correlation display references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity.

Correlation ID

Developer identifier: sc_task.correlation_idCorrelation ID records correlation identifier for linking related records across systems. It is needed to refer to the same correlation across records without relying on display text.

Enables: match correlation_id to correlation references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity.

Description

Developer identifier: sc_task.descriptionDescription records detailed description of the catalog task. It is needed to inspect the exact description text included with this record.

Enables: inspect the description text returned in description and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is description text at one Sc Task record per row; this is only the content included in the ServiceNow response for this record.

Due Date

Developer identifier: sc_task.due_dateDue Date records due date for the catalog task (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Catalog Tasks records by due_date, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; the schema uses the Temporal.Date scalar.

Escalation

Developer identifier: sc_task.escalationEscalation records current escalation level of the task. Instance-customizable choice; known defaults include: 0, 1, 2, 3. It is needed to distinguish Catalog Tasks rows by the exact ServiceNow-returned escalation value.

Enables: separate Catalog Tasks rows by the exact ServiceNow-returned escalation label when comparing escalation.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Expected Start

Developer identifier: sc_task.expected_startExpected Start records expected start date/time for the task. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Catalog Tasks records by expected_start, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row.

Follow Up

Developer identifier: sc_task.follow_upFollow Up records follow-up date/time for the task. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Catalog Tasks records by follow_up, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row.

Group List

Developer identifier: sc_task.group_listGroup List records comma-separated list of group sys_ids that have visibility. It is needed to preserve the explicit ServiceNow group references attached to this row.

Enables: split the references in group_list and match each returned group identifier to the corresponding ServiceNow group record when available.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is a list of ServiceNow group identifiers at one Sc Task record per row.

Impact

Developer identifier: sc_task.impactImpact records impact level of the catalog task. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to distinguish Catalog Tasks rows by the exact ServiceNow-returned impact value.

Enables: separate Catalog Tasks rows by the exact ServiceNow-returned impact label when comparing impact.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Knowledge

Developer identifier: sc_task.knowledgeKnowledge records whether a knowledge article was used or flagged for creation. It is needed to distinguish Catalog Tasks rows by the exact ServiceNow-returned knowledge value.

Enables: select Catalog Tasks rows where knowledge is true or false when comparing the condition described by Knowledge.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Location

Developer identifier: sc_task.locationLocation records reference (sys_id) to the location associated with this task. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: match location to the referenced ServiceNow location or device record carrying the same identifier while retaining the containing Sc Task row.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Made Sla

Developer identifier: sc_task.made_slaMade Sla records whether the task met its SLA requirements. It is needed to distinguish Catalog Tasks rows by the exact ServiceNow-returned made sla value.

Enables: select Catalog Tasks rows where made_sla is true or false when comparing the condition described by Made Sla.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Number

Developer identifier: sc_task.numberNumber records display number for the catalog task (e.g., SCTASK0001234). It is needed to refer to the same catalog tasks across records without relying on display text.

Enables: match number to catalog tasks references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity.

Opened At

Developer identifier: sc_task.opened_atOpened At records date/time when the task was opened (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Catalog Tasks records by opened_at, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; the schema uses the Temporal.DateTime scalar.

Opened By

Developer identifier: sc_task.opened_byOpened By records reference (sys_id) to the user who opened this task. It is needed to refer to the same opened by across records without relying on display text.

Enables: match opened_by to opened by references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity.

Order

Developer identifier: sc_task.orderOrder records execution order of the catalog task within the request item fulfillment. It is needed to place this Catalog Tasks row in the order explicitly reported by ServiceNow.

Enables: order Catalog Tasks rows by the explicit order sequence value returned for each Sc Task record.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; the schema uses the Generic.Int64 scalar.

Parent

Developer identifier: sc_task.parentParent records reference (sys_id) to the parent task. It is needed to refer to the same parent across records without relying on display text.

Enables: match parent to parent references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity.

Priority

Developer identifier: sc_task.priorityPriority records priority level of the catalog task. Instance-customizable choice; known defaults include: 1, 2, 3, 4, 5. It is needed to distinguish Catalog Tasks rows by the exact ServiceNow-returned priority value.

Enables: separate Catalog Tasks rows by the exact ServiceNow-returned priority label when comparing priority.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Reassignment Count

Developer identifier: sc_task.reassignment_countReassignment Count records number of times the task has been reassigned. It is needed to measure the ServiceNow-reported number of times the task has been reassigned at one Sc Task record per row.

Enables: measure and compare the ServiceNow-reported number of times the task has been reassigned in reassignment_count at one Sc Task record per row.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is a ServiceNow-reported count at one Sc Task record per row; the schema uses the Generic.Int64 scalar.

Request

Developer identifier: sc_task.requestRequest records reference (sys_id) to the parent service catalog request (sc_request). It is needed to refer to the same request across records without relying on display text.

Enables: match request to request references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity.

Request Item

Developer identifier: sc_task.request_itemRequest Item records reference (sys_id) to the parent requested item (sc_req_item). It is needed to refer to the same request item across records without relying on display text.

Enables: match request_item to request item references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity.

Route Reason

Developer identifier: sc_task.route_reasonRoute Reason records reason code for the routing of the task. It is needed to distinguish Catalog Tasks rows by the exact ServiceNow-returned route reason value.

Enables: separate Catalog Tasks rows by the exact ServiceNow-returned route_reason label when comparing route reason.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; the schema uses the Generic.Int64 scalar; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sc Catalog

Developer identifier: sc_task.sc_catalogSc Catalog records reference (sys_id) to the service catalog. It is needed to refer to the same sc catalog across records without relying on display text.

Enables: match sc_catalog to sc catalog references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity.

Short Description

Developer identifier: sc_task.short_descriptionShort Description records brief description of the catalog task. It is needed to inspect the exact description text included with this record.

Enables: inspect the description text returned in short_description and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is description text at one Sc Task record per row; this is only the content included in the ServiceNow response for this record.

Sla Due

Developer identifier: sc_task.sla_dueSla Due records SLA due date/time for the task. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Catalog Tasks records by sla_due, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row.

State

Developer identifier: sc_task.stateState records current state of the catalog task. Instance-customizable choice; known defaults include: -5, 1, 2, 3, 4, 7. It is needed to distinguish Catalog Tasks rows by the exact ServiceNow-returned state value.

Enables: separate Catalog Tasks rows by the exact ServiceNow-returned state label when comparing state.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Class Name

Developer identifier: sc_task.sys_class_nameSys Class Name records table class name for the record (e.g., sc_task). It is needed to distinguish Catalog Tasks rows by the exact ServiceNow-returned sys class name value.

Enables: separate Catalog Tasks rows by the exact ServiceNow-returned sys_class_name label when comparing sys class name.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Created By

Developer identifier: sc_task.sys_created_bySys Created By records username of the user who created the record. It is needed to attribute this Catalog Tasks row to the returned person, account, or organization reference.

Enables: attribute the Catalog Tasks row to the returned person or account and match the exact sys_created_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row.

