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What You'll Need

CredentialWhat it is
Client IDOAuth application client ID from Gong
Client SecretOAuth application client secret
Refresh TokenToken from completing the Gong OAuth authorization flow

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Overview

Connect Parable to Gong using OAuth 2.0 refresh tokens. You create a Gong OAuth application, complete the authorization flow outside Parable, then paste the client credentials and refresh token into the connection form.
You do not enter an API Base URL in the form. Parable derives your regional Gong API host from the token response when you click Save & test connection, then stores it on the connector automatically.
Parable validates credentials by exchanging the refresh token at Gong’s token endpoint. That call consumes the refresh token you paste. After a successful test, Parable stores the updated tokens returned by Gong.

Conversations & CRM

Call recordings, transcripts, CRM associations, meetings

People & workspace

Users, workspaces, scorecards, trackers, audit logs

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Prerequisites

Setup access in . These steps require , or a colleague with equivalent permissions who can create credentials for you.If that is not you, ask your administrator.
  • A Gong OAuth application with the API scopes you need enabled
  • A refresh token obtained after authorizing that application

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Setup Guide

1

Create a Gong OAuth application

  1. Sign in to Gong as a Technical Administrator.
  2. Open Company Settings → Ecosystem → API.
  3. Create an OAuth application and note the Client ID and Client Secret.
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2

Enable required API scopes

Enable the same scopes on the OAuth application that you need Parable to collect. See the Basic Auth setup guide reference tab for the full scope list.
3

Obtain a refresh token

  1. Complete the Gong OAuth authorization flow using your OAuth application (outside Parable).
  2. Exchange the authorization code at https://app.gong.io/oauth2/generate-customer-token for access and refresh tokens.
  3. Copy the refresh token for the Parable form.
Parable does not host an in-app OAuth wizard in v1. You paste credentials manually after completing authorization in Gong or your own tooling.
4

Enter values in the form

  1. Enter Client ID, Client Secret, and Refresh Token.
  2. Click Save & test connection.
  3. After validation succeeds, Parable stores refreshed tokens and your regional API base URL securely.