Sys Created On

Developer identifier: sc_task.sys_created_onSys Created On records date/time when the record was created (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Catalog Tasks records by sys_created_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; the schema uses the Temporal.DateTime scalar.

Sys Domain

Developer identifier: sc_task.sys_domainSys Domain records domain to which this record belongs (for domain-separated instances). It is needed to compare the returned sys domain for individual Catalog Tasks rows and select rows with a specific sys_domain value.

Enables: trace the sys domain relationship returned in sys_domain from the Sc Task row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row.

Sys Domain Path

Developer identifier: sc_task.sys_domain_pathSys Domain Path records domain path for the record. It is needed to compare the returned sys domain path for individual Catalog Tasks rows and select rows with a specific sys_domain_path value.

Enables: trace the sys domain path relationship returned in sys_domain_path from the Sc Task row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row.

Sys ID

Developer identifier: sc_task.sys_idSys ID records unique system identifier for the catalog task. It is needed to distinguish repeated deliveries of the same Catalog Tasks row using the declared ingestion key.

Enables: use sys_id as the declared ingestion deduplication key for Catalog Tasks and match repeated rows carrying the same ServiceNow identifier.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity; the connector declares it as an ingestion deduplication key.

Sys Mod Count

Developer identifier: sc_task.sys_mod_countSys Mod Count records number of times the record has been modified. It is needed to measure the ServiceNow-reported number of times the record has been modified at one Sc Task record per row.

Enables: measure and compare the ServiceNow-reported number of times the record has been modified in sys_mod_count at one Sc Task record per row.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is a ServiceNow-reported count at one Sc Task record per row; the schema uses the Generic.Int64 scalar.

Sys Tags

Developer identifier: sc_task.sys_tagsSys Tags records tags associated with the record. It is needed to distinguish Catalog Tasks rows by the exact ServiceNow-returned sys tags value.

Enables: separate Catalog Tasks rows by the exact ServiceNow-returned sys_tags label when comparing sys tags.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Updated By

Developer identifier: sc_task.sys_updated_bySys Updated By records username of the user who last updated the record. It is needed to attribute this Catalog Tasks row to the returned person, account, or organization reference.

Enables: attribute the Catalog Tasks row to the returned person or account and match the exact sys_updated_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row.

Sys Updated On

Developer identifier: sc_task.sys_updated_onSys Updated On records date/time when the record was last updated (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Catalog Tasks records by sys_updated_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; the connector also declares it for record ordering; the schema assigns the metadata_timestamp semantic role; the schema uses the Temporal.DateTime scalar.

Time Worked

Developer identifier: sc_task.time_workedTime Worked records total time worked on the task (duration field). It is needed to measure the exact duration reported for one Sc Task record using the ServiceNow duration encoding described by the field.

Enables: measure and compare time_worked per Sc Task record in the source duration encoding described by this field.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; its unit or granularity is the source duration encoding described by this field.

Universal Request

Developer identifier: sc_task.universal_requestUniversal Request records reference (sys_id) to the universal request if applicable. It is needed to refer to the same universal request across records without relying on display text.

Enables: match universal_request to universal request references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is an identifier, not a measured quantity.

Upon Approval

Developer identifier: sc_task.upon_approvalUpon Approval records action to take when the task is approved. Instance-customizable choice; known defaults include: proceed, goto. It is needed to distinguish Catalog Tasks rows by the exact ServiceNow-returned upon approval value.

Enables: separate Catalog Tasks rows by the exact ServiceNow-returned upon_approval label when comparing upon approval.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Upon Reject

Developer identifier: sc_task.upon_rejectUpon Reject records action to take when the task is rejected. Instance-customizable choice; known defaults include: cancel, goto. It is needed to distinguish Catalog Tasks rows by the exact ServiceNow-returned upon reject value.

Enables: separate Catalog Tasks rows by the exact ServiceNow-returned upon_reject label when comparing upon reject.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Urgency

Developer identifier: sc_task.urgencyUrgency records urgency level of the catalog task. Instance-customizable choice; known defaults include: 1, 2, 3. It is needed to distinguish Catalog Tasks rows by the exact ServiceNow-returned urgency value.

Enables: separate Catalog Tasks rows by the exact ServiceNow-returned urgency label when comparing urgency.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; the allowed labels can differ by ServiceNow instance; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Variables

Developer identifier: sc_task.variablesVariables records catalog item variables and their values associated with this task. It is needed to inspect the exact metadata included with this record.

Enables: inspect the exact metadata keys returned in variables and associate them with the containing Catalog Tasks record.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row; the schema uses the Generic.JSON scalar; keys and availability follow this ServiceNow response and may vary by object type or ServiceNow configuration.

Watch List

Developer identifier: sc_task.watch_listWatch List records comma-separated list of user sys_ids watching this task. It is needed to preserve the explicit ServiceNow user references attached to this row.

Enables: split the references in watch_list and match each returned user identifier to the corresponding ServiceNow user record when available.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is a list of ServiceNow user identifiers at one Sc Task record per row.

Work End

Developer identifier: sc_task.work_endWork End records date/time when work ended on the task. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Catalog Tasks records by work_end, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row.

Work Notes

Developer identifier: sc_task.work_notesWork Notes records work notes added to the task (journal field). It is needed to inspect the exact comment or journal text included with this record.

Enables: inspect the comment or journal text returned in work_notes and attribute it to the same record’s record number, assignee, state, and update time where returned.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is comment or journal text at one Sc Task record per row; this is only the content included in the ServiceNow response for this record.

Work Notes List

Developer identifier: sc_task.work_notes_listWork Notes List records comma-separated list of work notes journal entry sys_ids. It is needed to refer to the same work notes list across records without relying on display text.

Enables: match work_notes_list to work notes list references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is comment or journal text at one Sc Task record per row; this is only the content included in the ServiceNow response for this record.

Work Start

Developer identifier: sc_task.work_startWork Start records date/time when work actually started on the task. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Catalog Tasks records by work_start, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sc Task object returned for Catalog Tasks; it is interpreted at one Sc Task record per row.

Audit Changes

Developer identifier: sys_auditAudit Changes covers audit log records from the sys_audit table. Each record captures a single field-level change on an audited record, providing a detailed who-changed-what-when trail across the platform.

Enables: reconstruct an Audit Changes timeline and correlate each returned actor, target, action, and timestamp during an investigation.
Scope: Extracts audit log records from the sys_audit table. Each record captures a single field-level change on an audited record, providing a detailed who-changed-what-when trail across the platform; the connector reads /api/now/table/sys_audit as an event stream in incremental mode. Record and field visibility follow the configured credential’s ServiceNow table and field ACLs; restricted values are not returned. This stream has no deletion signal, so a missing row does not establish that the ServiceNow record was deleted.

Documentkey

Developer identifier: sys_audit.documentkeyDocumentkey records sys_id of the record that was changed. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate documentkey with the returned actor, target, action, request, or session identifiers on the same Audit Changes evidence record.
Interpretation: ServiceNow reports this value on the Servicenow Sys Audit object returned for Audit Changes; it is an identifier, not a measured quantity; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Fieldname

Developer identifier: sys_audit.fieldnameFieldname records name of the field that was changed. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate fieldname with the returned actor, target, action, request, or session identifiers on the same Audit Changes evidence record.
Interpretation: ServiceNow reports this value on the Servicenow Sys Audit object returned for Audit Changes; it is interpreted at one Servicenow Sys Audit record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Newvalue

Developer identifier: sys_audit.newvalueNewvalue records new value of the field after the change. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate newvalue with the returned actor, target, action, request, or session identifiers on the same Audit Changes evidence record.
Interpretation: ServiceNow reports this value on the Servicenow Sys Audit object returned for Audit Changes; it is interpreted at one Servicenow Sys Audit record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Oldvalue

Developer identifier: sys_audit.oldvalueOldvalue records previous value of the field before the change. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate oldvalue with the returned actor, target, action, request, or session identifiers on the same Audit Changes evidence record.
Interpretation: ServiceNow reports this value on the Servicenow Sys Audit object returned for Audit Changes; it is interpreted at one Servicenow Sys Audit record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Reason

Developer identifier: sys_audit.reasonReason records reason for the change if provided. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: select Audit Changes investigation evidence with the exact reason result, permission, or ServiceNow classification being examined.
Interpretation: ServiceNow reports this value on the Servicenow Sys Audit object returned for Audit Changes; it is interpreted at one Servicenow Sys Audit record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Record Checkpoint

Developer identifier: sys_audit.record_checkpointRecord Checkpoint records checkpoint for the audit record. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate record_checkpoint with the returned actor, target, action, request, or session identifiers on the same Audit Changes evidence record.
Interpretation: ServiceNow reports this value on the Servicenow Sys Audit object returned for Audit Changes; it is interpreted at one Servicenow Sys Audit record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Sys Created By

Developer identifier: sys_audit.sys_created_bySys Created By records system user who created the audit record. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate sys_created_by with the returned actor, target, action, request, or session identifiers on the same Audit Changes evidence record.
Interpretation: ServiceNow reports this value on the Servicenow Sys Audit object returned for Audit Changes; it is interpreted at one Servicenow Sys Audit record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Sys Created On

Developer identifier: sys_audit.sys_created_onSys Created On records date/time when the audit record was created. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate sys_created_on with the returned actor, target, action, request, or session identifiers on the same Audit Changes evidence record.
Interpretation: ServiceNow reports this value on the Servicenow Sys Audit object returned for Audit Changes; it is interpreted at one Servicenow Sys Audit record per row; the connector also declares it for record ordering; the schema assigns the event_time semantic role; the schema uses the Temporal.DateTime scalar; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Sys ID

Developer identifier: sys_audit.sys_idSys ID records unique system identifier for the audit record. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate sys_id with the returned actor, target, action, request, or session identifiers on the same Audit Changes evidence record.
Interpretation: ServiceNow reports this value on the Servicenow Sys Audit object returned for Audit Changes; it is an identifier, not a measured quantity; the connector declares it as an ingestion deduplication key; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Tablename

Developer identifier: sys_audit.tablenameTablename records table name of the record that was changed. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate tablename with the returned actor, target, action, request, or session identifiers on the same Audit Changes evidence record.
Interpretation: ServiceNow reports this value on the Servicenow Sys Audit object returned for Audit Changes; it is interpreted at one Servicenow Sys Audit record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

User

Developer identifier: sys_audit.userUser records user who made the change. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate user with the returned actor, target, action, request, or session identifiers on the same Audit Changes evidence record.
Interpretation: ServiceNow reports this value on the Servicenow Sys Audit object returned for Audit Changes; it is interpreted at one Servicenow Sys Audit record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Deleted Record Audit

Developer identifier: sys_audit_deleteDeleted Record Audit covers deleted record audit entries from ServiceNow. Tracks records that have been deleted from audited tables, enabling detection of deletions for incremental sync.

Enables: reconstruct a Deleted Record Audit timeline and correlate each returned actor, target, action, and timestamp during an investigation.
Scope: Extracts deleted record audit entries from ServiceNow. Tracks records that have been deleted from audited tables, enabling detection of deletions for incremental sync; the connector reads /api/now/table/sys_audit_delete as an event stream in incremental mode. Record and field visibility follow the configured credential’s ServiceNow table and field ACLs; restricted values are not returned. This stream has no deletion signal, so a missing row does not establish that the ServiceNow record was deleted.

Display Value

Developer identifier: sys_audit_delete.display_valueDisplay Value records the display value (human-readable label) of the deleted record at the time of deletion. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate display_value with the returned actor, target, action, request, or session identifiers on the same Deleted Record Audit evidence record.
Interpretation: ServiceNow reports this value on the Sys Audit Delete object returned for Deleted Record Audit; it is interpreted at one Sys Audit Delete record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Documentkey

Developer identifier: sys_audit_delete.documentkeyDocumentkey records the sys_id of the record that was deleted from the source table. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate documentkey with the returned actor, target, action, request, or session identifiers on the same Deleted Record Audit evidence record.
Interpretation: ServiceNow reports this value on the Sys Audit Delete object returned for Deleted Record Audit; it is an identifier, not a measured quantity; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Record Checkpoint

Developer identifier: sys_audit_delete.record_checkpointRecord Checkpoint records checkpoint value associated with the deleted record, used for tracking replication or synchronization state. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate record_checkpoint with the returned actor, target, action, request, or session identifiers on the same Deleted Record Audit evidence record.
Interpretation: ServiceNow reports this value on the Sys Audit Delete object returned for Deleted Record Audit; it is interpreted at one Sys Audit Delete record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Record Class

Developer identifier: sys_audit_delete.record_classRecord Class records the class or type of the deleted record, particularly relevant for tables with class hierarchies (e.g., task extensions). It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: select Deleted Record Audit investigation evidence with the exact record_class result, permission, or ServiceNow classification being examined.
Interpretation: ServiceNow reports this value on the Sys Audit Delete object returned for Deleted Record Audit; it is interpreted at one Sys Audit Delete record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Created By

Developer identifier: sys_audit_delete.sys_created_bySys Created By records the username of the user who performed the deletion. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate sys_created_by with the returned actor, target, action, request, or session identifiers on the same Deleted Record Audit evidence record.
Interpretation: ServiceNow reports this value on the Sys Audit Delete object returned for Deleted Record Audit; it is interpreted at one Sys Audit Delete record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Sys Created On

Developer identifier: sys_audit_delete.sys_created_onSys Created On records date and time when the deletion was recorded in the audit table. Format: YYYY-MM-DD HH:mm:ss. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate sys_created_on with the returned actor, target, action, request, or session identifiers on the same Deleted Record Audit evidence record.
Interpretation: ServiceNow reports this value on the Sys Audit Delete object returned for Deleted Record Audit; it is interpreted at one Sys Audit Delete record per row; the schema assigns the event_time semantic role; the schema uses the Temporal.DateTime scalar; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Sys ID

Developer identifier: sys_audit_delete.sys_idSys ID records unique system identifier for the audit delete record. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate sys_id with the returned actor, target, action, request, or session identifiers on the same Deleted Record Audit evidence record.
Interpretation: ServiceNow reports this value on the Sys Audit Delete object returned for Deleted Record Audit; it is an identifier, not a measured quantity; the connector declares it as an ingestion deduplication key; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Sys Mod Count

Developer identifier: sys_audit_delete.sys_mod_countSys Mod Count records number of times this audit delete record has been modified. Typically 0 for audit entries. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate sys_mod_count with the returned actor, target, action, request, or session identifiers on the same Deleted Record Audit evidence record.
Interpretation: ServiceNow reports this value on the Sys Audit Delete object returned for Deleted Record Audit; it is a ServiceNow-reported count at one Sys Audit Delete record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Sys Tags

Developer identifier: sys_audit_delete.sys_tagsSys Tags records tags associated with this audit delete record. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: select Deleted Record Audit investigation evidence with the exact sys_tags result, permission, or ServiceNow classification being examined.
Interpretation: ServiceNow reports this value on the Sys Audit Delete object returned for Deleted Record Audit; it is interpreted at one Sys Audit Delete record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Updated By

Developer identifier: sys_audit_delete.sys_updated_bySys Updated By records the username of the user who last updated this audit delete record. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate sys_updated_by with the returned actor, target, action, request, or session identifiers on the same Deleted Record Audit evidence record.
Interpretation: ServiceNow reports this value on the Sys Audit Delete object returned for Deleted Record Audit; it is interpreted at one Sys Audit Delete record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Sys Updated On

Developer identifier: sys_audit_delete.sys_updated_onSys Updated On records date and time when this audit delete record was last updated. Format: YYYY-MM-DD HH:mm:ss. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate sys_updated_on with the returned actor, target, action, request, or session identifiers on the same Deleted Record Audit evidence record.
Interpretation: ServiceNow reports this value on the Sys Audit Delete object returned for Deleted Record Audit; it is interpreted at one Sys Audit Delete record per row; the connector also declares it for record ordering; the schema assigns the metadata_timestamp semantic role; the schema uses the Temporal.DateTime scalar; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Tablename

Developer identifier: sys_audit_delete.tablenameTablename records the name of the table from which the record was deleted (e.g., incident, sys_user, cmdb_ci). It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate tablename with the returned actor, target, action, request, or session identifiers on the same Deleted Record Audit evidence record.
Interpretation: ServiceNow reports this value on the Sys Audit Delete object returned for Deleted Record Audit; it is interpreted at one Sys Audit Delete record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Users

Developer identifier: sys_userUsers covers user records from ServiceNow sys_user table, including name, email, roles, department, manager, active status, and system metadata.

Enables: map the ServiceNow accounts and memberships represented by Users records and trace a returned access assignment to its account or group.
Scope: Extracts all user records from ServiceNow sys_user table, including name, email, roles, department, manager, active status, and system metadata; the connector reads /api/now/table/sys_user as a changelog stream in incremental mode. Record and field visibility follow the configured credential’s ServiceNow table and field ACLs; restricted values are not returned. This stream has no deletion signal, so a missing row does not establish that the ServiceNow record was deleted.

Accumulated Roles

Developer identifier: sys_user.accumulated_rolesAccumulated Roles records all roles accumulated including inherited roles. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate the exact accumulated_roles access value with the resource, account, or membership represented by the same Users row.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Active

Developer identifier: sys_user.activeActive records whether the user account is active. It is needed to distinguish Users rows by the exact ServiceNow-returned active value.

Enables: select Users rows where active is true or false when comparing the condition described by Active.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Avatar

Developer identifier: sys_user.avatarAvatar records avatar image reference. It is needed to inspect the exact link included with this record.

Enables: open or correlate the exact ServiceNow resource referenced by avatar while retaining the containing Users record as provenance.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is link at one Sys User record per row; the returned link or template does not establish that the current credential can retrieve its target.

Building

Developer identifier: sys_user.buildingBuilding records reference to building record (sys_id). It is needed to refer to the same building across records without relying on display text.

Enables: match building to building references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is an identifier, not a measured quantity.

Calendar Integration

Developer identifier: sys_user.calendar_integrationCalendar Integration records calendar integration setting. It is needed to compare the exact calendar integration configuration returned for this Sys User record.

Enables: compare the exact calendar_integration configuration returned for each Sys User record and select records with the configuration under review.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row.

City

Developer identifier: sys_user.cityCity records city from the user’s address. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in city for individual Users rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Company

Developer identifier: sys_user.companyCompany records reference to company record (sys_id). It is needed to refer to the same company across records without relying on display text.

Enables: match company to company references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is an identifier, not a measured quantity.

Correlation ID

Developer identifier: sys_user.correlation_idCorrelation ID records correlation ID used for external system mapping. It is needed to refer to the same correlation across records without relying on display text.

Enables: match correlation_id to correlation references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is an identifier, not a measured quantity.

Cost Center

Developer identifier: sys_user.cost_centerCost Center records reference to cost center record (sys_id). It is needed to refer to the same cost across records without relying on display text.

Enables: match cost_center to cost references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is an identifier, not a measured quantity.

Country

Developer identifier: sys_user.countryCountry records country code or name. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in country for individual Users rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Date Format

Developer identifier: sys_user.date_formatDate Format records user’s preferred date format. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Users records by date_format, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Default Perspective

Developer identifier: sys_user.default_perspectiveDefault Perspective records default UI perspective for the user. It is needed to distinguish Users rows by the exact ServiceNow-returned default perspective value.

Enables: separate Users rows by the exact ServiceNow-returned default_perspective label when comparing default perspective.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Department

Developer identifier: sys_user.departmentDepartment records reference to department record (sys_id). It is needed to refer to the same department across records without relying on display text.

Enables: match department to department references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is an identifier, not a measured quantity.

Edu Status

Developer identifier: sys_user.edu_statusEdu Status records education status of the user. It is needed to distinguish Users rows by the exact ServiceNow-returned edu status value.

Enables: separate Users rows by the exact ServiceNow-returned edu_status label when comparing edu status.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Developer identifier: sys_user.emailEmail records user’s primary email address. It is needed to attribute this Users row to the returned person, account, or organization reference.

Enables: attribute the Users row to the returned person or account and match the exact email value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; the schema uses the Contact.Email scalar.

Employee Number

Developer identifier: sys_user.employee_numberEmployee Number records employee number. It is needed to refer to the same employee number across records without relying on display text.

Enables: match employee_number to employee number references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is an identifier, not a measured quantity.

Enable Multifactor Authn

Developer identifier: sys_user.enable_multifactor_authnEnable Multifactor Authn records whether multi-factor authentication is enabled for the user. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: select Users rows with the exact enable_multifactor_authn access-related value being investigated.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Failed Attempts

Developer identifier: sys_user.failed_attemptsFailed Attempts records number of consecutive failed login attempts. It is needed to measure the ServiceNow-reported number of consecutive failed login attempts at one Sys User record per row.

Enables: measure and compare the ServiceNow-reported number of consecutive failed login attempts in failed_attempts at one Sys User record per row.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is a ServiceNow-reported count at one Sys User record per row; the schema uses the Generic.Int64 scalar.

First Name

Developer identifier: sys_user.first_nameFirst Name records user’s first name. It is needed to attribute this Users row to the returned person, account, or organization reference.

Enables: attribute the Users row to the returned person or account and match the exact first_name value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row.

Gender

Developer identifier: sys_user.genderGender records user’s gender. It is needed to distinguish Users rows by the exact ServiceNow-returned gender value.

Enables: separate Users rows by the exact ServiceNow-returned gender label when comparing gender.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Hashed User ID

Developer identifier: sys_user.hashed_user_idHashed User ID records hashed version of the user identifier. It is needed to refer to the same hashed user across records without relying on display text.

Enables: match hashed_user_id to hashed user references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is an identifier, not a measured quantity; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Home Phone

Developer identifier: sys_user.home_phoneHome Phone records user’s home phone number. It is needed to preserve the exact ServiceNow-reported contact number for the person, company, or location represented by this row.

Enables: match the exact contact number in home_phone to the same Sys User record without treating it as an account identifier.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row.

Internal Integration User

Developer identifier: sys_user.internal_integration_userInternal Integration User records whether the user is an internal integration user. It is needed to distinguish Users rows by the exact ServiceNow-returned internal integration user value.

Enables: select Users rows where internal_integration_user is true or false when comparing the condition described by Internal Integration User.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Introduction

Developer identifier: sys_user.introductionIntroduction records user introduction or bio text. It is needed to inspect the exact descriptive text included with this record.

Enables: inspect the descriptive text returned in introduction and attribute it to the same record’s parent record, owner, status, and update time where returned.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is descriptive text at one Sys User record per row; this is only the content included in the ServiceNow response for this record.

Developer identifier: sys_user.last_loginLast Login records timestamp of the user’s last login. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Users records by last_login, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row.

Developer identifier: sys_user.last_login_deviceLast Login Device records device used for the user’s last login. It is needed to preserve the ServiceNow-reported client device or software context for the same record.

Enables: correlate last_login_device with the actor, request, or session on the same ServiceNow event without treating it as proof of physical presence.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; the value is client device or software context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Developer identifier: sys_user.last_login_timeLast Login Time records timestamp of the user’s last login time. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate the exact last_login_time access value with the resource, account, or membership represented by the same Users row.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; the schema uses the Temporal.DateTime scalar; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Last Name

Developer identifier: sys_user.last_nameLast Name records user’s last name. It is needed to attribute this Users row to the returned person, account, or organization reference.

Enables: attribute the Users row to the returned person or account and match the exact last_name value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row.

Last Password

Developer identifier: sys_user.last_passwordLast Password records timestamp or hash of the user’s last password change. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate the exact last_password access value with the resource, account, or membership represented by the same Users row.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

LDAP Server

Developer identifier: sys_user.ldap_serverLDAP Server records reference to LDAP server used for authentication. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate the exact ldap_server access value with the resource, account, or membership represented by the same Users row.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is an identifier, not a measured quantity; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Location

Developer identifier: sys_user.locationLocation records reference to location record (sys_id). It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: match location to the referenced ServiceNow location or device record carrying the same identifier while retaining the containing Sys User row.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is an identifier, not a measured quantity; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Locked Out

Developer identifier: sys_user.locked_outLocked Out records whether the user account is locked out. It is needed to distinguish Users rows by the exact ServiceNow-returned locked out value.

Enables: select Users rows where locked_out is true or false when comparing the condition described by Locked Out.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Manager

Developer identifier: sys_user.managerManager records reference to manager user record (sys_id). It is needed to refer to the same manager across records without relying on display text.

Enables: match manager to manager references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is an identifier, not a measured quantity.

Middle Name

Developer identifier: sys_user.middle_nameMiddle Name records user’s middle name. It is needed to attribute this Users row to the returned person, account, or organization reference.

Enables: attribute the Users row to the returned person or account and match the exact middle_name value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row.

Mobile Phone

Developer identifier: sys_user.mobile_phoneMobile Phone records user’s mobile phone number. It is needed to preserve the exact ServiceNow-reported contact number for the person, company, or location represented by this row.

Enables: match the exact contact number in mobile_phone to the same Sys User record without treating it as an account identifier.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row.

Name

Developer identifier: sys_user.nameName records full display name of the user. It is needed to attribute this Users row to the returned person, account, or organization reference.

Enables: attribute the Users row to the returned person or account and match the exact name value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row.

Notification

Developer identifier: sys_user.notificationNotification records notification preference setting. It is needed to compare the exact notification configuration returned for this Sys User record.

Enables: compare the exact notification configuration returned for each Sys User record and select records with the configuration under review.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row.

Password Needs Reset

Developer identifier: sys_user.password_needs_resetPassword Needs Reset records whether the user must reset their password on next login. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: select Users rows with the exact password_needs_reset access-related value being investigated.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Phone

Developer identifier: sys_user.phonePhone records user’s phone number. It is needed to preserve the exact ServiceNow-reported contact number for the person, company, or location represented by this row.

Enables: match the exact contact number in phone to the same Sys User record without treating it as an account identifier.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row.

Photo

Developer identifier: sys_user.photoPhoto records attachment sys_id or path for the user’s photo. It is needed to refer to the same photo across records without relying on display text.

Enables: match photo to photo references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is an identifier, not a measured quantity.

Preferred Language

Developer identifier: sys_user.preferred_languagePreferred Language records user’s preferred language setting. It is needed to compare the exact preferred language configuration returned for this Sys User record.

Enables: compare the exact preferred_language configuration returned for each Sys User record and select records with the configuration under review.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row.

Roles

Developer identifier: sys_user.rolesRoles records comma-separated list of assigned roles. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate the exact roles access value with the resource, account, or membership represented by the same Users row.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Schedule

Developer identifier: sys_user.scheduleSchedule records reference to the user’s schedule record (sys_id). It is needed to refer to the same the across records without relying on display text.

Enables: match schedule to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is an identifier, not a measured quantity.

Source

Developer identifier: sys_user.sourceSource records source system or integration that created the user record. It is needed to distinguish Users rows by the exact ServiceNow-returned source value.

Enables: separate Users rows by the exact ServiceNow-returned source label when comparing source.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

State

Developer identifier: sys_user.stateState records state or province from the user’s address. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in state for individual Users rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Street

Developer identifier: sys_user.streetStreet records street address. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in street for individual Users rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Sys Class Name

Developer identifier: sys_user.sys_class_nameSys Class Name records table class name for the record. It is needed to distinguish Users rows by the exact ServiceNow-returned sys class name value.

Enables: separate Users rows by the exact ServiceNow-returned sys_class_name label when comparing sys class name.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Created By

Developer identifier: sys_user.sys_created_bySys Created By records username of the user who created the record. It is needed to attribute this Users row to the returned person, account, or organization reference.

Enables: attribute the Users row to the returned person or account and match the exact sys_created_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row.

Sys Created On

Developer identifier: sys_user.sys_created_onSys Created On records timestamp when the record was created (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Users records by sys_created_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; the schema uses the Temporal.DateTime scalar.

Sys Domain

Developer identifier: sys_user.sys_domainSys Domain records domain to which the record belongs (sys_id). It is needed to refer to the same sys domain across records without relying on display text.

Enables: match sys_domain to sys domain references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is an identifier, not a measured quantity.

Sys Domain Path

Developer identifier: sys_user.sys_domain_pathSys Domain Path records domain path for domain-separated instances. It is needed to compare the returned sys domain path for individual Users rows and select rows with a specific sys_domain_path value.

Enables: trace the sys domain path relationship returned in sys_domain_path from the Sys User row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row.

Sys ID

Developer identifier: sys_user.sys_idSys ID records unique system identifier (GUID) for the user record. It is needed to distinguish repeated deliveries of the same Users row using the declared ingestion key.

Enables: use sys_id as the declared ingestion deduplication key for Users and match repeated rows carrying the same ServiceNow identifier.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is an identifier, not a measured quantity; the connector declares it as an ingestion deduplication key.

Sys Mod Count

Developer identifier: sys_user.sys_mod_countSys Mod Count records number of times the record has been modified. It is needed to measure the ServiceNow-reported number of times the record has been modified at one Sys User record per row.

Enables: measure and compare the ServiceNow-reported number of times the record has been modified in sys_mod_count at one Sys User record per row.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is a ServiceNow-reported count at one Sys User record per row; the schema uses the Generic.Int64 scalar.

Sys Tags

Developer identifier: sys_user.sys_tagsSys Tags records tags associated with the record. It is needed to distinguish Users rows by the exact ServiceNow-returned sys tags value.

Enables: separate Users rows by the exact ServiceNow-returned sys_tags label when comparing sys tags.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Updated By

Developer identifier: sys_user.sys_updated_bySys Updated By records username of the user who last updated the record. It is needed to attribute this Users row to the returned person, account, or organization reference.

Enables: attribute the Users row to the returned person or account and match the exact sys_updated_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row.

Sys Updated On

Developer identifier: sys_user.sys_updated_onSys Updated On records timestamp when the record was last updated (format: yyyy-MM-dd HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Users records by sys_updated_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; the connector also declares it for record ordering; the schema assigns the metadata_timestamp semantic role; the schema uses the Temporal.DateTime scalar.

Time Format

Developer identifier: sys_user.time_formatTime Format records user’s preferred time format. It is needed to place the record at the time or date reported for this event or state.

Enables: bound Users records by time_format, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Time Zone

Developer identifier: sys_user.time_zoneTime Zone records user’s configured time zone. It is needed to preserve the ServiceNow-reported timezone or locale setting for the same record.

Enables: compare the ServiceNow-reported timezone or locale setting in time_zone for individual Users rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; the schema uses the Temporal.TimeZone scalar; the value is timezone or locale setting; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Title

Developer identifier: sys_user.titleTitle records job title. It is needed to preserve the business or job title reported for the person represented by this row.

Enables: select Users rows by the exact business or job title in title without treating the title as an authorization role.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row.

User Name

Developer identifier: sys_user.user_nameUser Name records login username. It is needed to attribute this Users row to the returned person, account, or organization reference.

Enables: attribute the Users row to the returned person or account and match the exact user_name value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row.

User Password

Developer identifier: sys_user.user_passwordUser Password records hashed user password (write-only in practice). It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate the exact user_password access value with the resource, account, or membership represented by the same Users row.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Vip

Developer identifier: sys_user.vipVip records whether the user is flagged as a VIP. It is needed to distinguish Users rows by the exact ServiceNow-returned vip value.

Enables: select Users rows where vip is true or false when comparing the condition described by Vip.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Web Service Access Only

Developer identifier: sys_user.web_service_access_onlyWeb Service Access Only records whether the user can only access ServiceNow via web services. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: select Users rows with the exact web_service_access_only access-related value being investigated.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Zip

Developer identifier: sys_user.zipZip records postal or ZIP code. It is needed to preserve the ServiceNow-reported configured or derived address and place context for the same record.

Enables: compare the ServiceNow-reported configured or derived address and place context in zip for individual Users rows without treating it as a verified physical location.
Interpretation: ServiceNow reports this value on the Sys User object returned for Users; it is interpreted at one Sys User record per row; the value is configured or derived address and place context; this ServiceNow-reported or configured context does not establish residency or verified physical presence.

Group Memberships

Developer identifier: sys_user_grmemberGroup Memberships covers user-to-group membership records from ServiceNow sys_user_grmember table, linking users to their groups.

Enables: map the ServiceNow accounts and memberships represented by Group Memberships records and trace a returned access assignment to its account or group.
Scope: Extracts user-to-group membership records from ServiceNow sys_user_grmember table, linking users to their groups; the connector reads /api/now/table/sys_user_grmember as a changelog stream in incremental mode. Record and field visibility follow the configured credential’s ServiceNow table and field ACLs; restricted values are not returned. This stream has no deletion signal, so a missing row does not establish that the ServiceNow record was deleted.

Group

Developer identifier: sys_user_grmember.groupGroup records reference to the group record (sys_id of the sys_user_group). Identifies which group the user belongs to. It is needed to refer to the same the across records without relying on display text.

Enables: match group to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User Grmember object returned for Group Memberships; it is an identifier, not a measured quantity.

Sys Created By

Developer identifier: sys_user_grmember.sys_created_bySys Created By records username of the user or system process that created this membership record. It is needed to attribute this Group Memberships row to the returned person, account, or organization reference.

Enables: attribute the Group Memberships row to the returned person or account and match the exact sys_created_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sys User Grmember object returned for Group Memberships; it is interpreted at one Sys User Grmember record per row.

Sys Created On

Developer identifier: sys_user_grmember.sys_created_onSys Created On records timestamp when the membership record was created, in ServiceNow datetime format (YYYY-MM-DD HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Group Memberships records by sys_created_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sys User Grmember object returned for Group Memberships; it is interpreted at one Sys User Grmember record per row; the schema uses the Temporal.DateTime scalar.

Sys Domain

Developer identifier: sys_user_grmember.sys_domainSys Domain records domain identifier for domain-separated instances. References the sys_user_group domain or global domain. It is needed to refer to the same sys domain across records without relying on display text.

Enables: match sys_domain to sys domain references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User Grmember object returned for Group Memberships; it is an identifier, not a measured quantity.

Sys Domain Path

Developer identifier: sys_user_grmember.sys_domain_pathSys Domain Path records the hierarchical domain path for domain-separated instances (e.g., ’/’ for global). It is needed to compare the returned sys domain path for individual Group Memberships rows and select rows with a specific sys_domain_path value.

Enables: trace the sys domain path relationship returned in sys_domain_path from the Sys User Grmember row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Sys User Grmember object returned for Group Memberships; it is interpreted at one Sys User Grmember record per row.

Sys ID

Developer identifier: sys_user_grmember.sys_idSys ID records unique system identifier (GUID) for the group membership record. It is needed to distinguish repeated deliveries of the same Group Memberships row using the declared ingestion key.

Enables: use sys_id as the declared ingestion deduplication key for Group Memberships and match repeated rows carrying the same ServiceNow identifier.
Interpretation: ServiceNow reports this value on the Sys User Grmember object returned for Group Memberships; it is an identifier, not a measured quantity; the connector declares it as an ingestion deduplication key.

Sys Mod Count

Developer identifier: sys_user_grmember.sys_mod_countSys Mod Count records number of times this record has been modified. Returned as a string from the API. It is needed to measure the ServiceNow-reported number of times this record has been modified. Returned as a string from the API at one Sys User Grmember record per row.

Enables: measure and compare the ServiceNow-reported number of times this record has been modified. Returned as a string from the API in sys_mod_count at one Sys User Grmember record per row.
Interpretation: ServiceNow reports this value on the Sys User Grmember object returned for Group Memberships; it is a ServiceNow-reported count at one Sys User Grmember record per row.

Sys Tags

Developer identifier: sys_user_grmember.sys_tagsSys Tags records tags associated with this record, if any. It is needed to distinguish Group Memberships rows by the exact ServiceNow-returned sys tags value.

Enables: separate Group Memberships rows by the exact ServiceNow-returned sys_tags label when comparing sys tags.
Interpretation: ServiceNow reports this value on the Sys User Grmember object returned for Group Memberships; it is interpreted at one Sys User Grmember record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Updated By

Developer identifier: sys_user_grmember.sys_updated_bySys Updated By records username of the user or system process that last updated this membership record. It is needed to attribute this Group Memberships row to the returned person, account, or organization reference.

Enables: attribute the Group Memberships row to the returned person or account and match the exact sys_updated_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sys User Grmember object returned for Group Memberships; it is interpreted at one Sys User Grmember record per row.

Sys Updated On

Developer identifier: sys_user_grmember.sys_updated_onSys Updated On records timestamp when the membership record was last updated, in ServiceNow datetime format (YYYY-MM-DD HH:mm:ss). It is needed to place the record at the time or date reported for this event or state.

Enables: bound Group Memberships records by sys_updated_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sys User Grmember object returned for Group Memberships; it is interpreted at one Sys User Grmember record per row; the connector also declares it for record ordering; the schema assigns the metadata_timestamp semantic role; the schema uses the Temporal.DateTime scalar.

User

Developer identifier: sys_user_grmember.userUser records reference to the user record (sys_id of the sys_user). Identifies which user belongs to the group. It is needed to refer to the same the across records without relying on display text.

Enables: match user to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User Grmember object returned for Group Memberships; it is an identifier, not a measured quantity.

User Groups

Developer identifier: sys_user_groupUser Groups covers user group records from ServiceNow sys_user_group table, including group name, description, manager, parent group, and type.

Enables: map the ServiceNow accounts and memberships represented by User Groups records and trace a returned access assignment to its account or group.
Scope: Extracts all user group records from ServiceNow sys_user_group table, including group name, description, manager, parent group, and type; the connector reads /api/now/table/sys_user_group as a changelog stream in incremental mode. Record and field visibility follow the configured credential’s ServiceNow table and field ACLs; restricted values are not returned. This stream has no deletion signal, so a missing row does not establish that the ServiceNow record was deleted.

Active

Developer identifier: sys_user_group.activeActive records whether the group is active. Returns ‘true’ or ‘false’ as string when sysparm_display_value is false. It is needed to distinguish User Groups rows by the exact ServiceNow-returned active value.

Enables: select User Groups rows where active is true or false when comparing the condition described by Active.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is interpreted at one Sys User Group record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Cost Center

Developer identifier: sys_user_group.cost_centerCost Center records sys_id reference to the cost center associated with this group. It is needed to refer to the same the across records without relying on display text.

Enables: match cost_center to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is an identifier, not a measured quantity.

Default Assignee

Developer identifier: sys_user_group.default_assigneeDefault Assignee records sys_id reference to the default assignee user for tasks assigned to this group. It is needed to refer to the same the across records without relying on display text.

Enables: match default_assignee to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is an identifier, not a measured quantity; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Description

Developer identifier: sys_user_group.descriptionDescription records detailed description of the group’s purpose or function. It is needed to inspect the exact description text included with this record.

Enables: inspect the description text returned in description and attribute it to the same record’s parent record, owner, status, and update time where returned.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is description text at one Sys User Group record per row; this is only the content included in the ServiceNow response for this record.

Developer identifier: sys_user_group.emailEmail records email address associated with the group. It is needed to attribute this User Groups row to the returned person, account, or organization reference.

Enables: attribute the User Groups row to the returned person or account and match the exact email value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is interpreted at one Sys User Group record per row; the schema uses the Contact.Email scalar.

Exclude Manager

Developer identifier: sys_user_group.exclude_managerExclude Manager records whether to exclude the manager from group membership notifications. Returns ‘true’ or ‘false’ as string. It is needed to distinguish User Groups rows by the exact ServiceNow-returned exclude manager value.

Enables: select User Groups rows where exclude_manager is true or false when comparing the condition described by Exclude Manager.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is interpreted at one Sys User Group record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Include Members

Developer identifier: sys_user_group.include_membersInclude Members records whether to include group members in notifications. Returns ‘true’ or ‘false’ as string. It is needed to distinguish User Groups rows by the exact ServiceNow-returned include members value.

Enables: select User Groups rows where include_members is true or false when comparing the condition described by Include Members.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is interpreted at one Sys User Group record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Manager

Developer identifier: sys_user_group.managerManager records sys_id reference to the user record of the group manager. It is needed to refer to the same the across records without relying on display text.

Enables: match manager to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is an identifier, not a measured quantity.

Name

Developer identifier: sys_user_group.nameName records display name of the group. It is needed to compare the returned name for individual User Groups rows and select rows with a specific name value.

Enables: locate User Groups rows whose returned name exactly matches name and retain the ServiceNow identifier for any cross-record match.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is interpreted at one Sys User Group record per row.

Parent

Developer identifier: sys_user_group.parentParent records sys_id reference to the parent group for hierarchical grouping. It is needed to refer to the same the across records without relying on display text.

Enables: match parent to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is an identifier, not a measured quantity.

Roles

Developer identifier: sys_user_group.rolesRoles records comma-separated list of role sys_ids assigned to this group. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate the exact roles access value with the resource, account, or membership represented by the same User Groups row.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is an identifier, not a measured quantity; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Source

Developer identifier: sys_user_group.sourceSource records source of the group record, e.g., import or manual creation. It is needed to distinguish User Groups rows by the exact ServiceNow-returned source value.

Enables: separate User Groups rows by the exact ServiceNow-returned source label when comparing source.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is interpreted at one Sys User Group record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Class Name

Developer identifier: sys_user_group.sys_class_nameSys Class Name records the table class name, typically ‘sys_user_group’. It is needed to distinguish User Groups rows by the exact ServiceNow-returned sys class name value.

Enables: separate User Groups rows by the exact ServiceNow-returned sys_class_name label when comparing sys class name.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is interpreted at one Sys User Group record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Created By

Developer identifier: sys_user_group.sys_created_bySys Created By records username of the user who created the group record. It is needed to attribute this User Groups row to the returned person, account, or organization reference.

Enables: attribute the User Groups row to the returned person or account and match the exact sys_created_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is interpreted at one Sys User Group record per row.

Sys Created On

Developer identifier: sys_user_group.sys_created_onSys Created On records timestamp when the group record was created, in format YYYY-MM-DD HH:mm:ss. It is needed to place the record at the time or date reported for this event or state.

Enables: bound User Groups records by sys_created_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is interpreted at one Sys User Group record per row; the schema uses the Temporal.DateTime scalar.

Sys Domain

Developer identifier: sys_user_group.sys_domainSys Domain records sys_id reference to the domain this group belongs to in domain-separated instances. It is needed to refer to the same the across records without relying on display text.

Enables: match sys_domain to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is an identifier, not a measured quantity.

Sys Domain Path

Developer identifier: sys_user_group.sys_domain_pathSys Domain Path records domain path string for domain-separated instances. It is needed to compare the returned sys domain path for individual User Groups rows and select rows with a specific sys_domain_path value.

Enables: trace the sys domain path relationship returned in sys_domain_path from the Sys User Group row to its named ServiceNow context.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is interpreted at one Sys User Group record per row.

Sys ID

Developer identifier: sys_user_group.sys_idSys ID records unique system identifier (GUID) for the group record. It is needed to distinguish repeated deliveries of the same User Groups row using the declared ingestion key.

Enables: use sys_id as the declared ingestion deduplication key for User Groups and match repeated rows carrying the same ServiceNow identifier.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is an identifier, not a measured quantity; the connector declares it as an ingestion deduplication key.

Sys Mod Count

Developer identifier: sys_user_group.sys_mod_countSys Mod Count records number of times the record has been modified, returned as a string. It is needed to measure the ServiceNow-reported number of times the record has been modified, returned as a string at one Sys User Group record per row.

Enables: measure and compare the ServiceNow-reported number of times the record has been modified, returned as a string in sys_mod_count at one Sys User Group record per row.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is a ServiceNow-reported count at one Sys User Group record per row.

Sys Name

Developer identifier: sys_user_group.sys_nameSys Name records system name field for the group record. It is needed to compare the returned sys name for individual User Groups rows and select rows with a specific sys_name value.

Enables: locate User Groups rows whose returned sys name exactly matches sys_name and retain the ServiceNow identifier for any cross-record match.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is interpreted at one Sys User Group record per row.

Sys Policy

Developer identifier: sys_user_group.sys_policySys Policy records read/write policy applied to this record. It is needed to correlate the returned access or audit evidence with the subject and action represented by the same record.

Enables: correlate the exact sys_policy access value with the resource, account, or membership represented by the same User Groups row.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is interpreted at one Sys User Group record per row; use it for investigation and evidence correlation; it does not prove that all activity or access is represented.

Sys Scope

Developer identifier: sys_user_group.sys_scopeSys Scope records sys_id reference to the application scope that owns this group record. It is needed to refer to the same the across records without relying on display text.

Enables: match sys_scope to the references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is an identifier, not a measured quantity; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Tags

Developer identifier: sys_user_group.sys_tagsSys Tags records tags associated with the group record. It is needed to distinguish User Groups rows by the exact ServiceNow-returned sys tags value.

Enables: separate User Groups rows by the exact ServiceNow-returned sys_tags label when comparing sys tags.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is interpreted at one Sys User Group record per row; classification values are ServiceNow-returned labels rather than a universal taxonomy.

Sys Update Name

Developer identifier: sys_user_group.sys_update_nameSys Update Name records update name used for tracking the record in update sets. It is needed to compare the returned sys update name for individual User Groups rows and select rows with a specific sys_update_name value.

Enables: locate User Groups rows whose returned sys update name exactly matches sys_update_name and retain the ServiceNow identifier for any cross-record match.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is interpreted at one Sys User Group record per row.

Sys Updated By

Developer identifier: sys_user_group.sys_updated_bySys Updated By records username of the user who last updated the group record. It is needed to attribute this User Groups row to the returned person, account, or organization reference.

Enables: attribute the User Groups row to the returned person or account and match the exact sys_updated_by value where it recurs in ServiceNow.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is interpreted at one Sys User Group record per row.

Sys Updated On

Developer identifier: sys_user_group.sys_updated_onSys Updated On records timestamp when the group record was last updated, in format YYYY-MM-DD HH:mm:ss. It is needed to place the record at the time or date reported for this event or state.

Enables: bound User Groups records by sys_updated_on, order their returned events or state changes, and correlate records reported at the same time.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is interpreted at one Sys User Group record per row; the connector also declares it for record ordering; the schema assigns the metadata_timestamp semantic role; the schema uses the Temporal.DateTime scalar.

Type

Developer identifier: sys_user_group.typeType records group type classification identifier. It is needed to refer to the same type across records without relying on display text.

Enables: match type to type references carrying the same ServiceNow-issued value in related ServiceNow records.
Interpretation: ServiceNow reports this value on the Sys User Group object returned for User Groups; it is an identifier, not a measured quantity; classification values are ServiceNow-returned labels rather than a universal taxonomy.

OAuth 2.0 Client Credentials

Symptom	Likely cause
Token exchange HTTP 401	Wrong client id/secret, inactive app, or missing Application User binding
Probe / table calls HTTP 403	Missing role or table ACL on the application user
Empty `sys_audit`	ACL not granted; `snc_read_only` is not enough
Unresolved `{instance}`	Instance field missing from the Provider configuration

​OAuth 2.0 Client Credentials

​Basic Authentication (Username/Password)

​ServiceNow — Basic Auth

​Data streams

​OAuth 2.0 Client Credentials

​What You’ll Need

​Step 1: Create an OAuth application

​Step 2: Assign integration roles

​Step 3: Connect in Parable

​Basic Authentication (Username/Password)

​OAuth 2.0 Client Credentials

OAuth 2.0 Client Credentials

Basic Authentication (Username/Password)

ServiceNow — Basic Auth

Data streams

OAuth 2.0 Client Credentials

What You’ll Need

Step 1: Create an OAuth application

Step 2: Assign integration roles

Step 3: Connect in Parable

Basic Authentication (Username/Password)

OAuth 2.0 Client Credentials